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About CHMOD_777

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  1. Hello Tdhaslett, Based on the issue you are experiencing, I would need to collect some logs from the endpoint. I will be opening a support case and sending you follow up on how to collect the required logs. Warm Regards,
  2. CHMOD_777

    Reinstall Management Console

    Hello Ccipher, I do apologize in the delay in responding to this post, however I am happy to see that you were able to get this issue resolved. I have also attached a link to a KB article which goes over how to get another Management console installed. https://support.malwarebytes.com/docs/DOC-1024 Warm Regards,
  3. CHMOD_777

    Verification of software

    Hello Bobby, As you have already opened a case regarding this issue, I will go ahead and respond via support ticket so that we may be gin troubleshooting this. Warm Regards,
  4. Hello Fittan, I see that you had some questions regarding the features and operations available to you in Endpoint Protection. I wanted to reach out and discuss these with you. 1. The ability to see the current protection version from a glance is something that is being worked on by our product development team and should be released in the near future. 2. By design, email notifications are not sent out for blocked websites as the email notifications could become overwhelming if there are multiple detections coming up. However I would be happy to put in a feature request to allow users to re-enable/toggle that function on and off. 3. The Malwarebytes Icon in the tray allows you to perform a manual scan as well as collecting Diag logs from the endpoint if you hold CTRL + Right-click the icon. 4. If you are seeing that endpoints show as infected from the dashboard, by going into the "Detections" tab on the left hand side, you can get even more information on the latest detections each endpoint has. 5. Regarding the Endpoint Agent shutting off, I would like to open a support ticket with this so that I may take a closer look into this issue you are experiencing. Warm Regards,
  5. CHMOD_777

    Management Console Database Port

    Hello TraptPatriot, There is indeed a method of adjusting the external database port. When you install Malwarebytes Endpoint Security, the "Server Configuration" utility is also installed along side for managing the Server address and communication ports. Please see the photo below which details the tool. -CHMOD_777
  6. CHMOD_777

    Cannot Add Additional User

    I just wanted to reach out and let you know I responded this question in a private message to you.
  7. What this means is that if the Ransomeware attack occurs within the last 72 hours, You'll be able to roll back file changes related to that attack.
  8. CHMOD_777

    Reporting Not Working

    Glad to hear that you were able to resolve the issue with the spam filter blocking reports. While you cannot set up an alternate email address, you can create a secondary user profile to act as a service account.
  9. Hello @BruceT That is correct, you can just put in an open port and use that. Just make sure to remember the port in the event you need to make changes in the future. You can also use the Server Configuration utility which will show you, and allow you to modify the Server Address, Client Communication Port, as well as the Server Administration port (443 being the default) Warm Regards, -Jason
  10. Hello @mapel, Unfortunately, at this time, that functionality has not been established for the policies and groups. However, this is a planned feature change that should be implemented later this year.
  11. CHMOD_777

    Cloud Console - Unable to log in

    Hello@TonyCummins I just wanted to reach out to you and confirm that the Malwarebytes platform did not go down today. The window you presented must have been cached in your users browser from our last maintenance window. Just clear your cache by using CTRL + F5 and then refresh.

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