@DJacobsen I've gone through all of the installation exactly as documented here: https://support.malwarebytes.com/docs/DOC-1043. I've got a backup of database etc
We're not able to confirm or reenter license update any clients after upgrade and I cannot get it to recognize our license id/key. I'd removed the license earlier as posted above (mistake?) to try and re-enter etc. Won't take it. I get the same error. I've been watching traffic monitor on our firewall in regards to this, and no blocked issues at all.
https://data.service.malwarebytes.org
Port 443 outbound, Rule set on firewall of server. Get a 404 not found error. But not blocked. https://data-cdn.mbamupdates.com
Port 443 outbound, Rule set to firewall of server. Get a 403, forbidden, so it's getting to you but not showing me anything. So all good there. https://keystone.mwbsys.com
Port 443 outbound, Rule set on firewall of server Internet explorer comes up with "OK" and that's it.
All of the above added to IE as well, Added as trusted sites. Confirmed that IE Enhanced Security is turned off.
Help!
Is there a way to direct contact me through the boards? Need to get on the phone if possible ASAP. I love you're guys product and this is basically a licensing issue at this point. We're about to start up another year of support with you folks, I don't say this as any kind of threat, I love your product! I say it as there is an increased urgency on this from our side to get it resolved so we can update and move forward.
I've looked at our original buying email but it has no support phone numbers.