David1234

Am I to assume this can't be resolved?

Hi @djacobson, PM'd you the logs. Thanks for the response!

I have downloaded the deployment tool and begun to roll out the client to the machines on our network. So far, it only appears to have taken on about half of the machines. They are reporting back and scans are being completed as per the policy and the legacy Anti- Malware and Anti-Exploit tools have been uninstalled. However on the other half, the machines are not talking back to the cloud console. On the client machines, I can see that the EP icon is there in the tray, and I can see that it has been installed via the deployment tool, but I have no record of it in the console. Furthermore, on the client machines, both the Endpoint Protection and the Anti-Malware products are installed and the clients still appear online on our legacy Management Console server. Machines have been restarted and, in some cases, I pushed out the client install a few days ago and it is still not appearing

Have begun roll out of EP and IR to our ~150 machines to varying degrees of success. Issue we are having is none of our Mac endpoints are reporting to the Cloud Console. All I see is the attached error. I currently have 5 Macs registered but the plan is to roll that out to our 20+ machines. All of the Macs are in their own group with their own policy that has IR turned on and EP turned off. On the client side I have tried turning the Firewall on and off on. I also understand from doing some research that the logs that might tell me what is wrong are located here /Library/Application Support/Malwarebytes/NebulaAgent/Logs Such a folder does not exist. On the client machine there is only "Malwarebytes Endpoint Agent" folder located within "Malwarebytes" folder. This folder does contain a Logs folder however.