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Fred83

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  1. While I ran the mb_clean program, an alert box (command line box) popped up once briefly with a message something like location "I:\program " does not exist. I assume it was looking for the folder "I:\program files". Sometimes, even in Windows XP, script programs have trouble with long file names (longer than 8 characters) or file names that contain spaces. Maybe there is some indication in FRST_logs_Nov_27_2017.zip or in mb-clean-results.txt . Maybe this alert is related to the incomplete cleaning.
  2. Hello, Thanks for reading through the log files and for the suggestions.
  3. Here is the latest pair of log files. The MB... hangs with 0% CPU, so I put the two files in a zipped folder. Thanks for any suggestions. FRST_logs_Nov_27_2017.zip
  4. Thanks for the quick response. I ran that program, but the cleaning was not complete. That computer still has about 100% CPU usage at idle. I attach the output file from the procedure. mb-clean-results.txt
  5. Yes. The computer is not useful now, but it boots. I'm curious what my options are. Thanks,
  6. I am having trouble with and without MBAM 3.3.1 even with all available updates. I tried turning off the self-protection feature, and turning off protection for certain applications. I also tried completely uninstalling MBAM 3.3.1. Even after what appeared to be a successful uninstall, CPU usage remains near 100%. The computer involved runs Windows XP. I attach the MB-check results with MBAM 3.3.1, and the FRST output text files after uninstalling MBAM 3.3.1. The MB script program crashed each time, so I put them into a zip file. I would like to make a clean and thorough uninstall. Maybe these uploaded files will help with development. Thanks, mb-check-results_with_MBAM_3.3.1.zip FRST_results_without_MBAM_3.3.1.zip
  7. I installed Malwarebytes 3.3.1.2183 component package version: 1.0.236 update package version: 1.0.3179 I'm continuing my previous thread (Windows XP). The Malwarebytes 3.3.1 update solved a lot of problems (even problems that persisted after I completely uninstalled Malwarebytes). Most everything seems to work now and I no longer have the 100% CPU usage that existed after I uninstalled Malwarebytes. (New version solved this problem.) Thanks much. Internet browsers are still a problem. Mozilla-Firefox is unreliable with default. Google Chrome doesn't work with default. Neither crashes, but they pretend to start and then hang with just a tiny stub in the task manager with 0% CPU. I solved these problems for Firefox and Chrome by using the "Manage Protected Applications" settings to disable protection for Firefox, Chome, and Internet Explorer.
  8. Today, I reinstalled mb3-setup-consumer-3.2.2.2029 and allowed it to update thoroughly and caused it to install application updates. I rebooted a few times, then set it not to load at startup, and rebooted to the normal user. Thunderbird crashed and would not start. At this point, malwarebytes was installed, but not loaded. I uninstalled malwarebytes, and Thunderbird loaded again just fine.
  9. I updated to the latest Malwarebytes and turned on self-protection, turned on my SCSI scanners, ran the latest FRST (dated today), and then ran your mb-check. Thanks for your suggestions. mb-check-results.zip
  10. To clarify: I can use MS-Word 2003 and Adobe Reader XI with Malwarebytes running (self-protection off), if the SCSI scanners are not running. If I turn on the SCSI scanners and reboot, then I can only run MS-Word 2003 and Adobe Reader XI if I set Malwarebytes not to load at start.
  11. I still have this version of Malwarebytes. I turned on my two SCSI scanners and rebooted. The scanners and vuescan (www.hamrick.com) work fine. But, now Adobe Reader XI and MS-Word will no longer start even with the Malwarebytes self-protection module turned off (maybe due to loading drivers for the SCSI scanners). I regenerated new log files using FRST with the SCSI scanners loaded and Malwarebytes turned on (self-protection off). Thanks. Addition_SCSI_September_30_2017.txt FRST_SCSI_September_30_2017.txt
  12. As I wrote before, I could run Thunderbird and Firefox after I turned off the Malwarebytes self-protection module. Today, I updated to this version displayed in the figure. Then, I could run Thunderbird and Firefox even with the self-protection module turned on, but I could not run MS-Word 2003, Adobe Reader XI, Adobe Acrobat X Pro. After I turned off the self-protection module, now with the versions in the figure, I could run Thunderbird, Firefox, MS-Word 2003, Adobe Reader XI, Adobe Acrobat X Pro. SAS 9.3 ran fine throughout all versions. I also run Symantec Endpoint Protection 12.1.6 as indicated in this figure. FRST.txt Addition.txt
  13. Thanks. The recommendation worked. Thunderbird and Firefox work now that I turned off the self-protection feature.
  14. I updated successfully to the new Malwarebytes consumer 3.2.2.2029 (premium) on M$-Windows XP SP3 32-bit, but Firefox ESR 45.9.0 and Thunderbird 52.3.0 would each fail to start, presenting the window offering to submit a crash report (to Mozilla). Google Chrome 49.0.2623.112 and SAS 9.3 both started and ran fine. I tried turning off Malwarebytes protection features, one-by-one, even turning off protection specifically for Firefox. The only way I could restore functionality for Firefox and Thunderbird was to remove Malwarebytes 3.2.2.2029 and reinstall Malwarebytes 3.1.2.1733 (premium). I upgraded Malwarebytes to the latest version on a Windows 7 laptop. It works fine, but does not have Thunderbird. Thanks for any suggestions
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