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DBPaul

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  1. Another update. The quick scan starts and runs at its schedule time. It then crashes when the database updates and then it generates the Appcrash error log.
  2. Sorry I didnt get back on the Forums. I was working this through email with support. Some have TS role others do not. I noticed that reinstall and restart of some servers resolves the issue. Others it does not. These are mission critical boxes so, restarts need to be scheduled and are generally once a month. Individually reinstalling on each of these (190) boxes cannot be done in the maintenance window.
  3. The ones that are crashing as they are starting are reporting in windows logs: Faulting application name: mbam.exe, version: 1.80.0.1, time stamp: 0x56ba3286 Faulting module name: MSVBVM60.DLL
  4. Dyllon, Thank you for your response. I have gotten past the reporting issues. I have a windows scheduled task running a sqlcmd to send me the reporting that I was looking for. My remaining issue has to do with scheduled scans. I have 60+/- clients that are not scanning based on schedules set in profiles. Some show scan started in the logs but it never updates in the console. On the clients some show that MBAM crashed others show 6-9 MBAM processes running. These are mission critical servers and I am not near a maintenance window to bounce the boxes to troubleshoot the issue
  5. The current version is 1.8.0.3443. I have bounced the box and it has not changed anything, beyond exhibiting other bizarre behavior (until I bounced it again). I have submitted 3 tickets since 10/12/2017. What type of turn around time should I expect? Running a sqlcmd allows me to have the report that you are showing above emailed to me automatically rather than Logging into the console and manually exporting the client list daily. It does not appear that the Management Console has the ability to create proactive reporting.
  6. Andrew, I submitted 3 tickets since Thursday last week. It doesn't make sense to submit any more since I am getting no response from Tech support. Are there any other avenues to contact support without a support contract. My licenses are valid until next year.
  7. I have started multiple tickets since Thursday last week (10/12/2017) with no response. I have 200 licenses but am unable to get anyone to respond to my requests. I have a MBAM enterprise implementation that is acting up in a variety of ways. How can I get support?
  8. Ok... Here is an update. I installed SSMS on the box and logged in using the service account in order to give myself access to the database. I then created a command line using sqlcmd to generate a report of clients that had not scanned in 24 hours and added this to scheduled tasks. #2 above is done. I had one client not showing a database version. I manually reinstalled the client on that server. This resolved this client. It is scanning based on policies. Only issue left is getting all client to scan based on policies. I am manually scanning each. This appears t
  9. I have recently inherited an installation of Management Console. There are 190 clients utilizing this installation. One is not showing a database version. Multiple are not scanning nightly (some show that the scheduled scan was successful in the logs). But, the database versions are updating successfully. I would like to accomplish 2 tasks. 1) Get all of the clients so that they are scanning successfully (As specified in the policies) 2) Generate a log of clients that have not scanned. For number 2, the installation is using the embedded database. I am attemptin
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