LOWEY1

Hi - did a solution ever get found for this issue? How do I ensure my subscription doesn't auto renew? Many thanks Tom

Thanks dcollins. I will wait for you to let me know its safe to turn the web protection back on. Thanks for your assistance Tom

To add, I just ran WhoCrashed and got this: On Fri 10/03/2017 21:45:17 your computer crashed crash dump file: C:\WINDOWS\memory.dmp This was probably caused by the following module: mwac.sys (mwac+0x6C8A) Bugcheck code: 0x19 (0x20, 0xFFFFAB8A5CF90D00, 0xFFFFAB8A5CF90D20, 0x40200D0) Error: BAD_POOL_HEADER file path: C:\WINDOWS\system32\drivers\mwac.sys product: Malwarebytes Web Protection company: Malwarebytes description: Malwarebytes Web Protection Bug check description: This indicates that a pool header is corrupt. This appears to be a typical software driver bug and is no

Hi dcollins Thanks for replying I have done the two things you suggested and also find attached the dxdiag file. No, I didn't have any website access problems. No BSOD since I have turned off the Web Protection so far Thanks Tom DxDiag.txt

Hi I recently installed Malwarebytes Pro and now I am getting regular BSODs due to a Bad Pool Header. This seems to be a common occurrence when I have googled the problem. Crashes always seem to occur when I am online. I have rebuilt my machine and reinstalled but no joy. I am running Windows 10 How do I fix this or do I have to just stop using the program? Many thanks