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SkeeterVT

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Everything posted by SkeeterVT

  1. It worked! After the restart, Malwarebytes successfully downloaded all definition updates. Thanks!
  2. Okay. AVG just popped up a "restart required" notice. So I'm restarting...
  3. Okay. I opened AVG Firewall and reset it from "auto-decide" to "always ask" with regard to Malwarebytes. This should help alleviate the problem.
  4. I do, in fact, use a virtual private network (VPN) to access the internet. This is due to the fact that my local ISP is an open, unsecured Wi-Fi network that is highly vulnerable to all kinds of security breaches, so I use a VPN to encrypt my online traffic. In addition, I have HTTPS Everywhere installed in two of my three web browsers (Google Chrome and Firefox; Microsoft Edge for some reason won't allow me to install it). How do I enter my VPN's credentials into Malwarebytes?
  5. So what are the most common causes of the program not downloading and installing definitions updates? I have AVG Internet Security and PCMatic (with its SuperShield disabled to prevent interference) on my computer.
  6. I already have Malwarebytes Premium Version 3.3.1.2183 on my Lenovo X200 laptop, but for the past two days, it has failed to download and install any updates to its malware definitions. This is an old problem that has cropped numerous times in the past -- usually just after Malwarebytes releases an updated version of the program. Has a new version of Malwarebytes Premium been released since Version 3.3.1.2183? Or do I have to perform a U&R of my existing program? The "Check for Updates" button doesn't specify whether the check includes one for newer versions of the program itself.
  7. I have Malwarebytes Premium Version 3.3.1 on my Lenovo ThinkPad X220 laptop. I have the same issue with Real-Time Protection, with one difference: When I click to turn RTP on, it shows "Starting" then almost immediately turns itself off. No matter how many times I click on RTP to turn it on, it turns itself off almost immediately. I have no idea why this keeps happening, but it's annoying me to no end. In addition to Malwarebytes Premium, I have AVG Internet Securtity and, of course, Windows 10's built-in Windows Defender. But neither should interfere with MB. This problem has cropped up with earlier versions of MB Premium as well, which leads me to suspect an internal problem with the software itself. mb-check-results.zip
  8. Did that several times, to no avail. Now I have the added problem of Malwarebytes not downloading updates.
  9. This appears to be a fairly widespread problem among users of Malwarebytes Premium, irrespective of which version they're using. In the Version 3.2.2 that I have loaded on my computer, it's the same old problem: The Real-Time Web protection feature will not start. This problem cropped up after I updated to the latest version of Windows 10. In addition to Malwarebytes, I have AVG Internet Security Version 17.7.3032 and Webroot SecureAnywhere Version 9.0.18.38, as well as the built-in Windows Defender Antivirus. I am well aware of the fact that many computer experts say one should not have more than one anti-virus or anti-malware software package on their computer, but it's a well-known fact that no single program can stop every single virus or malware or ransomware. Moreover, my computer -- a Lenovo ThinkPad X220 Tablet -- is connected to the Internet at home by an open (unsecured) Wi-Fi hotspot (Comcast), thus it's foolish, in my opinion, to have only one AV program. That said, I'm wondering if my problem is being caused by a conflict between Malwarebytes and AVG. I had to uninstall both Malwarebytes and Webroot in order to get AVG -- which I selected as my computer's primary security program -- fully functional before reinstalling them (Windows Defender, consequently, operates in passive mode). In any case, does Malwarebytes have a solution to this problem -- which seems to be quite widespread?
  10. Unfortunately, I had to reinstall Windows 10 in order to replace the corrupt file that kept triggering my laptop's repeated BSOD crashes. The file was in the OS itself, but I was unable to identify it -- let alone isolate and fix it.
  11. I'm not that tech-savvy. I don't know how to zip files, so the the following info gathered by the Sysnative BSOD Collection App has been loaded as individual .txt files. My apologies. Hopefully, this will not be a problem for you. Autoruns.txt BSODPostingInstructions.txt DriverqFo.txt DriverqSi.txt DriverqV.txt DxDiagx86.txt EvtxAppDump.txt EvtxSysDump.txt HKCUSoftMSWinCVUninstall.txt HKLMSoftMSA-SInstalledComponents.txt HKLMSoftMSWinCVUninstall.txt Hosts.txt IPconfigAll.txt Jcgriff2Log.txt KernelDumpList.txt NetSHLAN1.txt SetEnvironmentVar.txt SysList.txt SystemInfo.txt TasklistSVCHOST.txt Tracert.txt WERALL.txt WMICRecoveros.txt
  12. I'm having a problem when I try to install the latest updated version of Malwarebytes 3. Every time I try to install it -- even in Safe Mode -- it triggers a BSOD crash (Kernel Security Check Failure). I have a Lenovo ThinkPad X220 Tablet, with Windows 10 Professional 64-bit. Here is the relevant crash info, as compiled by WhoCrashed: * * * Crash dump directory: C:\WINDOWS\Minidump Crash dumps are enabled on your computer. On Sun 7/16/2017 1:46:34 PM your computer crashed crash dump file: C:\WINDOWS\Minidump\071617-92406-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x14ECE0) Bugcheck code: 0x139 (0x3, 0xFFFFC280E178B930, 0xFFFFC280E178B888, 0x0) Error: KERNEL_SECURITY_CHECK_FAILURE file path: C:\WINDOWS\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: The kernel has detected the corruption of a critical data structure. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Sun 7/16/2017 1:46:34 PM your computer crashed crash dump file: C:\WINDOWS\memory.dmp This was probably caused by the following module: mbamswissarmy.sys (MBAMSwissArmy+0x389F6) Bugcheck code: 0x139 (0x3, 0xFFFFC280E178B930, 0xFFFFC280E178B888, 0x0) Error: KERNEL_SECURITY_CHECK_FAILURE file path: C:\WINDOWS\system32\drivers\mbamswissarmy.sys product: Malwarebytes SwissArmy company: Malwarebytes description: Malwarebytes SwissArmy Bug check description: The kernel has detected the corruption of a critical data structure. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mbamswissarmy.sys (Malwarebytes SwissArmy, Malwarebytes). Google query: Malwarebytes KERNEL_SECURITY_CHECK_FAILURE Conclusion 2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: mbamswissarmy.sys (Malwarebytes SwissArmy, Malwarebytes) If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems. Read the topic general suggestions for troubleshooting system crashes for more information. Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. * * * Based on the above information, any solution to this problem will be greatly appreciated.
  13. I'm running into a similar problem when I try to install the latest updated version of Malwarebytes 3. Every time I try to install it -- even in Safe Mode -- it triggers a BSOD crash (Kernel Security Check Failure). I have a Lenovo ThinkPad X220 Tablet, with Windows 10 Professional 64-bit. Here is the relevant crash info, as compiled by WhoCrashed: * * * Crash dump directory: C:\WINDOWS\Minidump Crash dumps are enabled on your computer. On Sun 7/16/2017 1:46:34 PM your computer crashed crash dump file: C:\WINDOWS\Minidump\071617-92406-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x14ECE0) Bugcheck code: 0x139 (0x3, 0xFFFFC280E178B930, 0xFFFFC280E178B888, 0x0) Error: KERNEL_SECURITY_CHECK_FAILURE file path: C:\WINDOWS\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: The kernel has detected the corruption of a critical data structure. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. On Sun 7/16/2017 1:46:34 PM your computer crashed crash dump file: C:\WINDOWS\memory.dmp This was probably caused by the following module: mbamswissarmy.sys (MBAMSwissArmy+0x389F6) Bugcheck code: 0x139 (0x3, 0xFFFFC280E178B930, 0xFFFFC280E178B888, 0x0) Error: KERNEL_SECURITY_CHECK_FAILURE file path: C:\WINDOWS\system32\drivers\mbamswissarmy.sys product: Malwarebytes SwissArmy company: Malwarebytes description: Malwarebytes SwissArmy Bug check description: The kernel has detected the corruption of a critical data structure. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mbamswissarmy.sys (Malwarebytes SwissArmy, Malwarebytes). Google query: Malwarebytes KERNEL_SECURITY_CHECK_FAILURE Conclusion 2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: mbamswissarmy.sys (Malwarebytes SwissArmy, Malwarebytes) If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems. Read the topic general suggestions for troubleshooting system crashes for more information. Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. * * * Based on the above information, any solution to this problem will be greatly appreciated.
  14. I'm having an issue with installing the latest Malwarebytes 3 update. Every time I attempt to install it, my laptop -- a Lenovo ThinkPad X220 which runs on Windows 10 -- displays the dreaded "blue screen of death," with the explanation, "Kernel Security Check Failure" before it automatically reboots. I am baffled by this. How to I fix this problem?
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