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  1. No, I did not get a screenshot. If it helps, here's some more information I can recall. The message came up tiled on top of the Malwarebytes icon. It gave me the option of restarting Malwarebytes now or later. I clicked now, mbam.exe and mbamtray.exe both closed and reopened. My AV firewall then notified me that each of them wanted to connect to the internet. While the message box was open, I did notice that on the UI it was on "Updates: Applying". I also checked the directory where I have MB installed and it created two new folders called LKG and sdk. I'm not sure if that's relevant or not. If anyone can let me know if this is standard behavior or something else it would be much appreciated. Thank you!
  2. Hello, I recently received a pop up message (not the lower corner notification) telling me that Malwarebytes needs to be restarted in order to update. This is something I've never encountered before and I was wondering if this was a legitimate message. I am using version 3.3.1 free version.
  3. Thank you very much for your help, you can close this topic.
  4. Hi, sorry about the delay. No, the password changes were because of a hardware/software conflict that has been resolved. I was concerned since it happened after the installer was run and the bad version of CCleaner was on my computer it could have caused some sort of damage. So you would say I could log in to accounts without changing passwords, online shopping, etc without worry?
  5. Thank you for your help. The reason I ask about the log ins and router password is because some of them were changed during the time I had the infected version of CCleaner installed.
  6. Thank you for your response. I ran the scan and this is what came up: ================== Search Registry: "Agomo" =========== ====== End of Search ====== I did run the installer which was also labeled as infected. Is there any need to change log in passwords or router password? And is keeping the infected files in quarantine better, or should I just delete them? And finally, is using the add/remove program feature ok to remove the rest of the CCleaner files? Sorry for all the questions, but this is the first time MB has caught something like this on my system, and I'm seeing different advice from different security experts, some saying if the key isn't there you're ok, some saying that you have to restore to an earlier date or even completely restore to factory condition.
  7. Sorry to push this back up, but it's been 5 days and I haven't received a response.. The Malwarebytes Lab says that this infection changes legitimate files that can't be repaired with MB. Can anyone tell me which files these are?
  8. Hello, earlier this week during a threat scan MB alerted me that it detected this trojan in CCleaner and it's installer. I've quarantined the files, but is that enough? Should I also delete them? I'm also worried that my computer may not be totally clean, I've attached the FRST logs below. I've read a lot about it before posting here, but different sites give different info. One says if you're using 64-bit and the registry key (I can't remember what it was exactly) is absent, then you're clean. Another site says it installs a fileless virus and corrupts files and that you need to restore your computer to an early point or reset to factory condition and change all passwords from another computer or phone. I've only ever run the 64-bit version of CCleaner, but I understand the code was also in the installer. Was there a keylogger component to the virus that I need to change log ins? Is there anything else I need to look for? Thank you. Addition.txt FRST.txt
  9. Hi, sorry if this has been covered before.. Recently I noticed a button at the top of my MB 3.1.2 interface "Active Premium Trial." I clicked and was given the 2 week trial. The thing is, I also had this trial when I first downloaded MB3 back in March. Is there any reason why I would be offered a second trial? Also, should the MBAMService.exe be connected locally on the localhost IP and remotely on an IP with four 0s? Sorry if this is a dumb question, but I don't remember that connection last time I had the trial, and I'm not quite sure why I was offered the second trial..
  10. You can go ahead and close this, it was a glitch in the software.
  11. Sorry, it's a NetGear DM111PSPv2
  12. Hello, last night I may have figured out what went wrong, but another issue sprang up. I believe the AV software and router lost communication somehow. Every time I went to the "My Network" section before resetting the router, it wouldn't have any information about the router, just the computer. Now it shows router information. When I click refresh to find all connected devices, it makes those same connections that were missing before. So all seemed good.. Then I notice a device in the list simply titled "unknown device." To make it even stranger, it's local IP and MAC address are exactly the same as my PC. I can mark it as intruder, but sometimes when I hit refresh again, it marks my PC as an intruder. I can't figure what or where this device is or is coming from. I'm on a wired connection, connected by ethernet and the router is about a foot away from the computer so it's not like anything is in between. I'm not sure if it's an error or glitch of some sort. So one problem solved, another one pops up.
  13. I posted this over at my AV's web forum, but they don't seem to reply to most questions and the phone assistance wasn't much help either. I'm wondering if anyone else has ever encountered anything like this or knows what might be causing it. I'd figure I'd post here because I've received knowledgeable help here in this section before. Every time I connect my computer to the internet, a part of my AV software makes a few quick connections to my router on a few ports, lasting only seconds. I always assumed this was either security related or it trying to discover if other devices were connected. But a few nights ago I lose internet connectivity right after the AV software checks for updates. It automatically reconnects and the connections to the router are there. I shut the router down for the night, and the next day the connections to the router stop. A week later, still, everyday no connections. I log into my router, nothing seems amiss, I did the Shields Up and Speed Guide scans all coming up clear. All MB scans come up clear. I posted in the MB Removal forum and that was all clear. I use the restart button on the back of the router, and now it's connecting again. I've always been worried about my security online, and this incident has really got me really worried. Does this sound like an error or bug of some sort, or does it sound like the router might have been attacked? I'm not on a wifi router, completely wired and I have remote administration turned off, latest firmware installed. If I'm not being clear enough, I'll gladly provide any other info you may need. Thanks in advance.
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