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AndrewPP

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Everything posted by AndrewPP

  1. Whilst your service ticket starts, a few additional tips. If the Deployment Tool fails one authentication technique, it progressively tries others. SSH is a final technique, often used with Macs. Look back from start of log, for the first technique attempted, it is more likely to indicate cause of problem. The tool uses two main techniques: * WMI and/or * File copy and remote Service-Controller SC Pre-requisites are: File and Print Sharing Enabled, network reachability for MSRPC (135), SMB (445), optionally NETBIOS etc. Try mounting Folder \\endpoint\Administrator$ -- this indicates credentials are working Or something like this older style command NET USE Y: \\endpoint\Administrator /USER:domain\user * NET USE Y: /DELETE Generally, if you can mount the drive it is going to work. Alternatively consider using ActiveDirectory/GPO to deploy the MSI, with a RunOnce style task. (It doesn't hurt to rerun, MSI installer will detect we are already installed)
  2. Malwarebytes Nebula is cloud-managed solution for business https://www.malwarebytes.com/business/cloud Trial is available. Additional module is available: Endpoint Detection and Response, with ransomware rollback* (* Windows-only)
  3. Looking at their website, they are candidates for whitelisting, or you can exclude-by-hash. https://www.globenewswire.com/en/news-release/2019/02/05/1710983/30369/en/Safe-Fleet-solidifies-Law-Enforcement-position-with-L3-Mobile-Vision-Acquisition.html As previously mentioned, whilst you may find it intrusive, we have protected algorithmically due the deployment technique they have used. You could get this company to submit the False Positive and get into the loop of how they could, perhaps, better deliver the solution in a manner which does not look like an exploit to us and maybe other similar anti-malware companies.
  4. A hash identifies the file uniquely, independent of user. Downloading EXE via browser and running from temp is what many attackers do! Reporting a False Positive and supplying some background will get you added to 'white list' Please submit a Support Case, stating you are a Developer and ask about process going forward. Digitally signing your program allows more 'trust' in your program and traceability in a world where attacks are increasing.
  5. View this Threat Map. Every time a dot flashes, Malwarebytes has cleaned malware off an endpoint. Look at top right for aggregate counts for Microsoft - Defender. Malwarebytes does protect against malicious items, but differently to how you may be thinking. We don't rely only on static scanning: Office Word, Excel, Powerpoint, PDF are protected by Exploit Protection, and monitoring them when they rule for malicious activities like launching WMI privileged commands, which we block/kill the document. We monitor Media player With static scanning, ALL file types are opened to see if a Program Executable (PE) is hiding within The Endpoint Detection and Response (EDR) provides further Suspicious Activity monitoring and alerting for more subtle indications of attack.
  6. In the Endpoints View, you can drag the Groups column header to the 'Drag column headers here to group results', to get the endpoints listed by Group. You can take actions from there. You can also consider using the Endpoint Agent Command Line tool, to kickoff an endpoint from the endpoint itself, if more granular control is needed by another department. https://support.malwarebytes.com/hc/en-us/articles/360040260553-Use-the-Endpoint-Agent-Command-line-tool-with-Malwarebytes-Nebula
  7. Temporary workaround whilst awaiting False Positive processing, Exploits are excluded by HASH value, not by file name. Alternatively raise a Support Ticket
  8. Multiple options 1. From the Console, use the remote Client Push Install, it has a remote uninstall function. Page 59 2. From the Console, create an MSI installer package, Page 34 using the standard uninstall switch /x. Use /quiet to suppress popups. Needs to run as Admin Run it at the endpoint with MSIEXEC /x ".......\clientsetup..MSI" 3. Use the last-resort clean tool https://support.malwarebytes.com/hc/en-us/articles/360038524734-Malwarebytes-Support-Tool-for-business-environments
  9. You also need to re-enable the Malwarebytes Icon.
  10. This diagnostic script will show you more detailed state of services - as they enable/disable https://support.malwarebytes.com/hc/en-us/articles/360038516514-Windows-script-to-display-Malwarebytes-Endpoint-Protection-Agent-Health-and-Service-Status-
  11. 1. Enable/start the Malwarebytes Management Agent, it should be always running and will not interfere with your maintenance, so that a) It is responsive to console commands - Console-initiated uninstall cannot be received if Agent is stopped; and b) Responsive to the Malwarebytes icon in the system tray 2) Use CTRL key and Right-click with mouse on the icon to bring up prompt to locally/temporarily disable the protection service. Perform maintenance. Then repeat to ensble. 3) Alternatively, Console disable - create a new policy with all protection disabled, create a new group with this policy a) Move the endpoint into it to disable realime potection (reboot may occur). Management Agent will receive changed policy, causing the Malwarebytes Service [MBAMService] to unload/uninstall, replacing it with a scanner plugin MBIRPlugin (which is unused until a scan is initiated) b) Perform maintenance c) Move endpoint back to group/policy with all protection enabled. 4. If Management Agent is corrupted with side by side error, use this instruction. https://support.malwarebytes.com/hc/en-us/articles/360040259453-Restore-Malwarebytes-Endpoint-Agent-configuration-from-side-by-side-configuration-error-#:~:text=Malwarebytes automatically backs up the,lowest number in the sequence. ALTERNATIVES 6. Use Add Remove Programs locally. Passphrase is needed if you have tamper protection enabled. Consider moving endpoint to a group/policy with tanper protection disabled. 7. Run this deletion utility, as a last desort https://support.malwarebytes.com/hc/en-us/articles/360038524734-Malwarebytes-Support-Tool-for-business-environments Above are plenty of options for you (and others following this forum) , otherwise Support Ticket is the way to go.
  12. What is the name of the service you are attempting to stop? If you disable all real-time protection: Malwarebytes Management Agent [MBEndpointAgent] remains running/always-on Malwarebytes Service [MBAMService] is unloaded Malwarebytes Incident Response is not normally running, it is launched only when needed for ad hoc or scheduled scan Disabling Malwarebytes Service is not relevant if you have already turned off real-time protection.
  13. Support Article here - https://support.malwarebytes.com/hc/en-us/articles/360040260553-Use-the-Endpoint-Agent-Command-line-tool-with-Malwarebytes-Nebula-platform eacmd -hEACmd Usage: --loglevel=VALUE the level of logging to set the service -d, --diag collect diagnostic log --debug set the level of logging for this program to debug level --refreshagentinfo Update the agent information for the endpoint. This will immediately post the information to the cloud console. --updateprotection Update Protection now --updatesoftware Update Malwarebytes Software now --versions Collect and display versions --runpendingsoftwareupdate Will run any pending software updates that are available. -h, --help show this message and exit --syncnow sync with server now --testconnections Tests connection to Malwarebytes servers --certcheck=VALUE Check if file passes signature check --startmbamservice start the MBAMService
  14. EACmd.exe is a useful command line utility which can be run to retrieve information from the Malwarebytes Management Agent. I suspect someone has created a script in NinjaRMM to periodically call it. Is NinjaRMM an on-premises implementation which you have configured, or has someone configured it for you? You should contact your local NinjaRMM administrator to stop it; or submit a fault ticket to them. Further technical detail: Two minutes is too frequent to be doing this sort of check and if the Management Agent may be busy doing other things, handle an error If launched with PowerShell, then use parameters with $p = Start-Process ......... -NoNewWindow -Passthru Then pickup STDOUT from the process object. When run without a Window, the header and footer are suppressed and pure JSON is returned There are many programming articles available describing how to do this.
  15. Fix was shipped last month and will update as usual. Corrupt database will be automatically detected, deleted and fixed. Hourly, a task runs to check for indexed/orphaned, old files, which are then deleted.
  16. Correcting my prior statement about GPO. It is no longer possible to disable Defender by GPO - https://docs.microsoft.com/en-us/windows-hardware/customize/desktop/unattend/security-malware-windows-defender-disableantispyware Defender should detect Malwarebytes registering and turn itself off, for Endpoint Protection.
  17. Search for something running on any endpoint e.g. Chrome.exe Ensure you have turned on Suspicious Activity monitoring by policy, for the endpoints you want to monitor. Ensure policy is not greyed out i.e. that you have a subscription Check the Nebula Console - Endpoint General status for the endpoint to see that the agent has been installed Run Windows command on an endpoint to ensure the inner service started SC query flightrecorder If you are a subscribed customer, you can submit a formal ticket here Business Support https://service.malwarebytes.com/hc/en-us/requests/new
  18. Additionally, you have posted this topic in Incident Response. As Incident Response does not have a real-time protection component, I think it does not register as a provider at all.
  19. Malwarebytes by default will not register as primary unless Defender is stopped. Your display above shows that Defender is still running. You can check security registration and status with Windows command. wmic /Node:localhost /Namespace:\\root\SecurityCenter2 Path AntiVirusProduct Get * /Format:List displayName=Windows Defender instanceGuid={D68DDC3A-831F-4fae-9E44-DA132C1ACF46} pathToSignedProductExe=windowsdefender:// pathToSignedReportingExe=%ProgramFiles%\Windows Defender\MsMpeng.exe productState=397568 timestamp=Tue, 27 Apr 2021 11:09:24 GMT displayName=Malwarebytes instanceGuid={23007AD3-69FE-687C-2629-D584AFFAF72B} pathToSignedProductExe=C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe pathToSignedReportingExe=C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe productState=397312 timestamp=Mon, 04 Jan 2021 01:28:55 GMT If Defender is stopped, Malwarebytes should become visible in security centre. Note: Defender will very persistently try to start/restart itself, unless you use GPO to stop it. You can use the Malwarebytes policy setting to force behavior - Always Register Malwarebytes in the Windows Action Center
  20. This article may give you some ideas, to get back ownership of c:\ProgramData using a Microsoft utility - https://serverfault.com/questions/789157/server-admin-cant-modify-folder-permissions But, folders could be locked, or it is indicative of other damage. PSEXEC -S CMD takeown /a /f c:\ProgramData icacls c:\ProgramData /reset /t /c
  21. I am not directly in the Support organisation, but I suggest you immediately submit a Support Ticket here - Submit a support ticket. You can also call Support phone number listed in your Console, by clicking on your name at top right, Contact Us. I am not a Malware incident responder, so the following is some general guidance. If both protection products were removed, that is a suspicious activity associated with attacks. If Tamper Proofing had been enabled, it would be very difficult to uninstall Malwarebytes. If Tamper Protection is Off, then turn it on by policy for all other endpoints. Run scans on any other servers and endpoints. I would suggest immediately removing the Server from networking access to your other devices, whilst you investigate. If you have a Firewall, consider limiting outbound access only to Malwarebytes management and Symantec, in case an attacker is remote-controlling it.If possible, Take an image/backup of current state. -- You may need this for subsequent investigations. Possibly recover to a different server, to resume business, whilst investigating
  22. If you are logged into Nebula site, it is in the URL line https://cloud.malwarebytes.com/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/dashboard Alternatively, it can be found in the local activity log c:\ProgramData\Malwarebytes Endpoint Agent\logs\EndpointAgent.txt
  23. Files not deleting can occur because: Some process is constantly creating many files, needing backup - resolution is exclusion, with assistance from Support to identify An internal fault is blocking cleaning - resolution may be reinstallation Best to take the diagnostic steps.
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