Mikesky1

no changes....

symptoms have not changed. the computer is still dead.thanks for your help.

I have powered down and powered back up about 20 times. I have no cursor showing. I have tried to reboot to safe mode (using F8) and that does not work. I completely understand that it was a fake warning. I know that Microsoft does not know that my machine is infected and that they can't disable my computer to protect their network. but I wanted to remove the program that was generating the warning from the computer. I use Avast which cleaned a couple of items and them Malwarebytes which found 8 threats. they were cleaned. then the program said to reboot which we did, but it has not come back after numerous attempts. the computer has been OFF for over an hour now, and upon power up, it shows exactly the same symptoms as before. I have left it ON for over an hour with no success. I will keep hitting various keys and let you know.

thanks for quick response. The screen is blank (black). The warning dropped down from the top of the screen while browsing. it also had a audio track of a voice telling me the infection was sending my passwords and CC info to others. I cannot use the computer to do anything, I'm using a second computer to do this. the power light is on. the "lock" icon is lit. the CAP LOCK icon is lit. the NUM LOCK icon is flashing. the hard drive activity indicator is showing no movement. the fan is running.

Windows XP running Chrome, kept getting a "Notice of infection from Microsoft" it locked up the machine. I installed 3.0 today. ran the scan and told it to clean up the problems. computer will not reboot. the Cap lock light comes on, the num lock flashes. it will not reboot into safe mode. what can I try?