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Veeam Backup Error with MEP on Windows Server
CHMOD_777 replied to GMSMRM's topic in Malwarebytes Endpoint Protection
Hello @GMSMRM I currently have a support ticket with you regarding this issue but haven't heard back from you. I'll send you another follow-up on the case so that we can discuss further. Warm Regards, -
machine.command.failed
CHMOD_777 replied to AlexLeadingEdge's topic in Malwarebytes Endpoint Protection
Hello @AlexLeadingEdge, I see that you were having some difficulties with scans failing. It could either be the machine is not connecting to the cloud console, in which case you may want to restart the endpoint, or the "Malwarebytes Endpoint Agent" service. If the plugin is not installed, that would also cause it to fail. When you look at the list of services, do you see the "Malwarebytes Service?" It should be directly under the aforementioned "Malwarebytes Endpoint Agent" service. Regarding uninstalling and redeploying Malwarebytes, you can use the uninstall utility, MBST, l -
Hello @SmoothOperator, Thank you for the recommendation. I have taken this and forwarded this information over to our Development and Engineering team for review. Warm Regards,
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how to know my login acnt email?
CHMOD_777 replied to ymitech's topic in Malwarebytes Endpoint Protection
Hello @ymitech I found another post of yours relating to a similar topic. As I've replied on the other, I will go ahead and merge these two posts into one, so we may continue off the original. Warm Regards, -
how to know my login acnt email?
CHMOD_777 replied to ymitech's topic in Malwarebytes Endpoint Protection
Hello @ymitech We're sorry to hear that you are having some difficulties logging in to update card information. Would you mind taking a screenshot of the specific Malwarebytes Product you are using so that we may verify and determine the steps that will be necessary to help resolve this. As both @exile360 and @Porthos suggested, we will likely want to have you open up a support case at the following link in order to better assist you and keep personal your information off a public forum. Business Support: https://support.malwarebytes.com/community/contactsupport/pages/bus -
MBMC cannot find installed clients
CHMOD_777 replied to rapw2013's topic in Malwarebytes Management Console
Hello @rapw2013 Can you please take a screenshot of where you are searching including the options you are using to search for endpoints? Additionally, what version of the Malwarebytes Management Console are you using? Warm Regards, -
MBMC cannot find installed clients
CHMOD_777 replied to rapw2013's topic in Malwarebytes Management Console
Hello @rapw2013 Rather than trying to remove the endpoints from "Admin" tab, you'll want to be in the "Client" tab, select the endpoints you wish to remove, right click, and then select "Remove Client(s)". Please see the screenshot below detailing this. Warm Regards, -
Hello @straffin If you are looking for command line scanning, you might be interested in Malwarebytes Breach Remediation which is a command line scanning utility. Please see the link below for information on how to use the tool. Please note that scans run from MBBR will only display the results locally, and that information will not be pushed to the cloud console. MBBR Admin Guide: Malwarebytes Breach Remediation Windows Administrator Guide Warm Regards,
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url.dll getting quarrantined
CHMOD_777 replied to Kernel's topic in Malwarebytes Endpoint Protection
Hello @Kernel Glad you were able to get this resolved. When you get "Failed to restore from Quarantine" you'll want to verify that the endpoint is indeed online and communicating with the cloud console via the "Malwarebytes Endpoint Agent Service." Warm Regards, -
Hello @MagCCB We are glad to hear that you are enjoying the new Multi Factor Authentication feature. Regarding the "whitelist" feature, I implore you to use the "Send Feedback" request at the bottom left of the console. This feedback goes directly to our development team who takes these kinds of request very seriously. Its feedback such as this which helped spur and expedite the development of this very MFA feature. Please see the screenshot below which details where the feedback item is. Warm Regards,
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Malwarebytes Management Console Ignore List
CHMOD_777 replied to j_french's topic in Malwarebytes Management Console
Hello @j_french Unfortunately, there is not a method of adding network paths. Items for exclusion need to be a local address on an endpoint that has Malwarebytes deployed to it. I have linked the Malwarebytes Endpoint Security Admin Guide below. Malwarebytes Endpoint Security Admin Guide: https://support.malwarebytes.com/docs/DOC-1723 Warm Regards,