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gabrielle4852

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Posts posted by gabrielle4852

  1. Hi, no longer need help I did the instructions but it turns out it was the wrong driver you recommended  for my card. So it just became a blue screen mess, my dad looked at my machine in safe mode, and tried to fix it for a few hours himself, (he's built pcs, and is a engineer but didn't have time to fix my machine which is why I came here, so having tried nearly everything, system restore failed, so I said to just remove everything and reinstall Windows, and start all over, it's not that bad since I have all my files and things backed up. 

  2. I run windows 7 so not sure about the windows 10 compatible thing (just want to check), and I did update my drivers before few months ago and it didn't fix the issue itself. This is what I use to update my drivers I haven't done it for a while so I will do this after your next reply if needed.

    Screenshot_5.png

  3. Hi everyone, I ignored my bluescreen for a while since it only did it on start up or shut down occationally and I mean every 4-5months or so for a few days now it finally decided to do it when I was just browsing online I know what the error is but no idea how to fix it here is the blue screen logs from today please help! I also included some information on when I've had blue screens.

     

    HELP! :o

     

    WER-63211-0.sysdata.zip

    082017-20826-01.dmp

    Screenshot_1.png

  4. Hiya, :)

    I was just going to leave it but after a few months it has gotten more annoying, everytime I play a game on my computer when I close the game my automatic updates for windows deactivates. [Opens with the pop up suggestion of turning automatic updates on which I always do]  Its more of an annoyance than everything else. Any help is appreciated.

     

    Thanks

  5. Hi everyone, 

    i just wanted to show my appreciation of a member of your team/forums. :) 

    I love my gaming pc, (still getting upgrades as we speak :D ) I'm quite odd I freak out when things tend to return or persist, so I decided to try out these forums rather than leaving the issue while my computer is glaring at me to help it (haha). Anyway, Aura thank you for making things easy to understand, some others I've run into on other helpful sites can be sightly confusing so I wasn't expecting much here based on other experiences. However, I'm now confident that this site can help me if I ever run into any malware/issues. :) 

     

    Thank you so much for your help, it made me calmer and resassured me that these simple issues can be solved with some good people. 

     

    Thanks all - Gabbie. :D 

  6. Hi Aura,

    Thanks for the fast reply, I did remove it today already so I have done a scan as you asked with malwarebytes, it usually comes back every so often which is the main issue. Here is my malwarebytes scan in a text file as well as an image explained below.

    I did get rid of two other PUPS today with adw cleaner, which was genius and legacy. notes from that clean up are below I also know that "Legacy" is also an issue of returning in the image pasted below is my scan AFTER removal and reboot with adw cleaner. I did a google search and a lot of others have had trouble removing it from their machine so any help is appreciated.

    Adw cleaner notes 1st scan: [Genius has been removed however Legacy returned]

    # AdwCleaner 7.0.1.0 - Logfile created on Thu Aug 10 10:27:06 2017
    # Updated on 2017/05/08 by Malwarebytes
    # Database: 08-09-2017.2
    # Running on Windows 7 Home Premium (X64)
    # Mode: scan
    # Support: https://www.malwarebytes.com/support

    ***** [ Services ] *****

    No malicious services found.

    ***** [ Folders ] *****

    No malicious folders found.

    ***** [ Files ] *****

    PUP.Optional.Legacy, C:\Users\Gabbie\Downloads\SysInfo.exe


    ***** [ DLL ] *****

    No malicious DLLs found.

    ***** [ WMI ] *****

    No malicious WMI found.

    ***** [ Shortcuts ] *****

    No malicious shortcuts found.

    ***** [ Tasks ] *****

    No malicious tasks found.

    ***** [ Registry ] *****

    PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\Interface\{CC8A7CCD-5D3D-4DE1-A658-63315C4CBCC4}
    PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Classes\TypeLib\{764C8270-3798-46F1-8ECE-23F531AF8CEE}
    PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\###MegaShellExtPending
    PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\###MegaShellExtSynced
    PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\###MegaShellExtSyncing
    PUP.Optional.ShopGenius, [Key] - HKU\S-1-5-21-3539036817-288480619-4249072309-1003\Software\Genius
    PUP.Optional.ShopGenius, [Key] - HKCU\Software\Genius


    ***** [ Firefox (and derivatives) ] *****

    No malicious Firefox entries.

    ***** [ Chromium (and derivatives) ] *****

    No malicious Chromium entries.

    *************************

    C:/AdwCleaner/AdwCleaner[C0].txt - [1313 B] - [2017/2/27 12:20:28]
    C:/AdwCleaner/AdwCleaner[S0].txt - [1534 B] - [2017/2/27 12:20:7]

    Thanks! Sorry this is long and I added to it with the other PUP legacy. :o

     

    Gabbie

     

    Screenshot_1.png

    Malwarebytes text file scan.txt

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