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Mjett15

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Everything posted by Mjett15

  1. I can't get into Activation in settings to enter my windows 10 pro product key to upgrade from home, and it is still doing the thing Mentioned in my last reply.
  2. Also, just started doing it after the scans, when I right click on the desktop and click new (was trying to create a folder to store the scan reports in) it freezez for a second and then says "explorer.exe - Application Error. The instruction at 0x00007FFC4E0058A6 referenced memory at 0x0000000000000000. The memory could not be read. Click OK to terminate the program."
  3. Thank you for your help on this matter. Before I reinstalled the OS my grandma had TeamViewer already installed as well as LogMeIn and various other remote access software. She said someone would close out windows randomly and whatnot when she would try to use the computer and she even got a piece of paper taped over the webcam because she said the guy was trying to access her camera. I think I ran the scans correctly. I wasn't surprised that the Malwarebytes scan found 305 threats, I just could never wipe any out before. Thanks again
  4. My grandma had a guy work on her laptop remotely and since then has had countless remote sessions. Odd files and folders saved in various places and users being added, deleted, enabled/disabled including the build in administrator etc. I completely (or at least I thought it was completely) wiped the os from the disk and installed Windows 10 Home from my own recovery flash drive. Once installation finished I looked around and still found bookmarks (although no account was signed in to the browser to sync bookmarks from) most being to sites supposedly HP help sites as well as yahoo search and whatnot. Also, there are still external IP addresses creating/enumerating/etc new and existing users (mind you, the only user that should be on it is the one I created for my grandma using a newly created Microsoft Account at the "clean" install I did). Somehow, the computer is linked to a workgroup and domain which also has external IP addresses involved. Even though her account should be the administrator user it's permissions have been revoked for most of the system/administrator settings and files and folders. I have run Rkill, and RogueKiller for 64bit is running now, so far, but I have yet to see if they've done any good.
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