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LOWEY1

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Everything posted by LOWEY1

  1. Hi - did a solution ever get found for this issue? How do I ensure my subscription doesn't auto renew? Many thanks Tom
  2. Thanks dcollins. I will wait for you to let me know its safe to turn the web protection back on. Thanks for your assistance Tom
  3. To add, I just ran WhoCrashed and got this: On Fri 10/03/2017 21:45:17 your computer crashed crash dump file: C:\WINDOWS\memory.dmp This was probably caused by the following module: mwac.sys (mwac+0x6C8A) Bugcheck code: 0x19 (0x20, 0xFFFFAB8A5CF90D00, 0xFFFFAB8A5CF90D20, 0x40200D0) Error: BAD_POOL_HEADER file path: C:\WINDOWS\system32\drivers\mwac.sys product: Malwarebytes Web Protection company: Malwarebytes description: Malwarebytes Web Protection Bug check description: This indicates that a pool header is corrupt. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. This problem might also be caused because of overheating (thermal issue). A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mwac.sys (Malwarebytes Web Protection, Malwarebytes). Google query: Malwarebytes BAD_POOL_HEADER
  4. Hi dcollins Thanks for replying I have done the two things you suggested and also find attached the dxdiag file. No, I didn't have any website access problems. No BSOD since I have turned off the Web Protection so far Thanks Tom DxDiag.txt
  5. Hi I recently installed Malwarebytes Pro and now I am getting regular BSODs due to a Bad Pool Header. This seems to be a common occurrence when I have googled the problem. Crashes always seem to occur when I am online. I have rebuilt my machine and reinstalled but no joy. I am running Windows 10 How do I fix this or do I have to just stop using the program? Many thanks
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