Thiago

I've sent on oct 20th a support ticket 2107268 without reply until today. 5 days without reply? At least one automatic message "we are working on it". I had the software installed on windows 7. I've formatted the pc and installed windows 10. When I tried to activate the license a message informing that the number of activation were reached. I have just installed once before on windows 7. What can I do to activate the product? I have 546 days remaining. The Reference number is 111137934.