Hi All
I have been asked to help fix a friends laptop after he nearly got scammed
iam no expert but have a good general knowlage of pc's
he got a call from someone pretending to be from BT saying his router may have been hacked
he allowed the BT tech guy to login to his laptop via teamviewer and saw him install some software and delete some files
but when they aked him to log into his online banking thankfully he smelled a rat and put the phone down and turned off his laptop
unfortunatley now it wont boot up past a black screen with swirling dots
i have tried to let windows recovery try with no sucess so i have removed the hdd and attatched it to my pc and scanned it with an antivirus
which did not pick anything up
i am in the process of scanning the drive with malewarebytes
but i did notice a folder on the hdd labeled $Windows~BT dated and timed around when the scam happened
has anyone come across this scam and can help with its fix
Thanks
