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Posts posted by jeebus

  1. 8 hours ago, Porthos said:


    If you are using the default scheduled scan settings, it could have been. The default setting is 2 am and if the computer is not on it will do the scan at the next start up.

    To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

    NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.


    • Download the Malwarebytes Support Tool
    • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
    • In the User Account Control pop-up window, click Yes to continue the installation
    • Run the MBST Support Tool
    • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
    • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
    • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply


    Thanks.  I posted my issue (above) this morning, and have not been back on any of my computers until now (10 hours later).  But this time I'm on my Desktop computer (the problem earlier was on the laptop) and once the desktop computer was started up, a pop up window appeared saying "Malwarebytes Premium. Update Available. A new and improved version of Malwarebytes is now available. Your computer might restart during this update." And then I was given the option to install or close. So, I'm going to assume the update is the cause of my laptop grinding to a halt. This morning when I turned on the laptop, 508 MBs of memory was immediately being used by Malwarebytes, with no update notification. By comparison, this evening when I started up the desktop, only 10 MBs of memory was being used by Malwarebytes, and I got notification of the available update.  Two computers, two different results.

  2. I started my laptop and it was responding extremely slowly for about 10 minutes.  The task manager indicated 508 MB of memory being used by malwarebytes.  It was not in the process of scanning.  Was it downloading a new version? I have no idea. I recall a few years ago when there was a runaway issue.  I don't know if that's what was happening today, but I needed quick access to the computer and I wasn't getting it.  So, I uninstalled Malwarebytes and immediately resolved the problem.  Can anyone enlighten me on the issue? Is this a known problem? Any advice going forward?  thanks

  3. 8 hours ago, Walo said:

    @jeebusSounds like same problem I had. See this page at top.I had an older version, quirky in that I'd click to install upgrades and they evidently did not upgrade. I forced the upgrade using instructions @dcollins sent to me earlier today. I thought it strange that this notice started popping up just after this latest issue. 


    Walo, thanks for the reply.  today i noticed when i opened MB, in the control panel it said "version update available."  in previous days it did not say that... it was only the pop up message that was saying "version update available."  so i downloaded the latest version from the control panel and hopefully i will no longer get the pop up.


  4. when the meltdown happened i uninstalled and then reinstalled MB Premium.  everything has worked fine, BUT  a few times a day i'm getting a pop-up banner saying "Version Update Available. A new and improved version of malwarebytes is available. get the new version free of charge. download and install."   how do i stop this pop from happening?  my system is fully updated, and i'm under the impression the pop up is in regard to the free version.

  5. 7 minutes ago, topcat7736 said:


    My Kaspersky Total Security normally shows around 51 MB active in the task manager but it is a 164 MB program during installation. Plus, it is going to use more storage for its data files. It's possible that MB is like an old style program where it allocates all the memory at one time instead of "growing" as it runs. Since it's now both an anti virus and anti malware program it will be using more memory than it did when only an anti malware program.


    to your point... from a different thread in March 2017:

    "I thought I should add some info here to try to clear things up as best I can with regards to our RAM usage and other performance metrics. First off, Malwarebytes has several modules that protect against various threats and attack vectors (4 currently; 5 if you count self-protection) so that has something to do with it. Also, we've discovered that keeping as much of our database loaded into memory as possible actually results in better overall system performance, not worse. The reason for this is simply because many AVs/other anti-malware products, in order to seem like they are using less resources/RAM etc. will actually not load much of their database(s) into memory until a new file is downloaded/executed etc. This results in often serious lag when attempting to run a new process in memory (even clean processes) as they end up having to scan the item/load those databases anyway. We avoid eating up so much CPU by keeping our databases in memory so that analysis and detection (if something is a threat) are almost instantaneous."


  6. 2 minutes ago, topcat7736 said:


    My Windows 10/64-bit shows 4MB in the Malwarebytes Tray Application and 188.1MB in the Malwarebytes Service. This is about normal for the program.


    same here for the tray app.  but malwarebytes service is usually around 240 MB on my computer.   by comparison, Norton uses up about 15 MB normally.  

    that's why i was asking beldin_13 how much memory was being used on his system.  quite honestly, i had never bothered to notice how much memory MB typically uses until yesterday's meltdown.  i was hoping on the off chance he may not actually have a problem, so far as memory usage goes.

  7. 6 minutes ago, Porthos said:

    Do that and if there are any issues reactivating please post a new topic.:)

    i did not use the "clean-uninstall" tool (because i didnt know about it).  i simply uninstalled and then reinstalled MB.  everything has worked fine since.  should i leave well enough alone?

  8. 4 hours ago, nikhils said:

    Glad to know it worked but still a little strange you saw the problem.

    Let us know if you see the issue again.

    thanks.  i had recently (a week ago, maybe?) received a prompt to update to the latest version of MB.  perhaps that caused an issue.  i remember seeing MB do a full scan once the update loaded. since then i havent given it any thought until today when i realized MB wasn't appearing in the taskbar.  so i went to the desktop, and clicked on it and nothing happened.  after 2 reboots it worked.  i did a complete shut down and restart again this evening, and it's working fine.  historically, i have had this issue (MB not loading) before... maybe once every 6 months or so.  1 reboot has always cured the issue... until today, where it took two reboots.   i know i'm sounding a bit redundant, but i'm just trying to be as detailed as possible in the event it's useful. 


  9. prior to my initial post in this thread, i rebooted the computer... hoping Malwarebytes would work upon reboot.  it didnt work.  so i started this thread.  when i downloaded FRST, my other anti-virus warned that the FRST might be dangerous because of it's unknown source.  so... before doing anything else, i rebooted the computer again!  and this time, malwarebytes worked!  it did a full scan, and found nothing.  so as of now... i'm going to assume i have no problem.  does my experience make any sense?  i remember having to reboot the computer in the past to get malwarebytes to function (i've been a premium user since 2014ish) and it always worked on first reboot.  since it didnt work on 1st reboot this time, i thought i had a genuine problem.  thanks for responding!

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