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lbdyck

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  1. The solution was provided to me by Phil Han of Microsoft. It was to download a file Reset_Subinacl.zip and run the reset.cmd within. Then boot into safe mode and rename \windows\system32\spupdsvc.exe to spupdsvc.old. After a reboot to normal I was able to view the problem registry entry and then install windows media player 11. Thanks for all the suggestions.
  2. Thanks AdvancedSetup - I tried that tool without success. It ran but found nothing. At this point I'm truly baffled.
  3. Thanks - I have tried to change permissions and push it down with no success. I'm traveling this week and won't be home to try anything until this weekend. Thanks for all the suggestions. I noticed somewhere a tool to clean up registry entries with nulls - perhaps I'll give that a try too. Thanks again
  4. reposting to the correct forum: I downloaded RegAssassin and tried to delete this key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Device Manager\Plugins\SP\MSPMSP\KBDeviceList And was told that it was not visible to RegAssassin. It then said after a click (or 2) that it had deleted it yet it is still there. This key is locked and using regedit I get a message that it can not be opened. I've tried in SafeMode using Admin with the same lack of succcess. This is a windows xp home sp2 laptop. Using a permissions correction tool I get this in the log: Mismatch - machine\software\microsoft\Windows Media Device Manager\Plugins. Mismatch - machine\software\microsoft\Windows Media Device Manager\Plugins\SCP. Mismatch - machine\software\microsoft\Windows Media Device Manager\Plugins\SCP\MSSCP. Mismatch - machine\software\microsoft\Windows Media Device Manager\Plugins\SP. Mismatch - machine\software\microsoft\Windows Media Device Manager\Plugins\SP\MSPMSP. Warning 5: Access is denied. Error querying security of machine\software\microsoft\Windows Media Device Manager\Plugins\SP\MSPMSP\KBDeviceList. Not Available - machine\software\microsoft\Windows Media Device Manager\Plugins\SP\MSPMSP\KBDeviceList. Not Available - machine\software\microsoft\Windows Media Device Manager\Plugins\SP\MSPMSP\KBDeviceList. Mismatch - machine\software\microsoft\Windows Media Device Manager\Plugins\SP\WMDMCESP. Mismatch - machine\software\microsoft\Windows Media Device Manager\Plugins\SP\WPDSp. I've tried various registry cleaners, anti-spyware, anti-malware, and anti-virus tools with no success. Also tried Safe Mode as Admin with the same lack of success. Thanks for any advice
  5. I downloaded RegAssassin and tried to delete this key: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows Media Device ManagerPluginsSPMSPMSPKBDeviceList And was told that it was not visible to RegAssassin. It then said after a click (or 2) that it had deleted it yet it is still there. This key is locked and using regedit I get a message that it can not be opened. I've tried in SafeMode using Admin with the same lack of succcess. This is a windows xp home sp2 laptop. Thanks This is not the proper forum for RegASSASSIN support. Have you tried resetting the permissions manually? I'm sorry - didn't know which is the proper forum. I've tried resetting permissions in both normal and safe mode. tried using various registry cleaners. performed full anti-spyware/malware scans and anti-virus scans. Thanks If you can't reset permissions manually, RegASSASSIN will not be able to do it either unfortunately. What kind of permissions did you try to give the key? I gave administrator and my account full privileges. thx This is a very interesting problem. Is this on Vista? Windows XP Home SP2. Happened after install of windows media player 11 tried to backout wmp11 and that didn't work - followed a suggestion to delete the wmp11 files/etc. and that didn't help. now if i try to rollback it asks for the install media where the eula.txt is (I created a dummy eula.txt in a folder but that didn't work). the wmp11 install log indicates it could not update that registry key. Have you tried following these steps to reset the key permissions? http://support.microsoft.com/kb/310426
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