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Outernaut

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Posts posted by Outernaut

  1. ISSUE:
    Malwarebytes no longer loads during boot.
    And none is shown in task bar.

    Background:

    This is 3rd day MB failed to load at boot since 2016.

    I can manually open and run scan etcetera, but MB is missing from task bar.

    Copy of Process: (via Process Explorer)
     MBAMService.exe    0.04    264,300 K    254,156 K    2020    Malwarebytes Service    Malwarebytes
     mbamtray.exe    < 0.01    38,968 K    53,500 K    3388    Malwarebytes Tray Application    Malwarebytes
     

    Advice?

    ~o

  2. So, the answer is, the site prices are in USD.  Wow.

    That was really weird, and so is the stern get lost approach. I will ask in SM before coming back here.

    O

     

  3. Can someone,  please answer the question 'In what currency is the web site HTTPS://MALWAREBYTES.COM using CAD , USD , AUS, etcetera?' If the site peeps our location and uses that, it should say so. If you want to troll, please wait a while, as I need real answer today, Or I'll have to recommend a antivirus to them. 

    Maybe I should just ask SM. 

    O

  4. 10 hours ago, Porthos said:

    @Outernaut

    What does this page show in your country? https://www.malwarebytes.com/pricing

    In the US I see this.

    image.thumb.png.88f7c854f2999656d2ca9b701c6952b5.png

    Why can't you just answer the question? Type Canadian, US, AUD, or any of the other 20+ countries. The US is not synonymous with $ value & doesn't own the symbol.


    EXAMPLE of Why: (which I see being the next question)
    I just ordered 8 phones from the US and paid in AUS dollars converted from CAD. Doesn't it make sense someone would like to know what the prices are going to be converted into in the end?

    Now. Is Malwarebytes using CAD, USA, AUD should I list the rest?

    Now sure what I'm supposed to see. What do you see - belay that, just please answer the question please?

    I've used MB since it's first beta. I use to put the free version, then the trial version on many clients computer. I stopped when the crippled nag version came out but would highly recommend they buy it. I know a few have, don't know about all. I hesitate now.

    I no longer wish to beta test, so when you need to know how the site looks, please ask someone else.

    For your screen edification see attached image.

    O

    price not in country currency.JPG

  5. Hi,

    Background:

    A while ago I bought a service online. Their fees had the $ in front of their value. 
    When I rcvd the first bank statement, they charged more than the value I saw.
    The $ sign.symbol is used by more than 20 countries around the globe, including the United States.
    It seems generally agreed that when we see the $, that it is in U.S. $ value.

    Question:

    Malwarebytes Prices. Are they based on what country's currency?

     

    Comment:
    IMO: The 'net still is, a bit, the World Wide Web - and as countries flex their world-wide muscle on currency exchange one must work their budgets with a pencil and a big eraser and if we can't find the country currency rate, ask. Many sites use the visitors device location and present the values based on the country the visitor is connected. 

    Tia,

    ~o

  6. Yes. I thought I was clear. I do not want to load up images for backgrounds. I do not want MB images either. I just want a simple, plain, ordinary, no-image background.

    Maybe there needs to be a extra Radio button with "No Image"  and just a modern way of selecting a colour, or default to white, or the WordPress grey fad. 

    Thanks for your patience

    ~o

  7. 6 hours ago, David H. Lipman said:

    They did NOT know.  It was a planned coincidence. 
    Just like all the fraud calls I get stating I bought an Apple iPhone on Amazon and if I did not hit "1".  But that would never, and will never, be the case.

     

    Agreed - coincidence. I hope to speak with Beth later today and get more information from. Too, I hope to be going through the computer for a look.

    I don't get the Amazon calls, I get the email that I won a iPhone. I must have 30 or 40 free iPhones. I just wish they just delivered them.  :)

    Thanks for the help.

    ~o

  8. 7 hours ago, Max-H said:

    More concerning;

    * Beth says she bought Malwarebytes (MB) for 2 devices. All and? all was good. A while later, Beth received a phone call from a fellow who said he was with Malwarebytes and he could see Beth was having issues with her desktop
     

    Coincidence? How does he know? (Via) MWB employee, payment service employee? 

    I really didn't believe MB had called. How would they know her phone number. But safe to ask.  No doubt it is a coincidence. I get 2 - 4 calls a month saying the are from Microsoft and that my commuter is causing problems for the Internet - that'll be the day :)  Sometimes they claim to be from Norton and they noticed I had a hidden infection. Those Norton calls stopped about 3 months after I let Norton expire. Now I just get calls claiming to be from Microsoft Security.
    Now I just use Windows Defender and Malwarebytes.  - if only I could let Windows expire :)

    I hope to be taking a peek at Beth's computer later today. 

  9. 1 hour ago, AdvancedSetup said:

    There is no AI. Davvid is very much alive and reached out to assist you and provided links showing this is a very common scam.

    1. No we do not.

    Thanks @AdvancedSetup for your help.

    I wasn't referring to David, I was referring to the post that showed up right after I clicked SUBMIT.

    Quote

    ***This is an automated reply***

    I forgot MB Forums is heads above all the other forums so when I saw it, I thought it was trying to get me to read some novels. :)
    Some sites do that and some even hold back posting until we clicked on the 'suggestions'. I forgot where I was. My apologies. 

    I'll need a lot of time to check each of those link and the many sub-links you provided, but meanwhile, I can tell Beth I was right and the pro's here confirmed it.

    I think for now, I'll remove her HDD and hook it up to my Dtop as a slave. I can unplug from networks and run my MB on it that way. I already strongly urged her to to change all of her passwords. Too, I will encourage her to read the excellent MalwareBytes "Tech support scams: help and resource" page.

    I hope I never have to take you on the offer :)

    Thanks ya'all

    ~o

     

    • Thanks 1
  10. Your A.I. did not guess right. It did not, cannot answer my question.

    To auto-frustrate customers into going half-blind trudging through FAQs, and novelettes, only to find the answer isn't there - either. So, here I am, asking PEOPLE a question, and the A.I. is shoved in my face. A.I,. will never replace humans. So get of the love relationship with A.I.

    o~

    p.s. I wish the A.I. would tell me where I can find a human to help without myu post being answered by a binary bit byter!

    *A.I. - Artificial Idiot.

     

  11. Hello and thank you for your interest in my/our problem,

    PREAMBLE:

    I am writing on behalf of a friend who does not have safe access to her desktop Win 10.
    Beth told me a Malwarebytes agent called her phone last week and told her that MB detected some serious problems with her desktop. I know what kind of call that is, Beth did not.

    ISSUE:

    • Beth says she bought Malwarebytes (MB) for 2 devices. All and all was good. A while later, Beth received a phone call from a fellow who said he was with Malwarebytes and he could see Beth was having issues with her desktop. (Yeah - I know - you don't need to tell me about callers like that)
    • Beth gave the 'agent' access to his desktop (DTop), up to and including today (4th day) already. The 'agent' calls Beth every now and then, daily, to change something on the DTop, or to turn it back on. Beth asked what the cost would be and agent said nothing, that he credited her account with $302.00 so he could fix the unknown issue.
    • Bulk of this is, the fellow kept hounding Beth, and though a bit late, decided something was amiss and pulled the power. Within two minutes the 'agent' called and asked why the computer was down. 
    • Beth would reboot the DTop, and all she could see during the days while 'agent' "fixed" the computer was a black screen. She could not see what he was doing.
    • A further investigation found that somehow, the agent set it so when booting, if the suspect malware agent used missing, the boot process would rebuild the folder and programs that agent was using.

    I've discussed the solution of formatting and reinstalling Win 10 with Beth. It has been my experience that reinstalling Win 10 too often drops into a loop displaying that it found a problem and one has to try to re-install again. I have 2 bricked desktops where that happened to me. So that additional problems of Win 10 having a bad hair day is on the back burner - last resort.

    QUESTIONS:

    1. Do Malwarebyte agents ever make such calls? I don't think so, but one should clear that hurdle.
    2. Does it sound to you like the 'agent' is using Beth's computer to upload/download illegal material?
    3. What is the scam do you think it is?
    4. Thanks for your time, and I appreciate the work you do do,

    ~o

  12. On 12/29/2020 at 2:22 PM, kevinf80 said:

    Hello Outernaut and welcome to Malwarebytes,

    Use the instructions at the following link to reset Chrome..

    https://forums.malwarebytes.com/topic/258886-chrome-secure-preferences-detection-always-returns/

    Does that help..?

    Thanks,

    Kevin...

    That did not help. 

    1 - I do not have a Google account. 

    2 - I do not sync anything the other side of this modem.

    3 - I do not need to store, sync, or otherwise share my -stuff- on another server (AKA "cloud"). 

    4 - Don't even allow this site to inform the companies peeps that I am here.

    Could it be my extra hard-nosed attempts at protecting my rights to privacy that somehow help Google dictate what I must have on my device?

    Your expertise is appreciated. REALLY!

    ~o~

     

  13. BACKGROUNDER:

    MalwareBytes document states:

    Quote

    Once the program (MalwareBytes) has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.

    I have had MB Premium for many years. And as of today, it is up to date. 

    ISSUE:

    I do not have any "Threat Scan" on any "Scan menu".  Should I be upgrading to Premium Plus, or Super Duper Premium or some other such extra Extras? I would very much like to perform a manual scan of selected area or areas without having to schedule it, wait, then re-adjust scheduler back to default settings.

    ~o~

  14. ISSUE:

    When opening Googies Chrome, the first tab by default is blank. (I don't need a start page).  Within seconds of opening Chrome, two more tabs open.

    Each new tab opens a page to 

    https://mybrowseraddon.com/webgl-defender.html?v=0.1.5&p=0.1.4&type=update

    and 

    https://mybrowseraddon.com/font-defender.html?v=0.1.3&p=0.1.2&type=update

    and after about 5 minutes, a new tab opens with:

    https://link.springer.com/book/10.1007%2F978-3-319-99828-2

    BACKGROUND:

    I have studied the fake Adblock Plus hijacker, and MBs response to hijacker "Tiempo en colombia en vivo" and neither seem close.

    I have run a complete MB scan with no results.

    I greatly appreciate the people that help out here - hats off to you,

    ~o~

  15. 4 hours ago, exile360 said:

    just as Malwarebytes for Windows does as does Malwarebytes Browser Guard, both of which have options to turn off telemetry collection in their settings.

    Thanks for the extra info @exile360. As a side note, I wonder why all, every last one of them that uses any kind of stalking be it cookie that tracks, or Beacons that stalk, is it that billions must waste trillions of minutes opting-out instead of opting-n. The real Internet was never like that. We had freedoms back then and not forced to protect our rights to privacy. But kids raised on BigBro's do this, don't do that... seem to have no problem giving up their rights. Weird how things evolve.

    Thanks again, I'll be sure to help waste some of those trillions ;)

    ~O~

     

  16. I expect that Malwarebytes Privacy Guard AKA VPN service(?), due to the nature of the product would have a separate Privacy and Terms of Use policies strictly for the VPN service. I am unable to find any reference to VPN and Privacy except in the general Privacy Policy (<--is a link BTW) a very vague "The Malwarebytes Privacy application does not collect or retain the following:" listing a few things it does not collect. You'll need to scroll down about 1/3rd of the way to see the brief on the VPN. I could think of a 100k things that could be added as 'not collected.'

    I would like to know what it does collect and retain. Is there a place not shown on the pages where these can be found for VPN?

    Thanks 

    ~O~

  17. Save time - jump down to "QUESTION:" below

    PREAMBLE:
    I am one of the of the few fortunate with a lifetime license, but that won't stop me from buying more MB. 
    I wish to protect 4 devices - I'm willing to buy more MalwareBytes (MB) for:

    1 x Win 7
    2 x Win 10
    1 x Win 7 is covered with life version.

    I just dumped Kaspersky after 3 months of 'issues' and reinstalled (MB). They had told me to uninstall MB.

    I see now that MB has been much improved over time. Some posts here say I don't need anti-virus, others say to run it manually when needed beside a good anti-virus program, some it's OK with Windows Defender, and others say no. So there seems no definitive answer. The sales pages states "Replaces antivirus"

    I am more than willing, as I have done since 1988, pay for good anti-virus. I can't find any. :)

    The price on the MB sale pages is "CAD $77.99 / yr." (Not permitted here to copy & paste it - not responsible for typos) for three devices. Pretty steep for something that isn't sue re if it will be OK with Defender, or others of their kind. The AV-Test site for MB last score rates it at 4, 5, and 4.5 (each out of 6)  for Premium versions 3.5 - 3.6.

    QUESTION:
    Why is the cost so high and for only one device at a time? I need to justify for myself, and bank, and the sanity behind such a large purchase. BTW, I know the difference between the free, Home and Premium versions.

    As well, and hopefully, to update previous answers:

    1. Do I need a anti-virus running alongside MB?
    2. Should MB just be a tool-in-waiting and run it manually after disabling a anti-virus, when needed?
    3. There are very few that rank a 6, 6, 6, at AV-Tests. But is MB working on joining them in the ranks? 13.4 out 18!

    ~o~

     

  18. Pssst  - - Wanna free operating system kid?  Yeah - it's free! It's free because Here - take it - take it, you have to cause if you don't, your device will stop working GOTCHA!!!

    My Rant on it::
    Ask yourself this  'why would Microsoft give away what is their bread and butter? It's about SMRC'ing. It's no longer "tracking" to 'enhance our browsing experience. Now, it's outright privacy theft. But it OK, because we all read those Term of Use, Privacy Policy, Cookie Policy, and dozens of other policies, guidelines, procedures and acceptable use agreements deciphered by those Philadelphia lawyers we all keep in our pockets - right beside that Administrator Microsoft tells us to contact when it Windoze dos it's usual thing.

    Every large corporation has a 1, 2 , 5, 10 and 20 year vision (plan). Microsoft invested in the free version  because it is used to suck out all the information about us, follow us, monitor us, record us and sell us to anyone with money - especially advertisers. The same thing google does. 

    What will be the cost of the next O/S Microsoft twists into our backs? 

    I'm still using 7, 10, Linux, and XP  and would still be using Vista were it not for too many online kiddie-kewl sites requiring at last 7. 

    Microsoft could not get DOS right, can't get Windows right, and keeps us believing that we need to keep buying their buggy, unsecured, bloatware until they give up fixing it and come out with something new to screw us with. Windows is Pandora's box.

    Games were mentioned in the post. Many have games that ran perfectly fine in XP, for example, but all were forced to downgrade to Windows 10 (it's NOT a upgrade!) in order to continue to play those same games that worked fine in XP. Why did they have to install Win 10 on a new computer in order to play their favourite games? Because the Game portal (you know who they are) upgraded(?) their game launchers to run in 10 and they dropped launcher support for XP et al, Game launcher updates are required, one has no choice. People had to run out, buy a new computer that would handle Win 10, re-install all their usual software, and buy up to run the same thing they had on 7 that now needs 10 - just to support the launcher, not the game itself that would run on XP. It's not game that upgrade and needed 10, it was the launcher. For those kids who have been assimilated (includes most millennials), back in the day, we could install a game without Big Bro Developer watching our every move via the game launcher.

    Microsoft wants to stay in business, shareholders want to collect their greed, and can't do that if they develop a good O/S that lasts longer than the computer. Devices are ending in the landfill because we need to upgrade so M$ and ilk can generate more a sales. It's a self-perpetuating hungry and greedy monster and we are feeding our money, our freedom, and our rights to privacy.

    People, many sheeple, and the new device Borgs along with Googies rights to privacy are so eroded now there is no looking back. Hanging on to more secure and privacy-respecting old-style Microsoft versions is futile - resistance is futile - most Windows victims have been assimilated.

    Win 10 is Microsoft's best ever privacy raper. The improved version is coming.

    ~o~
    My apologies to Microsoft for letting the cat out of the bag.

  19. @AdvancedSetup

    As I began a search for a question I have about MB, I spotted your post and even though I already knew that DNA testing is the next step to controlling people, I had a good read. In 1940 Europe, people were required, as in most countries now, to provide birth, sex, origin, parents names and birth dates, and religion. Now we are not asked for religion. When the Nazis took over, they would go in to each village, contact the local mayor or leader of the village who kept birth records, and opened the files.  Any Jew was herded away. As the saying goes, remove one freedom every generation and soon there will be no freedoms, and no one will notice.

    Coming from a generation that had many more freedoms than  we have today, I weep for the youth of today that have no clue, or care about the erosion of their privacy. Today, so many freedoms are removed that we can't keep up with the losses. I believe DNA sampling will become the law for newborns, and all citizens wanting medical aide, marriage, travel documents, even credit card, will require it - all for our own protection - of course. It's already law in some countries if one is convicted of a crime, they give a sample. It has already been suggested in Canadian government hallways that DNA recording at birth will help protect the child in future. Un huh - sure.

    Using everything from anti-virus programs to passports from service agreements to online and store-front shopping, now require us to give up a lot of privacy. When looking at the bottom of my browser and I see "This site uses cookies - We have placed cookies on your device to help make this website better."  I KNOW and think, Un- huh - sure.

    What your article does is gently warn us about what the minions and ilk abusing DNA can do, have done, and will do. But, we here that are reading it, appreciate the value behind the information while youth (includes millennial's)  have no protection, no idea, and usually don't care - so long as their clever phone (no such thing as a "smart" phone) is still connecting them via privacy-rapers to their friends in cyber land. Most youth including millenials have already been assimilated into the who cares about privacy - I've nothing to hide state of denial.

    DNA sampling is, IMHO the worst form of privacy annihilation discovered. The USA CODIS (Combined DNA Index System) claims to help find, arrest and prove ones criminal guilt, and has released from prison many people wrongfully accused, and in the case of Cold Case, send offenders to prison many years after committing the crime. DNA sampling has it's place, but like everything, once governments get their paws on something that can be abused, it will be abused.

    Thanks AdvancedSetup for the post.

    Just say'n s'all

    ~o~

  20. 22 hours ago, dcollins said:

    Please provide the logs mentioned above , this will allow us to figure out what's going on.

    Thank you dccollins for your response. But
    I thought you might have read the post first, but to repeat, ..."and no one will tell me how I can preview what is being sent. This from a Internet anti-malware company!" It means, we should have the right to PREview just what data MB is gathering and taking. Why not? The  'appie' sent in the A.I. response email does not allow it. It only states that MB is not responsible for anything that happens with the data or to our computers and there is no option to review it first. My only option is to Accept the unknown, or quit. 

    22 hours ago, dcollins said:

    If you'd just like to download the latest version, you can get it from https://downloads.malwarebytes.com/file/mb3_legacy and then install this over top of your existing installation.

    Again, I'll repeat ..."the installer err'ed out to "Not compatible."  Not installed."...

    I have to Quit MB each time I start the comp or am inundated with warnings to update. Now that I'm at risk... can we get an answer to the first, 2nd and 3rd time asked --- 'How do I review the data gathered by the MB A.I. BEFORE it is sent to MB?'

    Thanks for the help,

    O

    "It's not that I have something to hide. I have nothing I want you to see." ... That Girl - Anon 

  21. You might want to just jump down to "Questions" below.

    Preamble:

    This happens about once a year and takes several weeks to get past the generic A.I. that responds with generic cut & paste wall of text of instructions to run  a file that automatically connect somewhere on the 'net, then scans my network, then sends  what-ever it wants to where ever it wants - and no one till tell me how I can preview what is being sent. This from a Internet anti-malware company!

    I have a "Never Expires" License "Status.
    Have version 3.4.4.2398
    Update package version 1.0.8001 (I'm sure there are  no typos - would be nice if one could copy & paste generic stuff too).

    ISSUE:

    1. I received a notice to "update". Should be 'upgrade". The call home to "update" the fingerprint database is an update. So that we are on the same page - A new version of mbam.exe is an upgrade.
    2. I went to MB and view the system specs. I meet those specs.
    3. I accepted the upgrade and waited while it installed. After a while, the installer err'ed out to "Not compatible."  Not installed. I guess the license never expires - just using mbam.exe does.

    Now, I continuously get nagops telling me to "update". (Remember, you heard "nagops" here first = any popups or popout nagging one to action, or to do something.)

    Questions:

    1. How might I stop the nagops without compromising the updates?
    2. How might I upgrade?
    3. The A.I. usually responds with the tale that Norton is causing the problem. Norton says MB is the problem. Uninstalling Norton doesn't stop MB from failing to upgrade.
    4. Does not buying a new computer with MB acceptable O/S update (10 is not an upgrade) stop the updates?

    ~~~

    Useless stuff:

    1. MBs Acceptable System specs showed XP and up. I have Vista - an acceptable O/S - according to System Requirements. MB has run on here, usually quite well, for many years.
    2. I opened a "ticket" and got the usual wall of instructions. I know the next 4 steps by heart as they are automatic and that is why I am asking here - to focus on the real issue and not kept waiting while my computer is scanned by a remote bot sending secret data to a secret admirer <_<
      I compared the ticket response to the last 2 I had over the years and they are exactly the same, except for the dates. Trust, Faith and Respect - kaboom!
    3. I was told, in another malware forum, that MB is trying to get rid of the "Never Expires" license holders. NOT TRUE! So don't even suggest that because MB is too big a company to pull anything of the sort.  I have been with MB since John  became a Baptist or just about, and would put the old free version on friends computers and now recommend to people to try the trial (no more free). I wouldn't do that unless it saved my system a few times - and even with a annual user fee now, it's still very worth while. Support, on the hand - well, ....
    4. Before Trolls start on selling Windoze upgrades with new icons; I have  1-Vista,  1 x Win 7, 2 x Win 8.1, 2 x Win 10, and 3 Linux boxes. Not being a prisoner, I don't have a cell.

    Thanks for any help 

    O

     

     

     

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