PipCranbrook

Many thanks @dcollins, that has worked for me. You may as well close this thread now.

Yes tried that. Tried the chat thingy but nobody available to talk with. Was locked out of my account so couldn't log in to "Find my premium license key". However, after lots faffing about with passwords and email addresses I realised I was trying to log in to my account with the wrong email. Doh. Problem solved. However one problem does still persist. One that happens every time there is an update for this program - namely that you seem to lose the option of scanning from the context menu. I've moaned about this before but it is still present. The only way I know of correcting this bug is doing a clean install. Is there another way to reclaim the function of the context menu??

None of the above helps ?

Hi all, I have a premium account and just installed the update to Malwarebytes but it hasn't (and I haven't) saved my licence details so now I'm stuck with the free version. Following instructions here I find I am now locked out of my account :/. How can I retrieve my licence key??

Also having this issue. 3.5.1

@Firefox Ok that worked for me too but my question is why do I have to go through this process every time there's an update to the program? This isn't the first time this has happened. mb-clean-results.txt

Hello @vbarytskyy Here's the logs requested... Thanks. mb-check-results.zip reg_key.txt

Thanks for the suggestion but it doesn't work for me. After reboot there is still no Malwarebytes presence in the context menu.

That off/on fix doesn't work for me. I get this issue whenever there's a version update to Malwarebytes. Any other suggestions on a fix?