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Everything posted by JeffIT

  1. Hi we have been recovering form a ransomware attack and one thing that is strange is we are not finding anything on any device to show that there was a malicious file when we run scan with MalwareBytes Endpoint Protection. We restored to an earlier backup on a different server but every scan comes back with zero malicious files found. Is there som extra steps we should be taking before we put the system back on live for our staff?
  2. Hi Exile and thanks for the swift reply. I got onto the phone support at the same time and it turned out a service had failed and that was causing it to show as unlicensed they were saying. While on the call the system restarted the service and the license showed back up as Licensed so all is good now thankfully. Not a great thing to see on your server first thing in the morning but thankfully it is all sorted now.
  3. Hi, Firstly sorry if this is the wrong place for this but I just noticed that my Anti-Malware is showing as unlicensed today and I need to resolve it as soon as I can. Does anyone know how I can resolve this quickly?
  4. Hi, After upping the scale to 125% it is back now. Cheers for all the help guys.
  5. Hi knguyen1, Changing the resolution before connecting does nothing to fix this sadly. Any other suggestions?
  6. Hi, I have this unusual issue with my malwarebytes management console where when I am in the Admin -> Client Push Install the IP address boxes are showing up as smaller than normal. What this means is that I am unable to see the last octet in the address. I can type in there but it is something I need fixed as I can never see what this last octet actually has within it. Has anyone had this before or know a fix for it?
  7. Please ignore the simulate issue as it was simply not on the domain.
  8. A new member of our IT team has this unusual issue where they when they log into the MalwareBytes Management Console and go to the Client Push Install tab within the Admin section they cannot see the last part of the IP range boxes. They can click on that part and type but can not see it ever. Also the system is stopping him form pushing out a Simulate Client Install as well. What do I do to resolve this issue?
  9. Ok so the management console had been in an unlicensed state and simply adding the licenses back into it has resolved the issue.
  10. Hi the last two days I have been getting a notification from my MalwareBytes management console saying that the signature is out of date yet it is not out of date. What do I need to do to ensure the system is ok? Notification email
  11. Hi, Sorry for my delayed response but I was away for the weekend and only back now. We have both internal and external websites hosted here. I will look into these now and get back to you if I have any more questions.
  12. Hi, I am having an issue with an inbound connection threat that is attempting to access one of our servers for the last couple of weeks. Usually it gets blocked once a day but this increased this week to a lot more where yesterday when we had 6. Although Malwarebytes is stopping it, I want to be certain there is nothing else on our systems and I am looking to find out what more I can do to minimise threats like this. The detection threat is shown in the attached image. We have malwarebytes anti malware and anti exploit installed on all servers and workstations. Apologies if this is not in the correct section.
  13. I had best update to that version now to fully fix this issue. Thanks once again djacobson.
  14. Thanks djaconson that is good to know in regards to the double entries. Can I ask you if setting this service to delayed startup is a workable solution? The reason I ask is we have quite a few things running at startup which is possibly after creating the issue. Currently we have quite a few computers showing up as unregistered and I am manually logging onto them and starting or restarting this service, as needed, with elevated permissions. I am also looking at a gpo to ensure this service runs so that I can avoid this scenario going forwards.
  15. I just got it to show back up. The issue was the MEEClientService was not running. After restarting it it has once again showed up on on management console. I will now check this with all the problem computers and let you know if any issues still occur.
  16. Hi, Here is one example where I have a computer that is installed and up to date yet it shows as unregistered on the client tab from the management console.
  17. Hi, I am on GMT so sorry for delayed response. I have readded the AD OU and I am still having many laptops show as unregistered even though they are online now and up to date. What can I try next?
  18. Hi, I have just realised that when I rename a computer the Management Console is showing the computer as unregistered. The computer is up to date and seems fine but the console is not able to see it. What do I need to do to rectify this?
  19. Hi Nasdaq I will run it and post here but I cannot do so until tomorrow morning my apologies.
  20. Log files FRST.txt mbam-log-2019-03-07 (17-07-01).txt Addition.txt
  21. Hi guys, I have a potentially infected computer that came up almost all clear from Malwarebytes AntiMalware, AdwCleaner and FRST scans. AdwCleaner found 1 PUP.optional.legacy and it was cleaned but mbam-log came up clear. Not so sure what to check in the text files from FRST. Would somebody be able to help put my mind at ease by helping me make sure I have done all I can?
  22. Thanks Rbuck117. Quick question, are you looking for logs of this issue or was that text directly from support to you?
  23. OK so only disabled the memory patch hijack selection. I better re-enable the others that I had disabled yesterday. Thanks Rbuck117.
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