GLincoln

I suddenly had a potential infestation/malware event - when my social media (Facebook & MeWe) showed the following message allegedly coming from me. Quite a few of my personal contacts received this in messenger and mewe. "Hello, please rate my new presentation, I will accept any criticism 🙂" I posted an alert telling people it wasn't my message - please delete if you receive this. I ran a full Malwarebytes scan and it didn't see anything amiss. Windows Defender didn't spot anything. I asked around and one tech recommended I run AdvancedSystemCare so I purchased it and installed it. Malwarebytes sort of freaked out, had to disable Malwarebytes to do the install and then to run the application. I queried in the forum about this and learned there was bad blood between IObit and Malwarebytes - since I am a long time (well over a decade) fan/advocate of Malwarebytes - given what appeared to be a 'mandatory choice' - I uninstalled IObit software, it appears to have left some stuff behind - so I had Malwarebytes quarantine whatever it found from ASC and on a reboot it seems that all is now quiet on the IObit front. All of this activity did NOT address the initial event that caused this quest. The event has NOT recurred - I changed my social media passwords, principal of the thing. Googling the 'message' - gets nothing, nobody seems to be tracking or seeing this message popping up except me a couple days ago? Sidebar - Chrome got hammered on my personal account - had to verify and Google's notification to my cell phone was NOT working, so I did a 'forgot password' option, then they were able to send me a text with a G-confirm number and I was able to change my password and that appeared to resolve the issue in Chrome. Had to update Edge and Firefox stored password. Chrome was saying 'suspicious activity' on my account was why they had locked me out. They didn't offer any details, and I suspect (but cannot assert with any assurance) that the VPN that came bundled with the ASC package may have caused the Google issue to pop up. As a contra-indication - I often use HMA VPN and it has never triggered Google's AI driven alert system, but it might be that the IObit promoted VPN or its encrypted proxy server has gotten on Google excrement list. . I haven't seen a recurrence of the spontaneous posting of bogus message content - and it may be entirely unrelated to a malware event - on the other hand, this might be an indication of some new beastie just getting started? It's that possibility that motivates me to post this information here. Sincerely, Gordon Lincoln

I've done my share of bench work, break/fix, and general I.T. work wearing various hats. I had never heard of IObit before receiving a recommendation. I had a semi-catastrophic sudden SSD primary drive failure last July on the PC in question. I did a clean install and put a lot of work into rebuilding the workstation. It is (mostly) back to normal now. Fortunately for me, all my work product is stored to and saved to secondary drive and backed up regularly to an external so most of my loss was the operating system, program configurations, personalizations, etc. The software appears to have cleaned up some of the accumulated debris from the reinstalls from delivered version and several rounds of updates - without doing any harm - and the system boots a bit faster now. The tech who recommended it is an experienced and competent tech, and a personal friend. He also runs SpyBot Search & Destroy and AVG on his systems. I run Malwarebytes and Windows Defender as my combination. I've been a Malwarebytes advocate for a long time, have seen Malwarebytes 'save the day' more than once. Accordingly, my loyalty to Malwarebytes exceeds my interest in IObit software so I have uninstalled their offering. Having your proprietary hard work IP stolen sucks but never forget, in the long run, imitation is the most sincere form of flattery.

Malwarebytes identifies this IObit registry/PC tuneup utility as a PUP. I recently acquired this software and after a reboot, when I attempt to run it, malwarebytes blocks it. Further, it seems that the executeable for the program (ASC.EXE) has been quarantined as an RTP detection event. My question: does this mean I need to create an exception because of the nature of the relatively low level hardware BIOS access that the utility performs or is this a formal declaration by malwarebytes that malwarebytes considers this utility malware? I acquired the software on the recommendation of a knowledgeable tech - a former Microsoft and McAfee employee, uses it on all of his own computers and on his current employer's networked systems. .

What about Amazon Fire TV boxes and Android based 'smart TVs' in general? I've seen a couple smart TV's now that have functional browsers and full keyboard access via bluetooth keyboards, in addition to the usual YouTube, Netflix, ROKU, etc. clients. I am a bit concerned about the Fire TV boxes - seems to me they could be vulnerable? Sincerely, Gordon Lincoln

Same problem here - Mouse clicks on the off items does nothing, app is non-responsive. Updates show as current. Edition is 3.6.1 Premium account is active/renews in 57 days. Win 10 Pro x64, very barebones re: software installed.