KennyC865

Ceckelberry, Doing the factory reset of Browser Guard worked and now Chrome is back to running like it should. Thanks!

I am having the same problem/issue as those above. Running Google Chrome version 112.0.5615.121 64-bit and Malwarebytes Browser Guard 2.6.0 (I have Malwarebytes premium so not the free version of Malwarebytes Browser Guard). With Browser Guard enabled, text will load but not pictures for about five seconds or so. Turn it off and it is instant like it has been for years. Browser Guard has no effect on Edge. Edge is instant on my system, regardless of number of tabs opened up, etc... Hope a solution is found for this soon as I have always been a Chrome user.

Thank you for looking into this Nikhil. I just now received a reply to the support ticket and they said I should be able to update now.

Thank you Nikhil.

I started getting notices that my premium subscription was about to end. I tried for three days to renew it and could not. I even opened a support ticket – Support Ticket 2140048 – on 11/19/2017 and I have not received a response as of today 11/21/2017. Below is the text that I sent to support: “I've been getting the notice that my Malwarebytes subscription was about to end (End Date 11/18/2017). For three days I've clicked on the Renew Now button and tells me I'm all set. Yet it has not renewed. I even changed payment and get this message: Change payment option for your subscription #SXXXXXX You have successfully updated your payment details for your subscription. You will receive an email with further information about your payment at the appropriate time. On 11/18/2017 you will be charged $0.00 by cleverbridge using the same contact and billing information on file for Malwarebytes Anti-Malware Premium. What can I do to renew my subscription?” This morning I was really agitated over the lack of support and replied to the initial automated email created for ticket 2140048 with the following, “It is now 11/21/2017 and I’ve received no response on how to renew my subscription. I can’t continue without malware protection so I guess I’m going to look into other products from other vendors as it seems Malwarebytes has no intention or desire to keep me as a customer.” After much research it seems that Malwarebytes is still top rated. I've been with Malwarebytes for a few years and I would like to continue, however now I no longer have the option to renew as the time frame has passed and must purchase a new license at a higher price than I've been paying. What am I missing? Why could I not renew my license? Why did I not get a response to my support ticket?

Add me to the list. Been running Malwarebytes for years and this is the first problem.