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vbarytskyy

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Everything posted by vbarytskyy

  1. @mariegodard1 We'll hold off on deleting those BitDefender folders. As far as test made by the seller, I am not sure what kind of tests were made to make that call. I am just going based on the error code that the computer is throwing out. Could you get me a fresh set of FRST logs, I want to see if anything changed after running the BitDefender clean up as well as file structure and errors: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions Thanks!
  2. @jholmes0 Could you get us some logs to look into? Check the following post for help with getting logs. Make sure to get FRST and MB-Check logs. Thank you!
  3. Hello @mariegodard1 Few things to verify-- Were you able to run the BitDefender removal tool as suggested above? The crash dumps that this computer is generating don't seem to have too many details. The error code suggests a hardware issue but I'd like to confirm that with a more detailed crash. Do you have a "memory.dmp" file in your "C:\Windows" directory? (It won't be a folder, but a file) If you do have this file, could you upload it for a more detailed analysis Thanks!
  4. @BRG I glanced over your logs. Everything looks normal and protection reports on. Let us know if any issues arise
  5. @allen-c You should be able to run both side-by-side. I would suggest to add exclusions however just as a pre-caution: Exclusions to add
  6. Moving this topic to Malware Removal section for our experts to take a look.
  7. @TonyCummins The units should update when a scan is performed. Make sure your scan schedule is correct. Also, at times updates are applied with reboots, make sure to perform a reboot if these computers have not been restarted in a long time. Thank you.
  8. @ITSUP This is something we are still investigating. For the time being, you should be able to add exclusions in both products so they do not conflict. How to add exclusions in the cloud console Exclusions to add in other products
  9. @michiganmike Could you get us the logs mentioned in the automatic reply (post 2). Expand the "technical issues" section to see information about getting the logs. Thank you.
  10. @strawberrycoke70 Please see the post above for instructions on getting logs so we can look into the issue. Look under "technical issues". Thanks!
  11. Hello @ladymadeline You can download Malwarebytes at the following link: Malwarebytes Download
  12. @poet1958 Could you get us the MB-Check logs as well to look into? MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
  13. Moved this topic to Malwarebytes 3 section. This is something I am tracking internally, let us know how the BETA performs and/or if you still see this issue in a few days.
  14. User replied back that this is now fixed in a PM. Locking this topic down based on user report.
  15. @bcodagnone I am going to PM you with a file to hopefully get this fixed for you. Watch out for a PM in just a few seconds
  16. @bcodagnone Click the three "little dots" and select "link", it'll generate a link that you can copy/paste into a reply here
  17. @bcodagnone Could you get us your registry dump so we can look over what is being left behind and causing installation issues? Click "Windows" + R In the Run dialog, type "regedit" and hit yes to the UAC prompt (if one comes up) Right click "HKEY_LOCAL_MACHINE" and hit "Export" Select the location to export to, name the file and hit "Save"... This process can take a few minutes so if it seems like its frozen, give it some time. Once it saves, right click the saved file, go to "Send to" and select "Compressed" Upload file to www.wetransfer.com and attach the link here To upload by link, hit the little dots on wetransfer and there will be an option for a link Thanks
  18. @mariegodard1 Those logs won't have what we need. You'll have to follow the steps I gave you and wait for the issue to occur again. Also, do look into removing BitDefender as that could be the issue you are experiencing. Thanks
  19. Were you able to run removal tools for BitDefender? Also, do the following: Open Start Menu (Windows logo), and type in "Control Panel" Go to System and Security Click on System Click on "Advanced system settings" (on the left side) Click on "Settings" under "Start up and Recovery" Under "Write debugging information", change to "Complete Memory Dump" using the drop down menu Ensure "Dump file" field is set to "%SystemRoot%\MEMORY.DMP" Hit OK Wait for the crash to occur, there will be a "MEMORY.DMP" file in C:\Windows, upload it for us.
  20. Could you check for "memory.dmp" inside C:\Windows, that should be the full dump. Usually a pretty large file but that'll have a lot more details for us to look over.
  21. @mariegodard1 Could you try attaching another log for me, please. I am not seeing as much information as I'd like in the log attached.
  22. Yes, please run one of the uninstallers(that match the version you had installed). I still see errors coming from BitDefender, based on the logs provided. I will look over the attached dump log. Thank you
  23. Malwarebytes 3 does not officially support Windows XP Embedded based systems. It may work in some scenarios but this is not something we actively test.
  24. Hello @mariegodard1 I noticed some errors from BitDefender but based on logs it is not fully or properly installed. Could you run this removal tool to fully clean it up, and you may reinstall it, if you wish. Make sure to back up any license keys (if it was purchased) Get Removal Tool From Here Could you also get a few dump logs for us to look over? To get crash dumps, do the following: Go to C:\Windows\Minidump Copy one or two latest dumps (see date created or modified) Paste them on your Desktop Right click the dumps once they are on the Desktop and go to "Send to" > "Compressed" Once they are zipped up, you can use a service like www.wetransfer.com to upload the logs and attach them. (They may be too big to attach to the forum directly)
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