vbarytskyy

@JPNH Could you get us some logs to look over? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options on the main page (not Get Started) Click Gather Logs, and once the process is done, upload the zip file it creates on your desktop Thank you

@Siren Could you upload the crash dumps for us to look over? Get the latest (sort by date) dumps out of C:\Windows\Minidump and also check for a memory.dmp file in C:\Windows. Copy the dump files to a folder on the Desktop (or where it can be easily located), zip the folder with the dumps in it and upload to a website like www.wetransfer.com since they'll be too large to upload to the forum. Thank you

@cchilderhose While we look over the logs you submitted, could you re-run the tool and submit another set of logs? It looks like FRST was clicked on when log collection began, that causes FRST log collection to pause and timeout eventually. Just let the tool run when log collection begins, be careful not to click on the FRST process (in the taskbar, by the clock). Thank you

That should do it. This is a known issue were tracking down the full extent of. It is happening on a very few Windows 7 machines only.

@mrichter Could you try steps in the following article? https://support.malwarebytes.com/docs/DOC-2463 I am seeing some issues with service not responding in time after boot, the steps in that article should delay the service from starting early. Let me know if it has any effect.

@mrichter Lets do a reboot and see what happens. If you see still an issue, go ahead and collect logs again, the same way mentioned above. Thank you

Could you try to reinstall for me? Upon closer inspection of the logs, it looks like some components are not able to start. Sometimes the compatibility flag that we removed can cause this, but based on your comment, that did not help. Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options Choose Clean, and once the computer reboots, select to reinstall Malwarebytes for Windows

@CraigS The delaying protection is only for DDA issues. Please note that the actual service has to be delayed, not real-time protection. See article linked below for full steps-- https://support.malwarebytes.com/docs/DOC-2463

@mrichter I am seeing compatibility settings being selected for Malwarebytes. Please revert these back to defaults: Go to C:\Program Files\Malwarebytes\Anti-Malware\ Right-click "mbam.exe" and go to Properties Click on the Compatibility tab Uncheck everything there and hit Apply Reboot the computer

@abcope1 Run a scan and let us know how your scan times are. Thank you

@mrichter We'll need more detailed logs for troubleshooting. Could you follow these steps: Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options Choose Gather Logs, and once it's done, upload the zip file it creates on your desktop (mbst-grab-results.zip)

@abcope1 Could you try adding Malwarebytes exclusions to NOD32. It may be scanning us as we scan while can prolong scan times. https://support.malwarebytes.com/docs/DOC-1123

Feel free to PM me personally with any results.

I am not seeing an exact cause from all the logs but I do see a crash/shutdown around 7:38am. We'll need to figure out which protection module is causing the issue. Lets start by turning off anti-ransomware-- Open Malwarebytes and go to Settings Click on the Protection tab Turn off "Ransomware Protection.." Run the machine for a few days and see if it locks up.

Please get us some logs to look over Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options Choose Gather Logs, and once it's done, upload the zip file it creates on your desktop (mbst-grab-results.zip)

Thank you for the logs. I am going to move this topic to our malware removal section so our experts can take a look.

I am looking into this issue currently. While I am trying to replicate this, do you possibly have any "Ease of Access" settings turned on that you know of? Also--Could you try to remove/disable FileMenu tools to make sure that isn't causing this problem? Thank you

@BillinTexas Could you get us fresh logs, also if you remember around what time you noticed the computer freeze so we can match up the time with the logs? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options Choose Gather Logs, and once it's done, upload the zip file it creates on your desktop (mbst-grab-results.zip)

Hello @Nebojsha, Malwarebytes for Teams is not designed for servers also, it is for small offices without servers. If you are looking for a server solution, we have a cloud based product that is supported on servers. It is a managed product, but can be setup very quickly with a simple policy. Look at the following link: https://www.malwarebytes.com/business/pricing/ Malwarebytes Endpoint Protection would be the product of interest for you, based on the questions asked. Thank you

@TheSirPancake Could we get some logs to look into? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options Choose Gather Logs, and once it's done, upload the zip file it creates on your desktop (mbst-grab-results.zip)

@slick1109 You mentioned that if you shutdown Malwarebytes at start, then the machine does not freeze. If you reopen Malwarebytes after the computer is loaded fully, does it still freeze? Also--Could we get some logs to look into? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options Choose Gather Logs, and once it's done, upload the zip file it creates on your desktop (mbst-grab-results.zip)

@JeremyGrand Could you do the following for me? This will help us get some logs to look over. Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced Options Choose Gather Logs, and once it's done, upload the zip file it creates on your desktop (mbst-grab-results.zip)

This sounds like a Windows update which should not be coming from Malwarebytes. Microsoft did release some updates yesterday so the timing makes sense. Is it still stuck updating?

@sysopa Can you do the following for me-- Open the Run dialog (Press "Windows" + R keys) Type in "services.msc" Find "Malwarebytes Service" > Right-click and go to "Properties" Change "Startup type:" to "Automatic (Delayed Start)" Hit Apply and close the window Reboot machine Thank you, let me know if you still get the DDA error on start up.

@J4ck Based on the logs you uploaded, it looks like the BSOD is being caused by some type of network driver. Either network card or if you have VMware setup, its virtual network adapter is causing it. With the logs provided there isn't more detail to give but I would suggest to look into your network adapters. Full memory dump may have more information, it is located in C:\Windows, (MEMORY.DMP) You may have to upload it to a website like wetransfer.com since memory dumps tend to be large Thank you.