LongUsername

Still here, still trying to get this block resolved > gamebanana.com 172.93.108.114 Every time I post a thread here I get told the block will be removed or re-evaluated and then the thread gets locked. I sit and wait in hope every time but our users continue to report that the site is blocked. It's been nearly 2 months since my first thread... https://forums.malwarebytes.com/topic/197647-17293108114-re-appeal https://forums.malwarebytes.com/topic/199381-17293108114-check https://forums.malwarebytes.com/topic/199918-17293108114-3rd-times-the-charm If you need more information on our site and how it works, I've detailed it in the previous threads linked. This is getting frustrating as it feels there is no dialogue here and all I can do is keep making threads to try and get more information about the issue as you always seem to reply with one sentence and then lock the threads. I have some key questions: 1.) What can we do to stop getting blocked. As I've detailed in the past threads, we are a file sharing site for game modifications and like any file sharing site, we have to combat a very small amount of malicious users. We auto detect executables uploaded to the site, delist them, manually check them and then trash the submission, ban the user and wipe the file from the site if we confirm it is malicious. Despite all this MalwareBytes seems to flag us constantly, and the only way we ever receive any information regarding the block is from our site users; there is virtually no communication between GameBanana and MalwareBytes, which only complicates the situation. 2.) Is there a better way to have a dialogue here. We don't want malicious content on our site and you don't want your users exposed to malicious content. Surely it makes sense to work together on this rather than you guys to just block us, but not notify us of the block and leave it to our users that use MB to inform us that we are blocked. For example the Google Search Console Team send us automatic emails when something is detected on the site, we review the content on the site, remove it if we agree it's malicious and then request a review. 3.) How long does it take for a site unblock to go live. In the previous threads I linked, I've been told multiple times that the site will be unblocked but every time I've checked with users that use MB, they state the site is still blocked. This again is systemic of the poor communication provided by MB and forces us to rely on our users to inform us of the issues rather than MB itself. I am happy to discuss this further either here or via email, any IM of your choice, over the phone or even by fax if it would resolve this situation. I just want to end this cycle of making threads and getting 1 sentence replies and the thread being locked with no actual progress. Thanks.

Hey, back again for the third time to try and get this block resolved > gamebanana.com 172.93.108.114 Appealed twice before https://forums.malwarebytes.com/topic/197647-17293108114-re-appeal/ & https://forums.malwarebytes.com/topic/199381-17293108114-check/ with both times it being stated that the block would be removed. However our users remain blocked and another user submitted a thread here where a new issue was raised https://forums.malwarebytes.com/topic/199742-gamebananacom-still-blocked/ The file mentioned in that thread has also been removed. I would to try explain again our site model. We are essentially a file sharing site for game modifications and we have to combat the very occasional malicious user on our site as any file sharing site does. We automatically withhold (meaning there is no public access to the content any more) any content with executables in them and then sometimes use virustotal to check the content. When a malicious user is detected their submissions are trashed and they banned from the site. The actual archive, which is only accessible via a direct url, is then deleted from the database manually. I would like to try work out a way we can work together on this instead of our site getting blocked over and over again and us having no way of knowing other than relying on our users to tell us or for one of us to have to buy your antivirus just to check. Cheers

Hi, I applied to have a block removed from gamebanana.com 172.93.108.114 a month ago. https://forums.malwarebytes.com/topic/197647-17293108114-re-appeal/ As it's now been a month and users are still reporting it is blocked by Malwarebytes and so I wanted to check in and see if there was a new issue? I presume the reason we get flagged in the first place is because we are essentially a file sharing site for game modifications and so we have to combat the occasional malicious user on our site and sometimes use virustotal to verify content on the site. When a malicious user is detected their submissions are trashed and they banned from the site. The actual archive, which is only accessible via a direct url, is then deleted from the database manually. I assure you that we are very vigilant for malicious users, spot them very quickly and remove them from the site straight away. We take it very seriously as it's not just our reputation on the line, but the safety of our users. Thanks again.

Re-appealing this block. gamebanana.com 172.93.108.114 File mentioned here https://forums.malwarebytes.com/topic/197600-17293108114-reported-blocked/#comment-1108088 has been manually wiped from the database. Thanks.

A member reported that Malwarebytes was blocking gamebanana.com 172.93.108.114 I don't use this AV myself so cannot verify the block, however if the site is being blocked, could we get a review? Many thanks.