JamminJames
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Everything posted by JamminJames
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Thanks!
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I am administrator for a website, editorialandpoliticalcartoons.com, which is suddenly getting blocked by Malewarebytes due to "riskware". There isn't a lot of info supplied with the warning, how can I find out more about why it was blocked? It did show an ip address, 65.254.248.136, which I looked up and belongs to "Newfold Digital Inc", which says it's a hosting company. But our site is hosted by fatcow.com. The site is a Wordpress site, has a SSL cert and has security headers set up, as well as a security plugin. Please let me know what I can do to troubleshoot this. Thank you!
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Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
Okay, thanks again. Have a great 2018! -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
Definitely a hero! You saved me so much grief. Not sure you saw my other question... Do you recommend any of those password programs that can save all your pws safely for you? -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
Okay, great. Thanks again for all you do!!! You volunteers are real heroes! Oh, one other thing. Do you recommend any of those password programs that can save all your pws safely for you? -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
I have both Malwarebytes and Microsoft Security Essentials installed, and both have Realtime Protection on. Should I use only one program, and/or if both, should I turn off realtime protection on one? If the latter, which would you recommend I leave on? Thanks for everything, you saved the day! -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
Excellent news! Okay, uninstalled & reinstalled Chrome per your instructions. Btw, because of the infections, should I reset all my passwords to any place I might have signed in while infected? -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
Here you go... Addition.txt FRST.txt -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
Should I do this one from normal boot? -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
What's next? Should we do another FRST to see if we get a clean bill of health? -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
The AdwCleaner didn't find anything, so it didn't ask to restart. Downloaded and ran the MSRT and am attaching the MBytes, AdwCleaner and MSRT logs. Everything seems to be running a lot faster and better now, and MBytes is starting after reboot, not getting that "can't find service" error. MB-scan.txt mrt.log AdwCleaner[S6].txt -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
Just so you know, a couple things happen differently than you describe. I don't know if it's a symptom or not, so I thought it best to report it. For one, when I run the MB-clean utility, it never goes to a cmd screen as you describe. Also, after the reboot, it pops up with a window asking, "Would ou like to download Malwarebytes v3.x and install it to the default folder?" Since you specify to download MB from the link, I clicked No and used the downloaded file. Also, one thing about this time that's different, is the Real-Time Protection is on... before, it would not stay on. So, that seems like a good thing. I'll give you the results once it's done with the new scan. Meanwhile, attached is the MB-clean log. mb-clean-results.txt -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
Success! Here you go... Fixlog.txt -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
I don't see a fixlist.txt attached... -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
Here you go... FRST.txt -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
Okay, here you go... FRST.txt Addition.txt -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
Ran adwcleaner, it found nothing, log attached. Btw, as before, when I reboot after running Mbytes, it is unable to start again, saying "Unable to connect the Service." AdwCleaner[S5].txt -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
I did go ahead and remove and reinstall Mbytes, and attached is the log. MBAMSERVICE.LOG -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
When I save fixlist.txt, it saves with 0 bytes. Then, when I open it with Notepad, it's blank. When I open it directly from the link with Notepad, instead of save it first, it has the content. If I save it from Notepad, and reopen it, it's blank. If I save it as something else (eg, fixlist-1.txt), it keeps its content. If I try to rename it, it says I don't have permission. If I open it and save it as fixlist.txt, it's blank again. When I run FRST (with the file unopened), it produces a fixlog.txt with blank space under "fixlist content" again. Is there any way to program FRST to use a file named something other than "fixlist.txt", because I think that might work, since those files retain their content. -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
Here's the frst.txt report. FRST.txt -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
Tried to run Mbytes, but it showed the 'can't run service' error again. So, I ran the Mbytes removal tool, and am going to reinstall it and scan again. One good sign: the suspicious process that's been there since the infection started is not there now. -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
That one didn't work, but I found this: https://tb.rg-adguard.net/public.php It's the whole Win 7 disc, which can be used for repair. It booted up okay, and I did the repair thing, and it said something like, 'restart, if the repair worked, the computer should boot okay, if not, it may go back to repair mode.' I restarted, and it went to a regular boot (I didn't press a key to boot to the thumb drive, so it just bypassed that). I'm not sure if it's okay yet or not. What should I do? Run MBytes again? -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
Ran the Malicious Software tool, it said no infections found, return code: 0 (0x0). -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
Went ahead and ran Adwcleaner, here's the log. Going to run Windows Malicious tool now. AdwCleaner[C2].txt -
Infected, can't start Malwarebytes, etc
JamminJames replied to JamminJames's topic in Resolved Malware Removal Logs
Okay, tried again creating the USB, this time it worked, booting to the USB. However, when I clicked on the operating system to repair, I got an error message saying: "This version of System Recovery Options is not compatible with the version of Windows you are trying to repair." As I said, I have Windows 7 Ultimate. Did you give me the wrong iso?