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IT_Guy

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Posts posted by IT_Guy

  1. Just to let you know, people have been complaining about this issue to MalwareBytes for over a year, you can check some of my old posts if they haven't been deleted.

    Either they don't care, or enough people aren't submitting tickets for them to figure it out and fix it, but this problem plagued our machines for the entire length of our subscription. Not one of the many updates they pushed out fixed it, in a few cases the updates actually broke the software requiring us to reinstall on dozens of machines.

    Good luck, but don't hold your breath.

  2. Any hints at what you've moved to? We've been using another AV software in the background so I don't have to rely on MWB, took awhile to configure each to ignore the other one.

    But MWB is getting pretty bad, anytime a user tells me their computer is slow I check process explorer and sure enough MWB is stuck at 25%-50% and hundreds of Megs if not gigs of memory. Kill th process and everything is better instantly.

     

    It's too bad the home premium version is so great and the corporate version completely s***s the bed.

  3. 13 minutes ago, AdamKski said:

    Our end users know how to kill it when required. I agree, it would be nice if MalwareBytes figured this one out. I'm not getting a warm fuzzy feeling about the level of support we're receiving for an supposedly Enterprise product. Might have to look elsewhere when renewal time comes. Too bad....

    You must be new here. I've been here since August using endpoint protection and this is just par for the course. Very few bug fixes, very few feature requests added. But hey, if you've got a mac you can subject all your macs to this software now. It's only got about 20 new bugs to go along with all the old ones.

  4. 4 minutes ago, AdamKski said:

    We've had 4 reports of slowdowns since splitting the office between two different profiles. Every occurance so far has been in the group with Anti-Exploit disabled and Anti-Malware enabled. Seem to be an issue with the Anti-Malware component of Endpoint Protection....

    Well luckily anti-malware software isn't really one of this companies strengths...

  5. 7 minutes ago, Jim90 said:

    Any word on a fix for this?  Nice to finally find this forum.  Having exactly the same problem on a win 7 machine.  Approx once a week the computer slows right down taking 20 min to restart.  MBAMservice.exe using 13% CPU.  Nice to learn that killing the process works.

    I still have widespread issues with this, still hard to tell which machines are updated properly so I'm manually checking each endpoint still.

     

    Users have reported that browsing their computer and the network is impossible until they end process on mbam service, then everything is fine.

  6. I'm confused here, I said I was waiting for this to show up on the Endpoint Overview screen, to which you replied it's there, you just have to click on the endpoint to see it?

    That feature has always been part of the endpoint overview, I've been requesting that it be added as afield under the Endpoint Overview screen where all the endpoints are listed. I still do not see it there nor any way to add it to that screen.

    Clicking through hundreds of computers to check their versions is obviously a lot slower than having it as a realtime list under endpoints.

  7. The update email last week mentioned 5 known issues with MAC endpoint protection so I'm sure there are unknown issues as well.

     

    Honestly given the performance over the last 6 months, would you want to test a brand new version of this on your MAC systems?

  8. They did send out an email on Monday telling us this was coming, they didn't mention it breaking anything though.

    A nice feature they have finally added in is Database versions for the asset report. You can dump all your asset information into an excel file, then filter out the duplicate endpoints (it puts in a separate endpoint record for each piece of software installed) and what you will be left with is just your endpoints with their versions of databases. You can hide the unrelevant columns and go from there.

    That being said, I am slightly concerned that across 81 endpoints, I have 17 different Protection Update Versions. At least now I can check these relatively quickly.

  9. Yeah at first I thought that was a good way to determine if endpoints were being properly protected, but then I found you had to actually hover over the icon to see if you had "Malwarebytes" or "Malwarebytes Endpoint Protection", the icon popup would say different things depending on how much of Malwarebytes got loaded properly.

    And even then the "Malwarebytes Endpoint Protection" doesn't guarantee it's working, just that it looks like its working.

  10. I've made the request multiple times that that information is available on the Endpoints screen, both the latest builds listed at the top and the ability to show what version each endpoint is running without having to click on them.

    I've been told repeatedly it is coming in the 'next' version upgrade.

  11. 1 hour ago, TonyCummins said:

    Yep...i was using the endpoints overview screen...don't seem to make a blind bit of difference as they do not have matching versions which tells me the check for update is doing nothing!

     

    [off-topic]
    Did i read elsewhere that you disabled tray icon to try stop some of the memory leak? Have you any luck with that?

    I did disable it and have had fewer reports of people complaining about slow machines. I haven't been able to specifically identify a successful case, but since nobody used the function and it was apparently detrimental to some, I removed it. I suppose if you have end users that need to frequently scan things you could create a separate profile for them with it enabled.

  12. 22 minutes ago, TonyCummins said:

    When you say you scheduled a "protection update".....do you mean a scan?  I'm not seeing how i can create just an "update schedule".....maybe im just not seeing it !

    Click on an endpoint, in the bottom right corner is a button called "Related Tasks" under there you can schedule a "Check for Protection Updates"

    This can also be done if you go to the Endpoints overview screen, click the blank checkbox in the top left to select all your endpoints, then click on Actions and under there "Check for Protection Updates"

     

    You can also schedule scans in this area.

    mwb.jpg

     

    Looks like you already found this, and found that it doesn't do anything.

     

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