
PipCranbrook
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Problem after latest update
PipCranbrook replied to PipCranbrook's topic in Malwarebytes for Windows Support Forum
Many thanks @dcollins, that has worked for me. You may as well close this thread now. -
Problem after latest update
PipCranbrook replied to PipCranbrook's topic in Malwarebytes for Windows Support Forum
Yes tried that. Tried the chat thingy but nobody available to talk with. Was locked out of my account so couldn't log in to "Find my premium license key". However, after lots faffing about with passwords and email addresses I realised I was trying to log in to my account with the wrong email. Doh. Problem solved. However one problem does still persist. One that happens every time there is an update for this program - namely that you seem to lose the option of scanning from the context menu. I've moaned about this before but it is still present. The only way I know of correcting this bug is doing a clean install. Is there another way to reclaim the function of the context menu?? -
PipCranbrook started following Right Click Scan Turned Off, Problem after latest update and Right Click Scan Turned Off
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Problem after latest update
PipCranbrook replied to PipCranbrook's topic in Malwarebytes for Windows Support Forum
None of the above helps ? -
Hi all, I have a premium account and just installed the update to Malwarebytes but it hasn't (and I haven't) saved my licence details so now I'm stuck with the free version. Following instructions here I find I am now locked out of my account :/. How can I retrieve my licence key??
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Malwarebytes not updating
PipCranbrook replied to shadows19201's topic in Malwarebytes for Windows Support Forum
Also having this issue. 3.5.1 -
ANSWERED Right Click Scan Turned Off
PipCranbrook replied to PipCranbrook's topic in Malwarebytes for Windows Support Forum
@Firefox Ok that worked for me too but my question is why do I have to go through this process every time there's an update to the program? This isn't the first time this has happened. mb-clean-results.txt -
ANSWERED Right Click Scan Turned Off
PipCranbrook replied to PipCranbrook's topic in Malwarebytes for Windows Support Forum
Hello @vbarytskyy Here's the logs requested... Thanks. mb-check-results.zip reg_key.txt -
ANSWERED Right Click Scan Turned Off
PipCranbrook replied to PipCranbrook's topic in Malwarebytes for Windows Support Forum
Thanks for the suggestion but it doesn't work for me. After reboot there is still no Malwarebytes presence in the context menu.