Zeeber
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I tried disabling scan rootkits, archives, signatureless anomaly detection, changed PUPs to ignore - and disabled all real time protections, but it still freezes (this time on Heuristics). One thing I noticed is that when the real time protections are on, not only Malwarebytes hangs, but also my whole system slows down when the scan freezes. But even with real time protections off, I still couldn't 'cancel' the scan and I had to force-close the service in task manager in order to be able to restart it. My CPU is an old Phenom 9850 (but no other programs seem to cause this kind of hang).
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When I run Malwarebytes 3, it always stalls during the Threat Scan. It gets stuck scanning one file (seemingly a different one each time). When it freezes, my whole system slows down until I force-close Malwarebytes (even though CPU stays only around 10%). Browsers, files etc. take about 1 minute to open and are barely usable. This could be a bug rather than infection - kevinf80, Expert from the Malware Removal for Windows Forum here helped me remove an infection, but suggested I also post a thread here about the hang issue. Original thread: Malwarebytes 2.2 (from bleepingcomputer) runs fine and completes the scan with the latest malware database, finding no infections. I found a post on another forum from December 2016, with some people who had a similar problem and were able to run v2. One suggested it might be an issue with certain Windows 10 builds on certain computers. New MB-Check log: mb-check-results.zip
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I tried Malwarebytes version 2.2 from bleepingcomputer and it completed the scan and found no threats. Then I ran Adwcleaner and it found 2 PUPs'PUP.Optional.Legacy' which I cleaned (see log) Then I ran Adwcleaner again and it was clear. Then I ran MSRT and it found nothing. mb v2 scan results.txt AdwCleaner[C0].txt AdwCleaner[S1].txt mrt.log So seems I'm clean? Now I will uninstall mb v2.2, run mb clean, and try to reinstall Malwarebytes version 3 and see if it will complete...
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I found a thread from Dec last year of people who had the same problem with Malwarebytes stalling. A workaround for someone at the time was to use an older version of the software. So now I'm wondering if your instructions have worked to remove the malware and it's just Malwarebytes not working with my computer or something. https://forums.malwarebytes.com/topic/193013-scan-repeatedly-gets-stuck-at-scan-file-system/
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Ok, here is the report. I haven't deleted any yet. RogueKiller V12.11.17.0 (x64) [Sep 25 2017] (Free) by Adlice Software mail : http://www.adlice.com/contact/ Feedback : https://forum.adlice.com Website : http://www.adlice.com/download/roguekiller/ Blog : http://www.adlice.com Operating System : Windows 10 (10.0.15063) 64 bits version Started in : Normal mode User : Rusoft [Administrator] Started from : D:\C DRIVE big prog files\DESKTOP moved\RogueKiller_portable64.exe Mode : Scan -- Date : 09/29/2017 06:43:39 (Duration : 00:38:46) ¤¤¤ Processes : 0 ¤¤¤ ¤¤¤ Registry : 5 ¤¤¤ [PUM.Proxy] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\NlaSvc\Parameters\Internet\ManualProxies | (default) : -> Found [PUM.Policies] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | ConsentPromptBehaviorAdmin : 0 -> Found [PUM.Policies] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | ConsentPromptBehaviorAdmin : 0 -> Found [PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-3452345010-1495347640-3478536945-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_TrackProgs : 0 -> Found [PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-3452345010-1495347640-3478536945-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_TrackProgs : 0 -> Found ¤¤¤ Tasks : 0 ¤¤¤ ¤¤¤ Files : 0 ¤¤¤ ¤¤¤ WMI : 0 ¤¤¤ ¤¤¤ Hosts File : 0 ¤¤¤ ¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤ ¤¤¤ Web browsers : 2 ¤¤¤ [PUP.Gen2][Firefox:Addon] ou9be5zu.default : Video Resumer [videoresumer@jetpack] -> Found [PUM.HomePage][Chrome:Config] Default [SecurePrefs] : session.startup_urls [https://docs.google.com/document/u/0/] -> Found ¤¤¤ MBR Check : ¤¤¤ +++++ PhysicalDrive0: Samsung SSD 850 PRO 128GB +++++ --- User --- [MBR] d4bb4ba0378040143f0b4e8e10edf284 [BSP] 7c7ca994818bf8c35d180855d88a50a9 : Windows Vista/7/8|VT.Unknown MBR Code Partition table: 0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 500 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader] 1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 1026048 | Size: 103286 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader] User = LL1 ... OK User = LL2 ... OK +++++ PhysicalDrive1: WDC WD20EZRX-00D8PB0 +++++ --- User --- [MBR] 842504e0d23e66b779c71fbcb8df599d [BSP] 47c941b82cc81c05de75b14e372045e2 : Windows XP|VT.Unknown MBR Code Partition table: 0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 1572864 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader] 1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 3221227520 | Size: 334862 MB [Error reading VBR! ([83] An attempt was made to move the file pointer before the beginning of the file. )] User != LL1 ... KO! --- LL1 --- [MBR] 842504e0d23e66b779c71fbcb8df599d [BSP] 47c941b82cc81c05de75b14e372045e2 : Windows XP|VT.Unknown MBR Code Partition table: 0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 1572864 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader] 1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 3221227520 | Size: 334862 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader] User != LL2 ... KO! --- LL2 --- [MBR] 842504e0d23e66b779c71fbcb8df599d [BSP] 47c941b82cc81c05de75b14e372045e2 : Windows XP|VT.Unknown MBR Code Partition table: 0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 1572864 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader] 1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 3221227520 | Size: 334862 MB[Invalid]
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Thank you very much. I ran FRST with fixlist and attached fixlog. I started Malwarebytes, selected those settings and started the scan. It has got stuck at Scan Startup Files (it has stayed at 3177 items scanned for over 30 minutes). 6 threats were identified, similar to my screenshot from the first post (I attached another screenshot). It is still running but it doesn't look like it will progress. My whole system has slowed down - browsers, programs and files take about 1-3 minutes to open but are then usable. Even though my system is very slow to respond, CPU usage stays at only around 10%. I didn't do any further steps (Adw, Microsoft tool) since the Malwarebytes hasn't completed. Fixlog.txt
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Hi, I ran a naughty .exe file (the file was naughty; not me - it was meant to be a dumbphone restoration tool for corrupt firmware). When I run Malwarebytes, it always stalls during the Threat Scan. It gets stuck on one file (maybe a different one each time (?)). The screenshot I included shows the 8-or-so 'hijack.autoconfigurl.prxysvrrst' entries that show up before it hangs. When it gets stuck, my whole system slows down until I force-stop Malwarebytes. The other symptom is occasional browser redirects and pop-ups. Please help. I really appreciate it. This forum helped me once before, years ago. FRST.txt Addition.txt I don't know where to find Threat Scan logs ('Reports' is empty - maybe due to the hang problem (?)). Thanks.