I have a windows 10 home computer which is currently running Symantec endpoint protection and Malwarebytes premium. This is a spare home computer which is mostly used for my daughter's school work. When I run malwarebytes, it does a scan, but it won't update at all and it wouldn't run in safe mode. As of this morning, the browsers will not open at all (firefox and microsoft edge). I think the computer acquired an infection when my daughter was on the internet or playing a computer game, and that was more than a month ago. Since then the computer has been online intermittently, so I'm not sure how far the infection has spread. I don't have anything important on this computer and I'm totally willing to re-install windows 10, but I wanted to post on here to make sure that it can be done in such a way that the infection doesn't stay with the re-installed operating system. Please advise. Malwarebytes did quarantine a few infections, but it still won't update and the real-time protection for premium also isn't working at all. Thank you