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Everything posted by jeebus

  1. Only now (elsewhere on the forum) am I seeing a new version of Malwarebytes was made available in May. I didn't see that this morning. I can be oblivious! Oof. But regardless, it ground my laptop to a halt with no warning of what was happening. All I saw was a lot of memory being chewed up by Malwarebytes. So my knee-jerk reaction was to uninstall.
  2. Thanks. I posted my issue (above) this morning, and have not been back on any of my computers until now (10 hours later). But this time I'm on my Desktop computer (the problem earlier was on the laptop) and once the desktop computer was started up, a pop up window appeared saying "Malwarebytes Premium. Update Available. A new and improved version of Malwarebytes is now available. Your computer might restart during this update." And then I was given the option to install or close. So, I'm going to assume the update is the cause of my laptop grinding to a halt. This morning when I turned on the laptop, 508 MBs of memory was immediately being used by Malwarebytes, with no update notification. By comparison, this evening when I started up the desktop, only 10 MBs of memory was being used by Malwarebytes, and I got notification of the available update. Two computers, two different results.
  3. I started my laptop and it was responding extremely slowly for about 10 minutes. The task manager indicated 508 MB of memory being used by malwarebytes. It was not in the process of scanning. Was it downloading a new version? I have no idea. I recall a few years ago when there was a runaway issue. I don't know if that's what was happening today, but I needed quick access to the computer and I wasn't getting it. So, I uninstalled Malwarebytes and immediately resolved the problem. Can anyone enlighten me on the issue? Is this a known problem? Any advice going forward? thanks
  4. Walo, thanks for the reply. today i noticed when i opened MB, in the control panel it said "version update available." in previous days it did not say that... it was only the pop up message that was saying "version update available." so i downloaded the latest version from the control panel and hopefully i will no longer get the pop up.
  5. when the meltdown happened i uninstalled and then reinstalled MB Premium. everything has worked fine, BUT a few times a day i'm getting a pop-up banner saying "Version Update Available. A new and improved version of malwarebytes is available. get the new version free of charge. download and install." how do i stop this pop from happening? my system is fully updated, and i'm under the impression the pop up is in regard to the free version.
  6. to your point... from a different thread in March 2017: "I thought I should add some info here to try to clear things up as best I can with regards to our RAM usage and other performance metrics. First off, Malwarebytes has several modules that protect against various threats and attack vectors (4 currently; 5 if you count self-protection) so that has something to do with it. Also, we've discovered that keeping as much of our database loaded into memory as possible actually results in better overall system performance, not worse. The reason for this is simply because many AVs/other anti-malware products, in order to seem like they are using less resources/RAM etc. will actually not load much of their database(s) into memory until a new file is downloaded/executed etc. This results in often serious lag when attempting to run a new process in memory (even clean processes) as they end up having to scan the item/load those databases anyway. We avoid eating up so much CPU by keeping our databases in memory so that analysis and detection (if something is a threat) are almost instantaneous." https://forums.malwarebytes.com/topic/197270-malwarebytes-ram-usage-should-be-less-than-100mb/?tab=comments#comment-1108100
  7. same here for the tray app. but malwarebytes service is usually around 240 MB on my computer. by comparison, Norton uses up about 15 MB normally. that's why i was asking beldin_13 how much memory was being used on his system. quite honestly, i had never bothered to notice how much memory MB typically uses until yesterday's meltdown. i was hoping on the off chance he may not actually have a problem, so far as memory usage goes.
  8. just curious, you say it's still eating memory. how much?
  9. thank you. now i can at least save my last xanax for another day.
  10. i did not use the "clean-uninstall" tool (because i didnt know about it). i simply uninstalled and then reinstalled MB. everything has worked fine since. should i leave well enough alone?
  11. under normal conditions how much RAM is used by MB Premium? I'm sitting at 234.7 MB
  12. how much RAM should the program be taking up under normal use? i'm getting 235MB after reinstall
  13. thanks. i had recently (a week ago, maybe?) received a prompt to update to the latest version of MB. perhaps that caused an issue. i remember seeing MB do a full scan once the update loaded. since then i havent given it any thought until today when i realized MB wasn't appearing in the taskbar. so i went to the desktop, and clicked on it and nothing happened. after 2 reboots it worked. i did a complete shut down and restart again this evening, and it's working fine. historically, i have had this issue (MB not loading) before... maybe once every 6 months or so. 1 reboot has always cured the issue... until today, where it took two reboots. i know i'm sounding a bit redundant, but i'm just trying to be as detailed as possible in the event it's useful. thanks!
  14. prior to my initial post in this thread, i rebooted the computer... hoping Malwarebytes would work upon reboot. it didnt work. so i started this thread. when i downloaded FRST, my other anti-virus warned that the FRST might be dangerous because of it's unknown source. so... before doing anything else, i rebooted the computer again! and this time, malwarebytes worked! it did a full scan, and found nothing. so as of now... i'm going to assume i have no problem. does my experience make any sense? i remember having to reboot the computer in the past to get malwarebytes to function (i've been a premium user since 2014ish) and it always worked on first reboot. since it didnt work on 1st reboot this time, i thought i had a genuine problem. thanks for responding!
  15. i click on malwarebytes, nothing happens.... zero. nothing. what should i do?
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