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NTP66

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  1. Yeah, please add a link to this in Settings. The current location make zero sense.
  2. Sorry, I've got nothing. When it freezes, it's basically locked up until I do a hard reset, so the dumps are never actually generated.
  3. If MBAM is freezing up when trying to unload protection or quit the app, follow the instructions in post 11 on this thread to disable the Protection Module. So far, this has resolved my issue. That said, I would prefer to be able to use it in the future.
  4. Okay, I was able to disable the self-protection module (after about 5 attempts/freezes), so I'll give it some time to see if it works. I've unloaded MB twice successfully in between reboots, but like I said, it's almost a random occurrence. It was working fine the other day the entire time I was testing it, and this morning kept freezing on every attempt. Thank you for the assistance, and I'll report back if the issue returns.
  5. So, this just gets weirder. I started trying the latest version available (mb3-setup-consumer-3.1.2.1733-1.0.122-1.0.1976.exe), and over the past half hour and a dozen reboots, was only able to get the PC to freeze once, so it appears to be more random now. Mind you, absolutely nothing has been installed since my issues started. For clarity's sake, here's the process I've been following: Uninstall Malwarebytes 3.0.6.1469-10103 Reboot Install Malwarebytes 3.1.2.1733-1.0.122-1.0.1976 Reboot Right-click on tray icon and click on 'Quit Malwarebytes' or any of the protection modules (to disable them individually) Alternatively, I can open the Malwarebytes GUI and disable the protection modules from within with the same result PC freezes right here, forcing me to do a hard reset Attached is a zip file after that Event Viewer option was enabled, taken after the forced reboot caused by the freeze. mb-check-results.zip
  6. I enabled that setting, but quitting the app or attempting to turn off any of the protection modules (literally, any of them) freezes the PC up so much that nothing is ever getting to the event log. I have let it sit for upwards of 30 minutes before doing a hard reset to get into the OS.
  7. I know you guys are getting bombarded right now with other issues, but any ideas here?
  8. UAC is disabled on my system, so I receive no prompts whatsoever. It just freezes up the second you disable protection or attempt to quit MB.
  9. Anyone? As you can imagine, this is incredibly frustrating. I have to deal with protection failing to start up consistently because the alternative is not being able to disable protection [without freezing my PC] when needed.
  10. I have had this very same issue with v3.1.2.1733 since the beginning, and no amount of cleaning and reinstalling has resolved it. If I attempt to quit Malwarebytes (right-click on the tray menu, choose 'Quit Malwarebytes' or turn off any of the protection modules via the tray menu or from within the app itself, my entire PC freezes, forcing me to do a hard reset; every. single. time. This is only an issue with v3.1.2.1733, as I have since reinstalled v3.0.6.1469, which is the last version that actually allows me to exit the program without crippling the OS. I've gotta say, I've been a customer forever, and these constant issues with v3.x have really soured me on the product. I'm running Windows 10 x64, build 1607. Attached are the relevant log files. Addition.txt FRST.txt mb-check-results.zip
  11. I created an account here to say the same exact thing. In fact, since the new update, this issue has actually gotten worse. It used to happen only occasionally, but now it happens at every single boot, and none of the suggestions from the previous threads have worked. Malwarebytes Anti-Malware was flawless, and I'm seriously considering going back to it if this can't be resolved within a reasonable timeframe.
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