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  1. Hello Gskibum, As you are using Windows Endpoint Protection, there is an installer for Mac OS that you may download and deploy to your endpoints. Please see the screenshot below detailing where to download the product for Mac OS. Warm Regards,
  2. Hello Walfredo, The service outage has now been resolved and all systems are operational now. Warm Regards,
  3. Hello DRSarchitects, To stop a scan that is in progress, you can either stop the MBAMservice.exe from task Manager or stop/restart the service from Services.msc. Warm Regards,
  4. Hello WORKS2016 As you are receiving port scans Malwarebytes would be unable to assist you with regards to that. However if you had IP address, we can certainly ask our Research team to review them to determine if they need blocks or not. Warm Regards,
  5. Welcome to our Business Forums Kal451, Renaming the PC will not change the name in the console as upon deployment, each endpoint gets a unique identifier that is not changed. As you are seeing, without completing the steps for sysprep, your endpoints will show up under the same Hostname. To get these endpoints to show up correctly, you will indeed want to follow the Sysprep instructions located within the document you linked, see below. Prepare an Image in Sysprep: https://support.malwarebytes.com/docs/DOC-1132 Warm Regards,
  6. Hello Mnickolas, I reached out and have verified that www.belairinternet.com is not being blocked by Malwarebytes. Warm Regards,
  7. Hello LaGreca, Malwarebytes Endpoint Protection does in dead have a real time protection module to help guard against threats in real time. Warm Regards,
  8. Hello LaGreca, Malwarebytes Endpoint Security does have a check in frequency for policy updates and that is found under the "Communication" tab when editing a policy. Regarding Reboots or Scans, those are queued once the command is sent and do not always happen exactly then. Commands that are manually run do not rely on a check in frequency. Warm Regards,
  9. Hello REGITDept, Thank you for bringing this to our attention. If you do notice this happen again, please open a support ticket at the following link so we may gather more information from you. Business Support Link: https://support.malwarebytes.com/community/contactsupport/pages/business-support Warm Regards,
  10. Hello Amaroq_Starwind, Thank you for for the suggestion, I'll go ahead and create a feature request on your behalf and send this up to our Engineering and Development team. Warm Regards,
  11. Hello TraptPatriot, When the license expires for Malwarebytes you will still be able perform scans on the endpoint, however, your endpoints will no longer be able to receive new updates to either the software, Malware definitions, and or signature updates. So while you would still be protected from past threats, anything new or emerging the endpoints would be susceptible to. Warm Regards,
  12. Hello asapkota, As there are a couple of things that could be causing this issue, I have created a support ticket on your behalf so that we can reach out and collect some information and help get this issue resolved. Warm Regards,
  13. Hello ktechno1, Unfortunately at this time, it is not possible to change the Scheduled reports in this method. You would need to manually run a 7 day report on that Sunday. I have however put in a feature request on your behalf so that our development team is made aware. Warm Regards,
  14. Hello EthicalPrivate, While there is not an uninstall utility at this time, there are a few options for uninstalling from an endpoint. The simplest option being to uninstall via the cloud console "Navigate to-> Endpoints-> Manage Endpoints-> Tick the box in front of the online Endpoint-> Upper right corner -> Delete" If that method fails as the endpoint is no longer communicating with the cloud console, you may uninstall it with the following instructions. These instructions come from the following link. Manual Uninstall of MBEP for Mac: https://support.malwarebytes.com/docs/DOC-2431 Usage: This process is to manually uninstall the Mac EP product when the Mac is not syncing with the cloud, causing the normal uninstall process of deleting a Mac endpoint from the cloud Endpoint View ineffective. Process: open terminal, then copy and paste in each one of these commands. Once all four have been entered, restart the Mac. sudo rm -r /library/launchdaemons/com.malwarebytes.endpointagent.plist sudo rm -r /library/launchdaemons/com.malwarebytes.ncep.rtprotection.daemon.plist sudo rm -r /library/launchdaemons/com.malwarebytes.ncep.settings.daemon.plist sudo rm -r "/library/application support/malwarebytes/" Warm Regards,
  15. Hello OB1knobie, Exile360 is correct in that it is currently not possible to rename individual endpoints. I have submitted a feature request on your behalf regarding this. In the effort of making your deployment easier to manage, you can create various groups with separate polices and sort your endpoints into these groups. If you do have any additional questions or concerns, please feel free to reach out and open a support ticket with us at https://support.malwarebytes.com/community/contactsupport/pages/business-support Warm Regards,
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