Lovecraftian

Thanks for everyones replies. Still having the problem, but not giving up. I temporarily disabled AVG, and the error code was still there, so I am guessing I was probably incorrect in my earlier guess of a connection with AVG; I really don't know what is the culprit here, and did not mean to stir up trouble for AVG or anyone else... The solutions offered so far do not work, but I am not giving up. I wonder if these is related to some invisible, deep-level virus or spyware issue?...

Just turned the comp. back on after letting it rest a few hours... Unfortunately, when I clicked on Malwarebytes, the same error code of 703 (0, 5) reappeared... Not sure what is happening... I am suspecting this is related to the presence of AVG--AVG recently seems to particularly target Malwarebytes as incompatible with its own system (I do not presume to know whether as high-pressure corporate tactic or unconscious accident)... Do we have to choose between the two? R.

These instructions seem to have worked, for the present moment at least. Will inform if any new issues. Thanks for your time. Roberto

I'm having a similar problem here--error code 703 (0,5) keeps popping up, making Malwarebytes unrunnable. I did the above instructions, and the error code is still there. I have also AVG, if that is related.

After fixing the items you indicated, after rebooting, the troubles were reduced appreciably. (Thanks again--there must be something I can do for you somehow?...). Here is the newest HijackThis log: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 11:06:06 AM, on 10/31/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\AVG\AVG9\avgchsvx.exe C:\Program Files\AVG\AVG9\avgrsx.exe C:\Program Files\AVG\AVG9\avgcsrvx.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Digital Media Reader\shwiconem.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe C:\Program Files\QuickTime\QTTask.exe C:\Program Files\Nero\Nero 7\InCD\InCD.exe C:\Program Files\AVG\AVG9\avgwdsvc.exe C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe C:\Program Files\AVG\AVG9\avgfws9.exe C:\Program Files\HP\hpcoretech\hpcmpmgr.exe C:\PROGRA~1\AVG\AVG9\avgtray.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\AVG\AVG9\avgam.exe C:\Program Files\AVG\AVG9\avgnsx.exe C:\Program Files\AVG\AVG9\Identity Protection\agent\bin\avgidsmonitor.exe C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe C:\Program Files\AVG\AVG9\avgcsrvx.exe C:\WINDOWS\system32\msiexec.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.caringbridge.org/visit/benwallis R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.gocyberlink.com/registration/ne...amp;Channel=OEM R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O4 - HKLM\..\Run: [sunKistEM] C:\Program Files\Digital Media Reader\shwiconem.exe O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [securDisc] C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe O4 - HKLM\..\Run: [inCD] C:\Program Files\Nero\Nero 7\InCD\InCD.exe O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe" O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [bgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe" O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe O23 - Service: AVG Firewall (avgfws9) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgfws9.exe O23 - Service: AVG9IDSAgent (AVGIDSAgent) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - c:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe -- End of file - 7988 bytes

Apologies for the delay: Here is Malwarebytes---- Malwarebytes' Anti-Malware 1.41 Database version: 3063 Windows 5.1.2600 Service Pack 3 10/30/2009 8:25:04 PM mbam-log-2009-10-30 (20-25-04).txt Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|H:\|) Objects scanned: 275164 Time elapsed: 3 hour(s), 10 minute(s), 0 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) Here is HijackThis---- Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:44:42 PM, on 10/30/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\AVG\AVG9\avgchsvx.exe C:\Program Files\AVG\AVG9\avgrsx.exe C:\Program Files\AVG\AVG9\avgcsrvx.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe C:\Program Files\AVG\AVG9\avgwdsvc.exe C:\Program Files\AVG\AVG9\avgfws9.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\AVG\AVG9\avgam.exe C:\Program Files\AVG\AVG9\avgnsx.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Digital Media Reader\shwiconem.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe C:\Program Files\QuickTime\QTTask.exe C:\Program Files\Nero\Nero 7\InCD\InCD.exe C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe C:\Program Files\HP\hpcoretech\hpcmpmgr.exe C:\PROGRA~1\AVG\AVG9\avgtray.exe C:\Program Files\Messenger\msmsgs.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe C:\Program Files\AVG\AVG9\Identity Protection\agent\bin\avgidsmonitor.exe C:\Program Files\AVG\AVG9\avgcsrvx.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.caringbridge.org/visit/benwallis R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.gocyberlink.com/registration/ne...amp;Channel=OEM R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O4 - HKLM\..\Run: [sunKistEM] C:\Program Files\Digital Media Reader\shwiconem.exe O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [securDisc] C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe O4 - HKLM\..\Run: [inCD] C:\Program Files\Nero\Nero 7\InCD\InCD.exe O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe" O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [bgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe" O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll O20 - AppInit_DLLs: hogiteho.dll fihupafa.dll c:\windows\system32\pazitimo.dll c:\windows\system32\genetoda.dll c:\windows\system32\loyejosu.dll O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll O21 - SSODL: radavawek - {dc2622a1-3b1b-4bf1-b41c-eb966ffe12af} - c:\windows\system32\genetoda.dll (file missing) O21 - SSODL: nujomuweg - {a0d4c2b1-7fa3-4089-ab55-ec63c4e45596} - c:\windows\system32\genetoda.dll (file missing) O21 - SSODL: lejigafur - {b28a415a-88a0-4eca-bff8-ea456176b8b5} - c:\windows\system32\loyejosu.dll (file missing) O22 - SharedTaskScheduler: tokatiluy - {dc2622a1-3b1b-4bf1-b41c-eb966ffe12af} - c:\windows\system32\genetoda.dll (file missing) O22 - SharedTaskScheduler: kupuhivus - {a0d4c2b1-7fa3-4089-ab55-ec63c4e45596} - c:\windows\system32\genetoda.dll (file missing) O22 - SharedTaskScheduler: mujuzedij - {b28a415a-88a0-4eca-bff8-ea456176b8b5} - c:\windows\system32\loyejosu.dll (file missing) O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe O23 - Service: AVG Firewall (avgfws9) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgfws9.exe O23 - Service: AVG9IDSAgent (AVGIDSAgent) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - c:\Program Files\Intel\NCS\Sync\NetSvc.exe O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe -- End of file - 8832 bytes

Meeting more resistance (computer-wise) than I thought. I am definitely currently trying to perform these basic tasks, but I wanted to apologize if it takes a (slightly) longer amount of time than expected--I hope to be able to post (approximately) in an hour or two, hopefully...but please do not make even an minute of your time revolve around me in the slightest way... I will try to get this done as soon as possible... Thank you, miekiemoes, once again for your helpfulness and patience. Roberto

Thanks sincerely, miekiemoes. I did not see your post before I posted my recent reply. I am grateful from the heart for your goodwill in selflessly helping a random self-discomposed non-expert. I will try to follow your instructions and then post as you indicate. Please forgive me if I take longer than average in preparing this information. Thank you so much again. Indebted, Roberto

...as I said, if I am making a fool of myself and posted in the wrong forum or subforum, would someone perhaps point out where I should go for this problem?... English is not my first language; forgive me if my speech seems stultified (sp?). (Perhaps that is why no-one is responding?...) Our house/family contributes competently to the world in other ways than (primarily) through the computer; but, this would be a shame if esoterically-adept experts could not drop the (accidentally) technically uninstructed a few scraps of advice or knowledge?... The postmodern world of anti-malware/anti-virus computer knowledge is not native to us, but perhaps others could still be allowed to traverse it somewhat, anyway?... Any generous altruists around to offer just a few words of advice on the right first steps to the exoterical non-experts of computer-protection, with our "pazitimo.dll" and "fihupafa.dll" issues? Thanks. Roberto

Greetings everybody (and thanks in advance to any knowledgeable and altruistic members). Our computer has had a history of diverse, heavy, troublesome infections. In spite of this, we (father and son) are (still) considerably amateurish at anti-virus and anti-malware protection (we are not computer experts in general) but are willing to improve. Forum members, please do not get irritated if this topic is being posted in the wrong forum or subforum (if so, indicate the right forum). We admit our lack of education on these topics and seek charitable instruction. Recently, we have these pop-ups (fihupafa.dll and pazitimo.dll) upon start-up and we don't know what to do. We do have Malwarebytes 1.41 and AVG 9. We try to update and use the scanners relatively regularly, but things always seem to slip through somehow... It seemed HijackThis might be useful (to get at the root), and we have downloaded HijackThis and have a logfile but we are not sure how to interpret it, or where precisely to post it for help. It is confessed we are confused as to what steps to take now. We realize there are probably thousands of simple-minded newcomers everyday on these forums just as ill-instructed; please forgive our tedious confusion and ungraceful disorientation. If any one can offer friendly advice, it is appreciated. Roberto