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jackiec

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About jackiec

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  1. Hi @lmod and @magnet0, Our developers are doing their best to provide a solution for the known BSOD/GSODs. Currently, the suggested action is to stay with MB 3.4.5 until MB 3.5 is released. Thanks for the help with our Beta build!
  2. No worries, thanks @Soozy! I have reported your finding to the team.
  3. Thanks for reporting this issue @Soozy. If you have a core dump in this location c:\windows\memory.dmp, can you please compress this file with 7zip and provide the download link with wetransfer.com? Would be greatly appreciated and helpful for our development team.
  4. I am currently transferring your dump files to the development team. Thanks!
  5. Hi, please check your message inbox, I sent my email address to you about 50 minutes ago. Let me know if you did not receive it, I can send it again. Thanks @lmod.
  6. @lmod Sounds good. Appreciate your time and effort.
  7. Hi @lmod, Thanks for reporting your issue. Based off your mbst-grab-results logs, I saw a memory.dmp being logged in the FRST logs. Can you please check again to see if there are any core dumps in your C:\Windows\ and for minidumps in your C:\Windows\Minidump\? They will be crucial in assisting our developers for creating a fix. If found, please compress the dump file using 7zip and upload it to www.wetransfer.com send me a direct message with the URL. Thanks.
  8. Hi @Daleos: I will need some additional information to be able to assess your situation. Please answer and perform these steps below: Provide a brief description of the issue How did you encountered the issue and any steps to reproduce it Do you get the same result more than once if you follow the same steps? Y/N Any screenshot(s) of error messages(s) or other incorrect behavior Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions In addition, please provide the log file created by our arwlogs tool. arwlogs.exe is an information gathering tool that neither installs nor does it make system/registry hive changes. Download the trusted, Malwarebytes authored arwlogs.exe utility/tool and save only to a system Administrator's desktop of the system in question. Single right-click the arwlogs.exe icon and select Run as administrator from the Windows context menu. If a Windows User Account Control (UAC) alert/prompt for arwlogs.exe appears, select the "Yes" button to continue. If a Windows SmartScreen warning alert/prompt for arwlogs.exe appears, select "More info" then select the "Run anyway" button to continue. A Command window will appear and its contents may be mostly ignored. When "Press any key to continue . . . " appears at the bottom of the Command window, type any Enter key to close the window. A zipped archive (yyyy-mm-dd-{COMPUTERNAME}.zip) should have been generated to the system Administrator's desktop. Attach the above-zipped archive to your next reply in this topic. Delete arwlogs.exe from the Administrator desktop.
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