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CHMOD_777

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Everything posted by CHMOD_777

  1. Hello @torrey What errors are you receiving when you try to install the Anti-Ransomware component? Warm Regards,
  2. Hello @Tel Thank you, I am reviewing the logs, additionally, I wanted to know what was the name of the Browser Based Admin Monitors you were using was. Warm Regards,
  3. Hello @Tel Just to ask, are you seeing detections in your console or popups when attempting to run these Admin Monitors? I'd like to have you replicate the issue, and then collect the following logs from one of the endpoints that is experiencing this. Please see the link below for instructions on how to collect the logs for analysis. Managed Client Logs: https://support.malwarebytes.com/docs/DOC-1072 Warm Regards,
  4. Hello @neurotico In order to stop Malwarebytes Endpoint Protection on a computer, simply hold "CTRL" + Right-Clicking the Tray Icon. This will give you the option to stop the Malwarebytes Service. Warm Regards,
  5. Hello @j_french After verifying that the above setting is enabled, lets have you try restarting the endpoint to verify that the update completes. Please let us know if the endpoint updates to the 1.13.2.117 version. Warm Regards,
  6. Hello @cgh I just wanted to let you know that I have reached out to my Web Protection Team regarding the block you received and will reach back out to you once I have some additional information. Warm Regards,
  7. Hello @PastorEd I see you were having some difficulties with a macro that you were running on your endpoint. Based on the nature of this, I will be opening up a support case and send you an email in order to collect some additional information. Warm Regards,
  8. Hello @ScalarMikeman I just wanted to reach out and let you know that this is a known issue that our engineering team is aware of and have recently sent out and update to resolve this. Endpoints should be getting this on their own in due time. Warm Regards,
  9. Hello @DrHypno As @Porthos has mentioned, Malwarebytes subscriptions are sold based on the number of endpoints you wish to protect and will work regardless if the endpoint is a desktop or laptop. Are these endpoints you are trying to protect for your home computers, or Business endpoints? Warm Regards,
  10. Hello @REGITDept Thank you for the information, I have passed this to our internal research team. As we don't have that file readily available, I will need to wait until I hear back from the team. Warm Regards,
  11. Hello @Rossomike1966 I just wanted to let you know that the webblocks for 198.134.112.244/32 have been removed and should be effective shortly. Warm Regards,
  12. Hello @Rossomike1966 As you are using the standalone business products which are part of the Malwarebytes Endpoint Security, (MBES Suite) that version is on the 1.X platform. The consumer version, and Endpoint Protection, the cloud version are the only ones that use the 3.x Platform. Warm Regards,
  13. Hello @Rossomike1966 @exile360 is correct in that there is no method to exclude Web addresses, however you can exclude IP addresses by going into the "Ignore List" and adding in the IP address you would like exclude. Please see the screenshot below. I have also sent in a request to our "web protection" team to review the website. Upon their review, they may be able to unblock the site globally. I can see however that we are not blocking the site "www.rarbg.to"
  14. Hello @GDN I have the case you opened with this and will continue to assist you via the case. Warm regards,
  15. Hello @RaduB In order to be able to create exclusions, a the user has to have Super Admin Privileges, not just Administrative Privileges. Warm Regards,
  16. Hello @Ninehundred The information provided by @exile360 above is correct. For more information of the different layers of protection that are used by Malwarebytes, you can check out page 19 of the cloud Admin guide, which goes into a little more detail about the different layers of protection. Specifically for use with a file server, your team should be using our cloud product, Endpoint Protection. Malwarebytes Cloud Platform Administrator Guide Warm Regards,
  17. Hello @WreckedByEmotet In addition to that folder path, you can collect all the logs by holding "Control" and "Right-Clicking" the Blue M in the tray icon. This will present you with an option to Generate Diagnostic logs in a zipped folder to the desktop. Warm Regards,
  18. Hello @wcalla I see that you were having some difficulties with the Discovery and Deployment tool. I'd like to have you uninstall it from your endpoint and then download a fresh copy from your cloud console. Please see the screenshot below for more detail on where to download a fresh copy. Warm Regards,
  19. Hello @tdoubleu I see that you were having some difficulties with an endpoint not updating. The endpoints should be checking in to auto-update, however if it is not, there are a few things we can try. First, you will want to ensure that the endpoint is showing up online in the cloud console represented by a green circle, to the left of the endpoint name under "Manage Endpoints." If it is reporting as online, select the check box to the left of that circle, and then click "Actions" in the top right, and click "Check for Protection Updates" in the drop down box. Please see the screenshot below. If the endpoint is not showing as updated after that, you'll want to try uninstalling via our MBST Uninstall utility (Linked Below) and then redeploying as that will ensure that the latest version gets installed on the endpoint. MBST CLI Utility: https://support.malwarebytes.com/docs/DOC-2333 Warm Regards,
  20. Hello @RocksysIT I just wanted to reach out and let you know that I will be responding to you via a ticket that was opened up regarding this issue. Warm Regards,
  21. Hello @MagCCB At this time, there is not a public location for issues such as this. Warm Regards,
  22. Hello @MagCCB I just wanted to reach out and let you know that this is a known issue in which our Nebula team is actively working towards a solution. Warm Regards,
  23. Hello @ArmandoR I just wanted to let you know that in order to continue troubleshooting, I have created a case and send you instructions on how to collect some logs necessary for analysis. Warm Regards,
  24. Hello @ArmandoR Can you show an example of where you are seeing "unregistered?" Warm Regards,
  25. Hello @ArmandoR I see you are having some difficulties running a report. Can you verify that a License ID and Key are active in the console? Warm Regards,
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