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Big_Lew

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About Big_Lew

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  1. Need instructions for getting rid of pup.homepagehelper Windows 8.1 64 bit, latest version of IE. So I created an acct on my laptop for my 23-year-old daughter when she moved in w/me last summer. A month or so after this, my laptop Model: Toshiba Satellite L55-B5237 MS Windows Product ID: 00258-61735-71026-AAOEM Serial Number: ZE109414C Processor: Intel Core i7-4510U CPU @ 2.00GHz 2.60 GHz OS: Windows 8.1 64-bit Began running IE REAL slow. I only use IE for FB - so I thought it was FB causing the problem (Firefox is my main browser). I used to run Kaspersky... Changed over to Avira several months ago. I update windows promptly every time there's a critical update. Also run CCleaner (64 bit - didn't get hit w/the hijack) whenever I uninstall programs. MWB reports homepagehelper after every time I use IE. I've deleted my daughter's account, visited Control Panel <Programs and Applications> and IE isn't listed - so apparently I can't uninstall and then reinstall it. I cleared the cache, cookies, and everything else I could find. Then I set ALL the security options to <don't allow>. GREAT! Rebooted, started IE, scanned w/MWB - no issues. Of course, I couldn't do anything in IE that I use it for... Thanks in advance for any help. Big_Lew
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