vbarytskyy

Could you try the following for me, I am seeing some evidence of corruption during upgrade. Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options Choose Clean and follow the prompts to perform a clean up Once the system reboots, you will be offered to download and reinstall again.

See if there is a text document that was created on your Desktop with the license key. If not, PM me your email address and I will locate the subscription on our end.

@joluoto Do you have proper exclusions set in Norton? https://support.malwarebytes.com/docs/DOC-1123 Also--I am seeing compatibility options being selected for Malwarebytes. Please revert these back to defaults: Go to C:\Program Files\Malwarebytes\Anti-Malware\ Right-click "mbam.exe" and go to Properties Click on the Compatibility tab Uncheck everything there and hit Apply Reboot

@al_47 Our installer should be the same for 32bit and 64bit. As far as scan lock up issues, can you get us some logs to look over? See below--

Hello @al_47 Try the following for me: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options Choose Clean and follow the prompts to perform a clean up Once the system reboots, you will be offered to download and reinstall again. Thank you

Hello @Chuckit Could you add exclusions to ESET and reboot the machine. It looks like our Web Protection component is failing to load, there are some known conflicts with other security products. Click here for the full exclusion list Adding exclusions in ESET Thank you

@22geno22 Thank you for providing those logs. I talked to some engineers and we currently do not support that feature. We support the scan of attached drives, but if its a mapped network drive, MB3 will not run through the files on that network and it is expected. Note: If something malicious does run from that location, we will pick it up still since it'll load into memory but on-demand scans won't behave the same way they would with non-networked storage devices.

If you are looking to just scan files on the "U drive", I would suggest to create a custom scan and un-check all the extra scan options. See sample screenshot: On my test unit I have and E drive, but you should be able to just select your U drive For the second part--to find out if everything is being scanned Download and extract the attached file (filecount.zip) Run the extracted "filecount.bat" as administrator (right-click the .bat file and select Run as Administrator) I already configured the bat file to use your U drive This will save a "filecount.txt" on your Desktop, leave it there for later Setup a custom scan with all options unchecked (see screenshot above for sample of how to run a scan that'll count files correctly without running memory scans) Once the scan finishes select "Export Summary" at the bottom, followed by "Text File (*.txt)" option Name the file and save it where you can find it (Desktop is usually a good place) When you get a prompt stating "Your file has been successfully exported.", click OK Upload the exported scan text file (that you saved in the previous step) and "filecount.txt" from Step 2 in your reply Thanks filecount.zip

@pinktoys I am going to PM you, please check your forum Inbox.

I see, I am going to move this topic into the proper section so our experts can take a look. Thank you

I am going to move this into the proper section of the forum so our experts can help with this issue.

@rayday I PM'd you. Please check your Inbox on the Forum.

@gardener We released a new version of Malwarebytes Support Tool that should have some fixes around crashing, could you try it again for me. Use the following steps with detailed pictures: If this does not work, please use our manual utility to get logs, steps outlined below:

Please download the Malwarebytes Support Tool to assist us in helping you further with your issue. It is a multi-purpose troubleshooting and repair utility, designed to assist with issues related to Malwarebytes for Windows. Our goal with the Malwarebytes Support Tool is to provide a simple and stress-free approach to troubleshooting issues with Malwarebytes products ** Download Malwarebytes Support Tool Here ** 1. Please save the file where you can locate it. 2. Then close all browsers and locate the file you downloaded and double-click on it to install and run the program. 3. Place a checkmark on the "Accept License Agreement" checkbox and click the Next button. 4. Click on the "Advanced Options" link for Forum Support options 5. Click on the "Gather Logs" button 6. The program will run the FRST program in the background and gather some diagnostic logs and zip them up on your desktop as: mbst-grab-results_zip 7. Close the Malwarebytes Support Tool and locate the file: mbst-grab-results_zip on your desktop and upload that as an attachment to your next reply.

I am going to move this topic to our general PC help section as it sounds like something else may be going on. While we wait for someone to reply, could you check under the "technical issues" (second post by our bot) and get some logs for our experts to look over?

@rayday Could you add exclusions to AVG, do a reboot and attempt to scan again. Let me know how that works out. List of exclusions to add here

Locking down threat per request. Please open another thread if anything new arises. Thank you

@Marty0015 Looks like you are running an older version of MB3. Our 3.4.4 version has some fixes for Real-Time Protection. Download it here Thank you, let us know how it works out

@jasjas I am going to PM you. Please check your messages.

@Markqz and @Grimnir I will PM you two, please check your messages.

@bkray1 I am going to PM you some instructions.

Could you try double-clicking the tray from Program Files to see if that'll allow it to start, just as a test. The tray application can be found in: %Program Files%\Malwarebytes Endpoint Agent\UserAgent\Endpoint Agent Tray.exe

If you are using D&D, you will need to provide domain or local admin credentials. WMI service does need to be running for our software to work correctly. You can also deploy through group policy using the .msi download.

On top of what @exile360 is suggesting, I would advise to try a scan in safe mode (with networking) if some infections are getting stuck cleaning up in normal mode. Starting in safe mode with networking

Hello @PipCranbrook I attached a file for you (export_key.zip). Extract it and run the "export_key.bat" that is inside. It'll create a "reg_key.txt" on your Desktop, please upload that file for us to look over. Also--Could you get us some logs to look over. How to get logs: export_key.zip