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Nosync

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  1. I may do that. I'm currently working with support to verify THEY see 3 licenses in their records. Right now, I've gotten a response that they see 2. Could be any reason at the moment support only responded with 2, so I've sent back a request and will see what they say. But thanks Advanced Setup, I may have to do that.
  2. Hmmm....I follow the above instructions and it only shows one license- when I have three. I assume if I have that many the site should show them all?
  3. Thanks a bunch nikhils. I have talked at length to a different Cleverbridge support person and part of this is unraveling. He sent me copies of three accounts. Two are lifetime, and one is for 3 PC's. At this point I'm trying to insure we don't have two computers able to use one of the lifetimes. Have to get information back on that from the person who has that computer. I think he got zapped with the OBOM (orange box of mischief) too. He got it up and running last night but I have to verify the key he used. Six years ago, looks like two lifetimes were purchased. I had forgotten about it until the orange box of mischief threw things into never-never land. So, finally getting a Cleverbridge support person on the phone to dig gives some explanation as to why all the info I had on the account was old, from 2011. But does not explain why that seems to be the ONLY account info coming up. However, I am befuddled why Malwarebytes Support seems to only be looking at the liftetime license. Because the one I was using that got zapped was the PC-3 license. That lifetime hasn't been used, updated, anything since probably two years ago. So I could send a key but it would be which one? I think the problem lies with not getting complete account information and if MWB Support can't see all the accounts. Because both Cleverbridge and MWB were responding to only the one license- when there are apparently three.
  4. 1. This may sound trivial to you all but it's become a huge headache. Does the Lifetime or Never expires version of MWB allow more than one computer? Because that has been my impression for some time. 2. I had been innocently moving along when I got that orange flag of mischief and clicked update- only to be rewarded with the MWB Free version and no way to activate my license. 3. Working with support I have, for now, MWB Premium but my account says things like Lifetime, etc. 4. The MWB I had before old orange took it away was not lifetime. I needed to have more than one computer on it. 5. No matter what I do, I can't seem to get this resolved. And if I'm paying for a service, which I have been for some time, I want that service. Getting the Lifetime on there might be one fix, but it's not the account I'm supposed to have. 6. And I have called Cleverbridge So, either there has been a change to the lifetime/never expires limitations, or my account is reverting back to a very old one I had six years ago and counting, with another product in between. Thanks for any help
  5. I should clarify. I went back to MWB, but I BOUGHT the MWB premium. I could not have put 3 computers on the lifetime, I do believe.
  6. This sounds like what happened to me. I submitted a ticket 2060430 and the response I got was, apparently, a new ID and Key and to upgrade. Didn't really address the problem. Meanwhile, another issue seems to have reared up and involves, I think, the fact that in 2011 I got MWB and seems that's lifetime. Since then, I have used Bitdefender and then probably more than a year ago, I went back to MWB Premium. It had been working fine and I had two other computers on it, which you can't do with a lifetime, as I understand. My account information is all dated also, from 2011. I called Cleverbridge as I thought this should be changed. What they did was send me a link to a download and my old ID/KEY. And my account information is still the old stuff. So you can see where this gets confusing. One of the other computers was successfully, I think, put back to Premium using the new key from 2060430. I'll probably hear more tomorrow, it's the son's at college. But on my computer, at first, with the download, used the new key and it went to Premium but said "Lifetime." What?..... I enabled the protections, started a scan, and it immediately came up with the orange warning box of not fully protected. I went back, turned on the offs again, but the web protection now stayed in the state of "Starting..." with the orange box of warning. Subsequent uninstalls and reloads would not cure it and now, it won't allow me to activate the license at all, no matter what key. I believe there are two issues here: What caused a simple update to make the system go to "free?" And why, when I've been paying for a Premium subscription, for over a year, does the system only show old information and seems to want to keep me in the status? I submitted another ticket 2063649. I hope this time I don't get a response like the last one because it wasn't addressing the problem. But yeah, this all began with a simple update.... or so we thought.
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