FarmersBr

I uninstalled Malwarebytes and McAfee Security after having inactivated my pc's wi-fi access. I ran RegEdit and removed any reference to both applications (after having saved my registry). I installed the previously downloaded MS diagnosis tool / ran it. I reinstalled Malwarebytes 64. IT STILL WILL NOT OPEN. After approximately 2 plus hours, I give up. If any users are reading this, don't waste your money on Malwarebytes 3. Its very apparent its not combatible with some Windows 10 pc's. Malwarebyte's technical assistance has not been successful either. In summary, don't waste your time and money on Malwarebytes 3. Life is too short to frustrate oneself with poorly designed products which will not install correctly. Why would you trust and rely on a security software which will not even install correctly? Malwarebytes, I hope you read this. Shame on you guys!!

Thank you for your response and detailed instructions. I was able to download and run both applications. Attached is the zip file requested. Like yourself, I browse with Firefox and have Windows 10, 64 bit version. However, I use McAfee Security. Is McAfee potentially causing an issue with Malwarebytes? Thanks again for your offering to assist. mb-check-results.zip

I recently purchase Malwarebytes 3 (Windows) The download, mb3-setup-consumer-3.2.2.2029-1.0.212-1.0.2951.exe installs a Windows 10 desktop icon which does not open. Another Malwarebytes icon is added to my "hidden" tool tray set of icons. The blue/orange icon states TRIAL version 3.2.2 is installed. When I select open NOTHING OPENS. I purchased a one year program, was emailed a security key. My purchase is USELESS IF MALWAREBYTES WILL NOT EVEN OPEN. When I emailed customer support, they emailed instructions which re-listed the instructions for installing the software. I explained my issue. They must not have read my issue. Why remail the same instructions provided with my purchase? Tech support is still NOT addressing my issue. At this point, I have zero confidence in a useless software purchase. TECH SUPPORT, PLEASE READ THIS NEW TOPIC. I need a Malwarebytes download which opens AND enables my entering a security key. Your website states these basic download and installation procedures. SO WHY CAN I NOT EVEN OPEN THE APPLICATION? This customer is anything BUT content.