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Bethyboo

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  1. Just an FYI this morning...when I attempt to update my Win. 10, I am still getting this message from Windows: There were problems installing some updates, but we'll try again later. Feature update to Windows 10, version 21H2 - Error 0xc19001e2
  2. I did a search and found my service tag number. How do I send you it privately?
  3. Hi. How do I send you a private message, and what is a Dell Service Tag number?
  4. Thank you! I followed all of your instructions and everything updated successfully, except the Windows update. This is the same thing that happens every single time I attempt to update it: I have had people attempt to fix this for years, and no one seems to be able to do so. I continue to try, but this what I always get.
  5. Hi. I just noticed that the scan had finished and it stated that no problems were found, and for me to click "finish" which I did. Last time I looked at it going this morning, there were more than 500...weird. I clicked on the finish spot, and now see no evidence of the scan having even been performed. Is this standard operative procedure? Thank you!
  6. Thank you! I don't mean to be putting the cart before the horse (as it were)...just find this all fascinating, in my humble ignorance.
  7. Good Morning. Just sending you an update, and letting you know I am still here :o) So far, it looks like the scan is about 2/3rds of the way through. This is amazing. 370 infected files??? I'm just floored and can't wait to get rid of them and all the dirty files found. Thank you so much for your help!
  8. Good Morning. The scan is almost 1/4 of the way done. As of this moment, it states that it has found ***145*** infected files! Will it be quarantining (is that even a word?) them so they can be noted and then deleted? This scan is very slow. Normally with my Mwbts. Premium full scan, it takes a little over 1 hr. I thought maybe it was going slower due to the laptop going to sleep when I'm not on it, so I switched it to sleep off...but I don't think it's made any difference. Is this normal? Also, since I can't use CCleaner anymore, is there another type of freeware that will erase downloads, all internet search, sneaky cookies which come aboard even though I purposely don't use those apps (Edge, IE, etc.)? Also, is there a way to uninstall/delete IE from my laptop completely? I have wanted to do so for decades, but have always been told that if I do, I can screw up my computer because it is somehow entwined into the workings...since it is being dropped by Microsoft, shouldn't I delete it? Thank you for all of your patient help! ~Bethyboo
  9. Good Morning. I'm running the scan now. Should I have closed my email, the Microsoft page and this page (all I have on) before starting the scan?
  10. Please delete the other 2 files I attached, if you don't need them. They were saved to my desktop, so I just figured I'd add them as well. Thank you! Addition.txt FRST.txt MWB.txt AdwCleaner[C2291].txt
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