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Shayna

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Everything posted by Shayna

  1. Thank you kindly for your investigative work on this, and for opening a ticket on this ongoing issue.
  2. I have always used black background for desktop, and Classic Color for the title bars of message windows and active windows, since the advent of Windows. So I have used the same settings prior to this issue, and the same settings since this issue arose. And I believe I need to stand corrected, that version 3.1.x and prior versions were okay. It has been since Version 3.2.x that this issue started, and remains.
  3. When the computer first boots up, or when I close all open programs, no screen appears when I do ALT-Tab. When I open a program, such as a browser or MS Word or Windows Explorer, or I open all three, with Malwarebytes NOT opened, and I do ALT-Tab, the Malwarebytes Tray Application icon will be one of the icons in the separate screen that appears showing all open programs. If I select the Malwarebytes Tray Application icon, nothing happens; the separate screen just closes. If I open Malwarebytes and do ALT-Tab, I will then have two Malwarebyte icons: One icon for Tray Application and one icon for the Malwarebytes program that is open. If I stop on the Malwarebytes program icon, Malwarebytes comes to the forefront. If I stop on the Malwarebytes Tray Application icon, the separate screen just closes. As soon as I close just the Malwarebytes program, ALT-Tab reveals only the Malwarebytes Tray Application icon. It has been this way since the 3.1.x version. It did not happen in versions previous to 3.1.x.
  4. Safe Mode did not make any difference. In Safe Mode, the Malwarebytes Tray Application is still an option in the ALT-Tab screen when at least one other program is open. When there are no other programs open, as usual, and expected, there is no ALT-Tab screen that appears at all.
  5. dcollins, the requested logs are attached, per instructions provided. Thank you. mb-check-results.zip
  6. No, I did not do a clean install, and I should not have to do that for an upgrade unless it is such a major upgrade that the company requires all traces of MBAM to be removed from the computer first, and the company instructs all users to do that as a requirement. Doing a clean install will wipe out everything, including quarantine, exclusions, and all of my specific settings relative to my use, and I am not about to do that. Except for the tray icon problem, MBAM is working fine, so doing a clean install is a non-starter for me. I consider this a minor annoyance, not worthy of a clean install which does not guarantee the problem will be fixed via that method. I will live with the tray icon in ALT-Tab until the company figures out how to truly eliminate the problem without jumping through unnecessary and time-consuming hoops. This was a notification that what is stated to be fixed, is not actually fixed. Appreciate the reply, though.
  7. This version was supposed to remove the tray icon from the Alt-Tab screen, according to "What's New." I did an automatic update, but tray icon still showed in Alt-Tab screen. I rebooted, but tray icon still showed in Alt-Tab screen. I downloaded 3.3.1.283 manually and installed, but tray icon still showed in Alt-Tab screen. I rebooted, but tray icon is still showing in Alt-Tab screen. So it looks as if this version failed to fix that problem.
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