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bbn3dgrock

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  1. I was willing to do all that stuff on the condition that people would get back to me fairly quickly. It shouldn't take 48 hours for someone to get back to you. And your emails to support shouldn't be ignored which they are. You seem to be missing the main point. I've had the exact same problem on 3 different computers. That means the software is faulty and when a product is faulty the customer is entitled to a refund. I have contacted the number at the link below and they told me to contact the company directly. I've taken all measures on my end and the bottom line is I don't want the software. They can deactivate the keys and issue me a refund. According to you, the staff monitors this forum so they should see this post and contact me about issuing a refund. I am all laymen computer user and I'm not an expert like you. I shouldn't have to go through all these steps to get the software to work. Here's an analogy for you, when you purchase a car and certain things don't work in the car you bring the car to the dealer and they fix all the issues. The customer doesn't have to run all sorts of programs and generate all sorts of logs in order to get the car running correctly.
  2. I don't want to do this diagnostic anymore. I shouldn't have to the software should just work. this is the third computer now that I have the exact same problem on. I simply want my money back. You can deactivate the license keys and issue me a refund. Please tell me how to go about doing this.
  3. I've already done those things numerous times on two different computers and they do not help. After running the clean tool in safe mode and reinstalling the software I get the same exact problem. If you look earlier at my original post you can see all the files I attached that support told me to in a post on another thread. Yet they do not respond. Very frustrated. My point is that I've done everything I was asked to do in the original thread elsewhere and I'm ignored. Their software just doesn't work right.
  4. Right so you and I virtually have the same identical problem. I had the same identical issue that I am having now on another computer. The only way I was able to resolve that issue was to completely wipe out my system and start from scratch. So far everything is working on that computer. But I feel you shouldn't have to do that to get their software to work. And the fact that nobody responds and can help me either in this forum or via email support simply supports my argument that their software is flawed. At this point I'd rather just have my money back. I couldn't even get the cleaning tool to work in regular windows. It just got stuck and I had to reboot into safe mode to get it to work. I did everything they told me to with attaching all the logs and still nobody can help me. I know the moderators and administrators of the Forum are only trying to be nice but that doesn't help my situation. I need this resolved. And when a company charges you $60 for their software and doesn't have any sort of telephone support, that's outrageous.
  5. Well the fact that he is very busy assisting other people in support plus the fact that I haven't heard back from Support email simply provides more evidence to speculate their latest software is defective. Old software worked fine.
  6. It's been well over 24 hours now since I heard from Advanced setup. Do you plan on getting back to me Advanced setup? I paid $75 for this software and it doesn't work. My computer works fine for everything else except for your software. I would like to resolve this as I like your software but if I don't hear anything back soon that resolve my problem I will have to file a chargeback my credit card. Like I said I think you're software is great when it works for it is not working. If you do not have the time to help me then say so.
  7. Thank You Very Much! This is the second computer I've had this problem on. Same exact issue. I'm sorry, but it's hard to believe it's my computer and not the software and this point. You can understand how frustrating it is to purchase software for $75 and then not have it work. There was no way to demo the real time protection and that is what is causing the issue.
  8. Oh, I didn't realize it would take 12 hours+ for him to get back to me. My apologies.
  9. I purchased a two year, two PC license of the latest version of Malwarebytes. I downloaded and installed the software, entered my license key, performed the updates, and ran a scan. I then rebooted the PC and noticed that Malwarebytes was not in the tray bar at the bottom right, so I double clicked on the shortcut on the desktop to launch it and nothing happened. I looked in the task manager and noticed the mbamtray.exe process was there. If I try and end the process I receive a pop up dialog that says "Access Denied." I tried to run the mbclean program in normal windows but it would act as if it was running but five minutes later I'd come back and it wouldn't be over - there was no dialog telling me that everything had finished. So I rebooted into safe mode and ran the tool. It appeared to work in safe mode because I received the dialog box. I rebooted, reinstalled the software, activated the software, performed the updates, and ran a scan. I rebooted and had the same problem. I've attached the C:\ProgramData\Malwarebytes\MBAMService\logs logs, FRST.txt, Addition.txt, mb-checkResult.txt, and the screenshot of the task manager not allowing me to end the process. I would appreciate some assistance. I'm sure you can understand how frustrated I am after just paying $75 for this software. Regards, BBN3DGROCK logs.zip Addition.txt FRST.txt MB-CheckResult.txt
  10. I waited at least five minutes because I had read other posts saying that it could take a while. At this point it doesn't matter b/c I wiped my machine and reinstalled everything and things work fine now. Thanks....
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