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Chuck1

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  1. Currently I've temporarily installed MBAM 2.2.1.1043 and MB Anti-Exploit 1.12.1.37 along with Avast free Antivirus. I've added MBAM and Anti-Exploit exclusions (exe and sys files) to the Avast exclusion settings to help avoid conflicts. No problems or errors at all so far. When I try installing MBAM 3.3.1.2183 or MBAM 3.4.4.2398-1.0.322 I get the usual error I've been seeing recently. The MBAM service (mbamservice.exe) runs in the background with no errors. I can stop (kill) the MBAM 3 service using process explorer so I assume that means it installs without self protection being activated by default. I wonder if there is another way to activate the self-protection module after installation of MBAM 3 without using the main program GUI. Chuck
  2. I also ran a memory test using a boot disk of Memtest86 to check for memory errors. I ran it for two passes of the various full tests and no errors were listed. Chuck
  3. No Joy. Got the small error window "Malwarebytes has encountered a problem and needs to close..." Information on error showed AppName: mbam.exe AppVer: 3.0.0.1395 ModName: qt5core.dll ModVer: 5.6.3.0 Offset: 001aa816 Further error details show: Exception Information Code 0xc0000005 Flags: 0x00000000 Then it lists details of 54 modules mbam.exe, ntdll.dll, kernel32.dll, QT5Quick.dll, USER32.dll, GDI32.dll, Qt5Gui.dll, ole32.dll.....
  4. Yes, I was thinking the same thing. I should now try the newest version. I think it's a long shot but I'll let you know how it goes. I'll have to upgrade from the earlier MBAM 2.2.1.1043 version which seems to run fine on my system. The MBAM 3.3 version also worked until very recently when the error that we're working on suddenly appeared.
  5. Exile 360, I've mailed you the process monitor zip file created while trying to launch MBAM 3 (latest beta) and getting the usual error. Thanks. Chuck
  6. Today I re-installed Malwarebytes version 2.2.1.1043 and it appears to be running fine using my current license in premium mode. The main program GUI appeared with no problems and it then updated the database. The system tray icon is also running. I ran a threat scan and no malware was found.
  7. I'm not able to run a scan using the regular Malwarebytes 3 program since I get the error when I try to launch it. I can't bring up the main GUI of Malwarebytes 3. I get the same error when I try to load the system tray (mbamtray.exe). Do you think it's worth collecting a process monitor log while trying to launch the Malwarebytes 3 program and then getting the error? Chuck
  8. Exile360, I disagree. I don't think there is any significant problem with the C: drive. I manually stopped the MBAR scan because I wanted to see if it found malware after 1 hr 42 min scan time. It reported no malware was found. It was not stalled or hung up. It was still scanning. I pretty regularly run scandisk on the C drive with the repair option, probably around twice a week, and it doesn't indicate any errors or repairs made when it's finished. I've also run many scans recently when the MB3 GUI was working on this system and it never found a problem even after a full scan. I hope we can eventually get MB3 working again on my system. I do appreciate your help as part of the team helping me with this problem. Chuck
  9. Ok. I checked the add/remove programs list with windows updates also showing and KB4074852 was not in the list. I uninstalled it a few days ago and disabled automatic windows updates to keep it from downloading/re-installing. I downloaded and ran your batch file anyway and it also reported that KB4074852 was not present. I also downloaded Malwarebytes Anti-Rootkit Beta v 1.10.3.1001 from your link and updated its database. I ran a scan for 1 hr 42 min. It didn't complete because I stopped it after that time and it then showed "no malware found". I'll rerun it and let it run to completion later today. Here's what the mbar log showed: Malwarebytes Anti-Rootkit BETA 1.10.3.1001 www.malwarebytes.org Database version: main: v2018.03.01.04 rootkit: v2018.02.28.05 Windows XP Service Pack 3 x86 NTFS Internet Explorer 8.0.6001.18702 (my name) :: (computer name) [administrator] 3/1/2018 5:58:45 AM mbar-log-2018-03-01 (05-58-45).txt Scan type: Quick scan Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken Scan options disabled: Objects scanned: 50505 Time elapsed: 1 hour(s), 42 minute(s), 13 second(s) [aborted] Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) Physical Sectors Detected: 0 (No malicious items detected) (end)
  10. My Malwarebytes support specialist Julia recommended a registry permissions utility to fix and reset permissions errors in the windows xp registry. I did that and it fixed the installation problem to the point where I was able to install the latest beta version while in safe mode. The installation completed successfully with no code 5 error this time. I then closed the successful installation window (clicked "ok" at the end of the successful installation) and waited for the tray and main program GUI to load. Instead the usual error window popped up with the usual error details. The Modver and Offset details are a little different this time but it still involves qt5core.dll AppName: mbamtray.exe AppVer: 3.0.0.1395 ModName: qt5core.dll ModVer: 5.6.3.0 Offset: 001aa816 I then closed the error window and opened the malwarebytes program folder and tried running three of the executables in the folder. They all gave the same errors which are the same one I've been seeing all along: AppName: mbamtray.exe AppVer: 3.0.0.1395 ModName: qt5core.dll ModVer: 5.6.3.0 Offset: 001aa816 AppName: mbam.exe AppVer: 3.0.0.1395 ModName: qt5core.dll ModVer: 5.6.3.0 Offset: 001aa816 AppName: malwarebytes_assistant.exe AppVer: 3.0.0.1395 ModName: qt5core.dll ModVer: 5.6.3.0 Offset: 001aa816 Chuck
  11. I tried reinstalling and running MB3 in safe mode. The normal (not beta) release installed fine and completed installation successfully. When it tried to load the main GUI or the system tray, still in safe mode, it gave the usual error. I also get the same error if I try to launch the program manually: Malwarebytes has encountered a problem and needs to close. We are sorry for the inconvenience. Error signature: AppName: mbam.exe AppVer: 3.0.0.1284 ModName: qt5core.dll ModVer: 5.6.2.0 Offset: 001aa3b6 I then tried installing the latest beta in safe mode and the installation got very close to the end and an error appeared indicating it could not add a certain key to the windows registry. I think the error number was 5. I then clicked the "retry" button but got the same error. I then clicked the "abort" button and reversed the installation. Chuck
  12. Thanks for looking into this problem, Devin. Do you have a solution to executing the procdump batch file that I described earlier? Chuck
  13. Ok, thanks. I did use windows explorer to open and view the c:\windows\system32\drivers folder but I did not see those two files. I also had the folder view set to see hidden system files. I'm running the 32 bit version of windows xp so maybe those two files are not supposed to be installed but I would think that some sort of web protection file (like mwac.sys) should be installed but I don't see it using windows explorer. I downloaded and ran the Autoruns program from your link and went to the drivers tab after it was finished. I do not see those two files listed at all. I see 3 files listed from publisher Malwarebytes and they are all in white, not yellow. The three files in white are: mbamchameleon, MBAMProtection, and MBAMSwissArmy. There are a number of yellow ones (file not found) but they are not part of the malwarebytes program. Chuck
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