This is my bosses daughters laptop. I do not know the full history....I was given it around the 10th of march.
computer would not boot up normally. Came to a black screen saying "could not find boot device" I changed the bios from legacy boot to UEFI boot and it did boot to windows. the only account is named "anonymous"...password locked. I used command prompt to change the password and was able to get into the acct. looks like there are no pictures,videos or documents on it. I tried to use a win 10 boot usb to repair it when I could not get it to boot. No success. I was able to get to a point to where I could have repaired the installation on the "Anonymous acct, but I decided to wait.
I have ran the following programs in an attempt to restore it before the viruses hit it:
Norton rescue 10
tdsskiller-either wouldn't run or found nothing.
eset online scan
Windows all in one repair
All programs found items and supposedly deleted or cleaned.(Some found many Trojans and viruses)
I cannot find any pictures or videos the owner of laptop was hoping to recover
Any help would be appreciated!!