uncle_adolph
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Unable to change email address
uncle_adolph replied to uncle_adolph's topic in Malwarebytes for Windows Support Forum
Sorry couldn't get back to you earlier but changing (briefly) from Firefox to Edge has sorted it. Very many thanks....I should have tried that to start with! -
Unable to change email address
uncle_adolph replied to uncle_adolph's topic in Malwarebytes for Windows Support Forum
Support request made on 21 Aug....ticket number 3973609; acknowledged but no follow up. And I still cannot update my email address. What next? -
Unable to change email address
uncle_adolph posted a topic in Malwarebytes for Windows Support Forum
I am trying to change the email address for my account as my current address becomes invalid in mid-Sept. I have followed the steps and entered the six-digit code to verify my new address; however, I am told that the code entered is invalid. I tried re-send and the new code was also invalid. Is it possible, please, to suggest a solution. -
Attached....thank you. Almost 11pm here so won't be able to respond for a few hours! mbst-grab-results.zip
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Malwarebytes has successfully reinstalled....but exactly the same problem with Privacy. Installation fails....same error code.
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Sorry for the delay....watching Breaking Bad!! Followed your instructions though I use F/fox rather than Chrome. Checked for Windows Defender updates and ran a scan (which I did only a couple of days ago). All good....45,914 files scanned in 53 seconds, zero threats. Many thanks....should I now be able to reinstall my Malwarebytes products? Cheers, Geoffrey
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There were no entries in Device Manager for either. Logs attached. Thank you. FRST.txt Addition.txt
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Many thanks once agtain! Fixlog.txt
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Many thanks once again. mbst-grab-results.zip
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Attached....many thanks. mbst-grab-results.zip
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Fails to install....I get an error message "Please try restarting your computer. If the issue persists contact support. Error code: MB404104." Needless to say I have restarted several times. Tried uninstalling completely and re-installing....then I get an error message saying that the installation has failed. Help, please!! Cheers, Geoffrey
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When I used the support tool it attached the log to my existing ticket 3282520. I've had an email acknowledgement of receipt of the log.
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Apologies for the delay....work! Log now sent.
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Still the same problem. As soon as I try to switch it on the computer restarts.
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Having purchased a licence to use this on two PC's I have been unable to use it on one of them for the best part of two months.... I was told by your support team, just before Christmas, that I would have to await a new version in the hope that it might fix my problem. When is this new version going to be ready?
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Still waiting a reply from Jason to my email on Sunday. This query was first raised almost a month ago and I'm no further forward with it; having paid for an application which I cannot use. Really would appreciate this being sorted.
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Just checking that Jason got the reply to my ticket as I haven't heard back.
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Many thanks; log attached. I did, in fact, uninstall BitDefender a few days back and have not reinstalled it as the licence has expired. mbst-grab-results.zip
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Did reply direct on Friday but as yet no response. Wondering if we were any further?
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Absolutely. Nothing!
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Sorry, but the only contact I've had from support is the original email acknowledgement from 8 days ago.
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Okay. Number is 3272104
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Just to point out I haven't heard in response to my ticket. Am I likely to soonish?
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Many thanks once again...all done!
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mbst-grab-results.zip Many thanks; new log attached. I have already created a ticket. Your help is much appreciated!