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JWarner

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Everything posted by JWarner

  1. Yes, it's there. Should I delete all the others before doing the action you instructed me to do?
  2. I don't have the open to save file. I click on it, and this is what I get (you can see I've clicked on it many times):
  3. Hi Rui. I couldn't figure out how to save the attached fixlog.txt to download -- or anywhere else, for that matter. I downloaded it, but wasn't given an option to save it anywhere. How do I do that? CORRECTION: I see it automatically went into downloads.
  4. Hi Rui, See attached. No threats were found at the end, so i don't have an ESET log to provide. Please let me know next steps, and thank you. JWarner fixlist (3).txt JRT.txt Wednesday.txt
  5. Hi Rui. I printed out the instructions above while at work and came home to do them. Unknown to me, my husband went to a website re: the Urgent Chrome Update virus and saw advice to use AdwCleaner, which he downloaded and used. I see it's part of your instructions. As you warned that deviating from your instructions can mean my computer will launch nuclear missiles (that's what the warning felt like), I'm concerned! I'm attaching the AdwCleaner log my husband got before I do anything. Please advise me on how to proceed. Regarding our computer, we're not having any problems whatsoever. We've each received the 'Urgent Chrome Update' pop-up but did not click through or anything. Are we only in danger if we click on it? I've also disabled pop-ups on my computer. Anyway, please tell me what I'm do do: is the virus gone or do I need to still follow your instructions -- and is it safe to do, given that my husband acted on his own and downloaded and ran AdwCleaner? Regards, JWarner AdwCleaner[C0].txt
  6. As requested, I'm attaching my Farbar Recovery logs in hopes you can help me get rid of the Urgent Chrome Update virus. Addition.txt FRST.txt malwarebytes premium report.txt
  7. I found this topic on this site but the reply given to the poster advised to start a new topic, that the instructions given was specific to the poster's system. So here goes. My computer has the 'Urgent chrome update' virus. It popped up once last week, and once this week. I did not click through either time. When I run Malwarebytes (Premium edition), it comes up clean. How do I remove the virus? Sorry, but I don't know what information you need. My antivirus protection is Bitdefender, if that's relevant. I use Windows 10.
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