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jmk94903

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Everything posted by jmk94903

  1. My objection is that I was not able to find any reference to Malwarebytes and Word 2016 problems in my first four tries searching with Google. This was over three days with various wording. I didn't include Malwarebytes in my searches because I didn't know it was involved. If Malwarebytes had posted an announcement of the problem, I could have found it and uninstalled Malwarebytes until a fix was available. Instead, I lost some data and wasted several hours of time being frustrated and annoyed. Windows 10 Creator was installed on my computer automatically by Windows update and not through any effort on my part to get it early. The only problem I've had with Creator is with Word and Malwarebytes, and that was because there was no announcement that I could find to identify the problem until I stumbled on a message explaining that the source was Malwarebytes on a Windows Secrets forum. The person posting the problem and solution did not know that Malwarebytes knew about the problem, so apparently he couldn't find that either. I love Malwarebytes and have great respect for their programmers. However, management should post information about their product that will help their users even if the problem was caused by another company. That's real customer service and generates product satisfaction. Staying quiet because "it's not our fault" only makes your customers distrust you and your product.
  2. See this forum where others have reported the same problem with Malwarebytes causing Word 2016 to crash when saving a new document to the Desktop in Windows 10: http://windowssecrets.com/forums/showthread.php/174724-WIndows-365-2016-crashes-when-saving-a-file Scroll down to January 2017 and March 2017 messages.
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