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Lisa23

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Everything posted by Lisa23

  1. Hi Aura, I'm sorry for the delay, thank you for your help. The computer is running great now! I don't know how it went so long without being shut down, when I was using it I would shut it down but my daughter was probably only putting it on sleep. I'm glad it was something simple. Anyway now the reinstalled malwarebytes is working and updating and the computer is also updated and back to normal. Thanks again!
  2. Hi Aura, Here is the text file from the mb-clean tool. The freshly installed MB program is now working, it's up to date and the real-time protection is on. I scanned again, and it quarantined the same PUPs (mind spark game or something). Also, after running mb-clean my browser opens and I can access the internet. Previously, I would double click on firefox, edge or chrome and it would do nothing for 20 minutes and then open a completely blank window with no navigation buttons on it. Was that related to the problems with MB not running properly? Thanks for your help :-) Lisa mb-clean-results.txt
  3. Hi Aura, Thank you for your reply! Attached are the Farber scan results and a Malwarebytes scan report from 8-5-17 when it managed to quarantine a few things. Lisa FRST.txt Addition.txt 8-5-17 MB files quarantined.txt
  4. I have a windows 10 home computer which is currently running Symantec endpoint protection and Malwarebytes premium. This is a spare home computer which is mostly used for my daughter's school work. When I run malwarebytes, it does a scan, but it won't update at all and it wouldn't run in safe mode. As of this morning, the browsers will not open at all (firefox and microsoft edge). I think the computer acquired an infection when my daughter was on the internet or playing a computer game, and that was more than a month ago. Since then the computer has been online intermittently, so I'm not sure how far the infection has spread. I don't have anything important on this computer and I'm totally willing to re-install windows 10, but I wanted to post on here to make sure that it can be done in such a way that the infection doesn't stay with the re-installed operating system. Please advise. Malwarebytes did quarantine a few infections, but it still won't update and the real-time protection for premium also isn't working at all. Thank you
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