Hi! I'm trying to help my mother with her laptop. Windows Media Player and other apps will no longer run. If I right-click "copy" a file/folder, "paste" is no longer an option in a right click menu. I can't access "Users" in Control Panel. Avast had not been updated in a while as she is on a dial-up and doesn't really go online much. Avast would no longer run. I downloaded it to a connected computer and moved it (and some other anti-malware apps, inucluding MalwareBytees with newest rules) to the seemingly infected computer using a flash drive. I was able install and run an Avast scan, which did remove 3 incidents of Win32 tro-gen. I did a registry repair and rebooted. I tried to install Dr.Web CureIT, which ran a scan and reported that it moved infections into quarantine, but didn't give me a report. I tried to install and run MalwareBytes and started getting this error: "Failed to load control 'vbalGrid' from vbalsgrid6.ocx. Your version of vbalsgrid6.ocx may be outdated. Make sure you are using the version of the control that was provided with your application." I followed the instructions in this thread, http://www.malwarebytes.org/forums/index.p...amp;#entry34171, but I get an error when I try to run "SubInACL" and the .bat returns with errors in the command line too: "subinacl" is not recognized as an internal or external command." Spybot installs seemingly with no problems and I added the latest rules as well, but then when I attempt to run it, it begins the scan then disappears. Same thing happened when I installed and ran HijackThis. Now neither will even open a second time. I can't log out and switch users to the other Windows user account...just keeps flashing back to the login/Welcome screen. I don't have a copy of Windows XP up here at her house. I just stopped by for a day visit on my way home, which is a 4 hour drive away. Otherwise I'd simply wipe it all out and start with a new Windows install. Can you help at all? Thanks so much for any help you can offer, Barbara Windows XP Home with SP2