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Winterborn

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  1. @DJacobsen I've gone through all of the installation exactly as documented here: https://support.malwarebytes.com/docs/DOC-1043. I've got a backup of database etc We're not able to confirm or reenter license update any clients after upgrade and I cannot get it to recognize our license id/key. I'd removed the license earlier as posted above (mistake?) to try and re-enter etc. Won't take it. I get the same error. I've been watching traffic monitor on our firewall in regards to this, and no blocked issues at all. https://data.service.malwarebytes.org Port 443 outbound, Rule set on firewall of server. Get a 404 not found error. But not blocked. https://data-cdn.mbamupdates.com Port 443 outbound, Rule set to firewall of server. Get a 403, forbidden, so it's getting to you but not showing me anything. So all good there. https://keystone.mwbsys.com Port 443 outbound, Rule set on firewall of server Internet explorer comes up with "OK" and that's it. All of the above added to IE as well, Added as trusted sites. Confirmed that IE Enhanced Security is turned off. Help! Is there a way to direct contact me through the boards? Need to get on the phone if possible ASAP. I love you're guys product and this is basically a licensing issue at this point. We're about to start up another year of support with you folks, I don't say this as any kind of threat, I love your product! I say it as there is an increased urgency on this from our side to get it resolved so we can update and move forward. I've looked at our original buying email but it has no support phone numbers.
  2. I'm having the exact same trouble. I was on version 1.5.xx and upgraded to 1.8.0.3443, and now have the same error that user "Wcutler" posed on March 27. I've rebooted the server, stopped/started service. Tried removing license and re-input license and key, no joy. I can see my clients in the console and did a full scan of IP ranges, but because I'm "unlicensed" I'm not able to actually manage them. I've double checked our license from the purchase. All good there. Help please!
  3. Sorry to hear that. I have the stuff for 1.7 but like I said am on 1.5, so.... Database backup is completed as well. Really like to get the newest management console before upgrading.
  4. Having found these instructions: https://support.malwarebytes.com/docs/DOC-1043 Which are pretty darn good, I've done a backup of our database and etc. Only problem is where I get the latest version at. I did contact cleverbridge support and was emailed all of our purchase information. Awesome... click the link next to reference and it took me to where I could download version 1.7 of the management console. From September 12 2016. I'd really like to upgrade to the latest version of management console as we're on 1.5.0.2701 and clients on 1.75.0.1300. I'm pretty sure I need to do upgrade packages as well for the clients. Step 3. " Download the latest version of Malwarebytes Endpoint Security from your confirmation e-mail." Is the issue. Help please!
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