troglodite

No sign of 'Run Campatability Trouble Shooter' under Properties, but there is a 'Troubleshoot compatability' after right-clicking. Clicking there produces an Error message saying Trouble shooting Wizard cannot continue. Error code : 0x80070005 Source : Temporary Files I think it's time to give up. Thank you for your help, but it's taking too much time to get Firefox back so I'll use something else. It's about time I pensioned the Laptop off anyway. Maybe go for Linux next time,

Tried that

Tried Uninstall in GeekUninstaller but it failed (Couldn't Initialise plug-in directory), so did Force Removal, which whirred away for a while, then displayed some 'left over traces' - 5353 in file system and 46 in registry. It started deleting them but stopped just short of the end of the progress bar, and hadn't moved 20 minutes later, wasn't using any CPU, so I Ended it. Moved on to 'remove all remaining data and profile information. The only thing I could find was a Firefox folder with an installer inside. When I tried to delete the file and the folder I was told I needed the Administrator's permission, which is odd because I AM the Administrator. I had another couple of goes but kept getting the same message, and gave up, but when I eventually went back to look for the folder, it had gone. Re-booted and tried to run the Firefox Installer but keep getting a 7-Zip message saying it can't create a temp archive folder. I'm a little tired so I'll have to leave this until tomorrow.

Download and save the latest version of Firefox isn't that easy - or so it seems. If I use Firefox to follow your link to Mozilla, I get to a page that recognizes I'm using Firefox and offers mem the choice of <Free Download> or <Refresh Firefox>. If I choose <Free Download>, all I can download is Firefox Installer. Will that do the job? If I use Internet Explorer, I get to a slightly different page, but the only Download on offer is the Installer. However, looking at Mozilla's kb/how-download-and install-firefox-windows has a section at the end for Advanced Users which points to the Systems and Language pages where the actual 39MB Firefox Setup.exe (in all languages for all systems) are available to Download - so I've downloaded the appropriate file. Should I be trying to use this? Getting rid of the current version of Firefox, the next task on your list, is proving to be difficult, Following the procedure in the Mozilla instructions, having shut Firefox down, and selected Mozilla Firefox from the List of Programs, the moment I hit the Uninstall button I get an Error Message saying: Can't initialize plug-ins directory. Please try again later I've tried again, later, several times. Following the instructions from Mozilla I have tried to start the Uninstall Wizard manually by running \uninstall\helper.exe, only to find that I get the same error message. I'm stuck at this point in the process and wondered if you might have any suggestions. If not, I'll start pestering Mozilla. OK?

ok

Sorry, wielding a spanner.

Kevin, The Sync-and-Save link does not work. I get an angry-looking Lego-man yielding a spanner and none of the things I've typed into his little box bring up anything relevant. Help?

Kevin, Repeat Scan as instructed. What next, if anything? Mwb Scan 20171005 153100.txt

I hope I've got everything for which you asked, apart from the JRT.txt file Fixlog.txt; AdwareCleaner[SO], which appeared at the end of the AdwCleaner Scan; AdwareCleaner[CO], which appeared after the Restart; it had a little difficulty getting uploaded. ExportedReport20171005 1344.txt, which shows entries for Trojans that haven't come up using Malwarebytes default settings, and the two PUPs that always seem to be 'Replaced' even though the prefs.js file contains "crossrider". I'm sure you'll let me know if I've missed anything Hoping that this helps you to help me. How do I get rid of the two 'Upload Failed; messages? Fixlog.txt AdwCleaner[S0].txt AdwCleaner[C0].txt Exported Report 20171005 1344.txt

How do I shut down Malwarebytes Premium? I tried putting all settings to OFF but got an error message, Suggestions?

I've included the current Firefox prefs.js as a text file, which you might like to search for crossrider. Your help and advice would be much appreciated. Most Recent Scan Report.txt Addition.txt FRST.txt prefs.js 20171004.txt

Malwarebytes Threats scan report shows two items quarantined - see below (made the report anonymous) - but they are still there, and quarantined again at next scan. 1) Why two entries? 2) How do I get rid of whatever is inserting them? 3) Should I be using different settings? Help? Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 10/3/17 Scan Time: 11:18 PM Log File: c4d4700e-a888-11e7-9bcc-000000000000.json Administrator: Yes -Software Information- Version: 3.2.2.2029 Components Version: 1.0.188 Update Package Version: 1.0.2943 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: User Name -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 574115 Threats Detected: 2 Threats Quarantined: 2 Time Elapsed: 55 min, 7 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 2 PUP.Optional.CrossRider, C:\USERS\UserName\APPDATA\ROAMING \MOZILLA\FIREFOX\PROFILES\DQW4EJ6K.DEFAULT\PREFS.JS, Replaced, [219], [301532],1.0.2943 PUP.Optional.CrossRider, C:\USERS\UserName\APPDATA\ROAMING \MOZILLA\FIREFOX\PROFILES\DQW4EJ6K.DEFAULT\PREFS.JS, Replaced, [219], [301532],1.0.2943 Physical Sector: 0 (No malicious items detected) (end)