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LizinPa

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About LizinPa

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  1. Twice in the past two days Malwarebytes has prevented me from accessing a reputable website via a link in an email. For example, today I could not access my American Express statement via a link in an email from AmEx. For years I routinely used these links with no problem. What is most frustrating is that I get only a screen that says "Malwarebytes blocked a suspected bad URL or an unwanted program." There's a link to click for more info, but it just takes me to a generic page -- https://www.malwarebytes.com/lp/ip-blocking/?ipblock=true -- and does not provide me with the URL or IP that was bl
  2. Thanks, Ron -- This seems to have done the trick! Just curious -- do you think PUP.Optional.Spigot could have been responsible for the malicious website outbound attack?
  3. Looking for guidance on two potentially related problems: 1) Beginning around Nov. 8, Malwarebytes (Premium 3.3.1) has been identifying PUP.Optional.Spigot during its daily scan of our desktop. When I click "quarantine," Google Chrome abruptly shuts down. I restart Chrome, and then Malwarebytes finds Spigot again on its next scan. I did check my Google Chrome extensions, and nothing suspicious shows up there. I also went through the processes described in "Chrome Secure Preferences detection always comes back, " and it did not solve the problem. PUP.Optional.Spigot repeatedly comes back (
  4. Hi! Now that the Thanksgiving holiday is over, will someone be able to help me with this? FYI, I've checked our DNS servers (router & local ones on both computers) and all seems to be fine. Still having the problem with PUP.Optional.Spigot. When I quarantine it, Chrome shuts down. Thanks in advance for any help.
  5. OK -- I went through the processes described in "Chrome Secure Preferences detection always comes back, " and it did not solve the problem. That is, I quarantine PUP.Optional.Spigot, but it keeps coming back (in C:\USERS\ANN OR LIZ\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [647], [454814],1.0.3329). I also scanned our laptop, which is connected via home wifi network, and on which we use the same Google & gmail accounts as the desktop. The laptop had not been scanned in a long time; Malwarebytes found 55 threats -- many of them PUP.Optional.Spigot, in numerous locati
  6. Hi, Porthos -- Thanks for your reply! Will go through the steps outlined in the link shortly. Question: Do you think that will solve the malicious-website-outbound problem, too? or just the PUP.Optional.Spigot problem?
  7. I have been experiencing two (& maybe 3) potentially related problems: 1) Beginning around Nov. 8, Malwarebytes (Premium 3.3.1) has been identifying PUP.Optional.Spigot during its daily scan. When I click "quarantine," Google Chrome abruptly shuts down. I restart Chrome, and then Malwarebytes finds Spigot again on its next scan. I did check my Google Chrome extensions, and nothing suspicious shows up there. 2) On Nov. 20, Malwarebytes repeatedly blocked a malicious website, outbound. As the attached logs document, all but one was from File: C:\Windows\System32\svchost.exe; the other, from
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