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Outernaut

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  1. Thank you dccollins for your response. But I thought you might have read the post first, but to repeat, ..."and no one will tell me how I can preview what is being sent. This from a Internet anti-malware company!" It means, we should have the right to PREview just what data MB is gathering and taking. Why not? The 'appie' sent in the A.I. response email does not allow it. It only states that MB is not responsible for anything that happens with the data or to our computers and there is no option to review it first. My only option is to Accept the unknown, or quit. Again, I'll repeat ..."the installer err'ed out to "Not compatible." Not installed."... I have to Quit MB each time I start the comp or am inundated with warnings to update. Now that I'm at risk... can we get an answer to the first, 2nd and 3rd time asked --- 'How do I review the data gathered by the MB A.I. BEFORE it is sent to MB?' Thanks for the help, O "It's not that I have something to hide. I have nothing I want you to see." ... That Girl - Anon
  2. You might want to just jump down to "Questions" below. Preamble: This happens about once a year and takes several weeks to get past the generic A.I. that responds with generic cut & paste wall of text of instructions to run a file that automatically connect somewhere on the 'net, then scans my network, then sends what-ever it wants to where ever it wants - and no one till tell me how I can preview what is being sent. This from a Internet anti-malware company! I have a "Never Expires" License "Status. Have version 3.4.4.2398 Update package version 1.0.8001 (I'm sure there are no typos - would be nice if one could copy & paste generic stuff too). ISSUE: I received a notice to "update". Should be 'upgrade". The call home to "update" the fingerprint database is an update. So that we are on the same page - A new version of mbam.exe is an upgrade. I went to MB and view the system specs. I meet those specs. I accepted the upgrade and waited while it installed. After a while, the installer err'ed out to "Not compatible." Not installed. I guess the license never expires - just using mbam.exe does. Now, I continuously get nagops telling me to "update". (Remember, you heard "nagops" here first = any popups or popout nagging one to action, or to do something.) Questions: How might I stop the nagops without compromising the updates? How might I upgrade? The A.I. usually responds with the tale that Norton is causing the problem. Norton says MB is the problem. Uninstalling Norton doesn't stop MB from failing to upgrade. Does not buying a new computer with MB acceptable O/S update (10 is not an upgrade) stop the updates? ~~~ Useless stuff: MBs Acceptable System specs showed XP and up. I have Vista - an acceptable O/S - according to System Requirements. MB has run on here, usually quite well, for many years. I opened a "ticket" and got the usual wall of instructions. I know the next 4 steps by heart as they are automatic and that is why I am asking here - to focus on the real issue and not kept waiting while my computer is scanned by a remote bot sending secret data to a secret admirer . I compared the ticket response to the last 2 I had over the years and they are exactly the same, except for the dates. Trust, Faith and Respect - kaboom! I was told, in another malware forum, that MB is trying to get rid of the "Never Expires" license holders. NOT TRUE! So don't even suggest that because MB is too big a company to pull anything of the sort. I have been with MB since John became a Baptist or just about, and would put the old free version on friends computers and now recommend to people to try the trial (no more free). I wouldn't do that unless it saved my system a few times - and even with a annual user fee now, it's still very worth while. Support, on the hand - well, .... Before Trolls start on selling Windoze upgrades with new icons; I have 1-Vista, 1 x Win 7, 2 x Win 8.1, 2 x Win 10, and 3 Linux boxes. Not being a prisoner, I don't have a cell. Thanks for any help O
  3. As usual, when something works, someone, somewhere, will find a reason to "upgrade" it. MB is no different. I posted this already, but it has disappeared and the generic cut & paste "re install it" was a fake reply because I already showed in my post that I had been there, done that. Just how many times reinstalling something will fix it has yet to be determined. This latest improvement has: Prevented the MB task tray icon from showing up. Those processes suggest MB 'MIGHT" be protecting my comp. Locks computer when I click "My Account" if, and when I am able to get MB GUI to open. Disabled automatic updates (download of fingerprints) - these must now be manually updated. Until just after the 'upgrade' I could access my account. Today my access to my account states I don't have an account. My congrats to whomever got it. Before the "upgrade" I could find MB in Start > All Programs and start it from there, because it stopped starting at boot. When following the kiddie-koder 101 suggestion to reinstall MB "over the old one", it still locks the computer. When GUI is friendly, and I look, it shows "Updates: Current" - but they are NOT current. I made a popup sticky for my desktop to remind me each boot to check for updates. Of course, if MB decides to stay in bed, I get errors which tells me it didn't load at boot, and I must; - Check processes to see if it is there and if it is, kill it and manually load MB - this often works. - If it's not in processes, I manually load it. This will often lock the comp. Reboot, repeat procedure. Will usually load without locking. - It is in processes - and still not in the tray, I can only hope it is functioning - maybe. The GUI, when available, shows "Awesome! You're protected". That is NOT true because I uninstalled Norton a long time ago. If by "Protected", the MB GUI means protected by MB - that is NOT funny guys! You can understand why then, I'd like to BLOCK Malwarebytes from downloading and installing upgrades (note I said upgrades, not updates.) Perhaps, if and when I can get this latest upgrade upgraded, fixed, patched, or whatever so MB really works, and I block further upgrades, I'll feel a smidgen safer. Maybe, after all these years of pushing MB on friends and relatives, and customers, it's time to move to something else? MB has become too comfortable in their mistakes and too far removed from customer service. No security program (apps for the kiddies) should be held together with spit, bobby pins and bailing wire. Disappointedly , o
  4. UPDATE: I did as suggested and waited exactly 30 minutes. It was frozen when it started the install (zero bar grads), can't [X], it, can't ctrl-alt.del. Same as I already said, but was OK repeating it over, just to prove, it wasn't the idiot on the keyboard. I gather since the "upgrade" won't work, I cannot get a downgrade in order ingrade it back to where it was when it worked? I should find something else now? o
  5. Thanks @ both of you. I must ask @Pothos, just how long should one wait while nothing is moving before ctrl-alt-del, and other tries before rebooting?
  6. Had PAID version of Mbam for many years - great program. Last attempted upgrade hung on install. Now there is none. Here is the event: Saw notice to upgrade Mbam. Clicked OK. No Philadelphia lawyer handy so just clicked "I agree" anyway. There was zero progress on the install bar. Could not Cancel, [X], or Ctl-Alt-Del Rebooted Same notice to upgrade again, said no. Malwarebytes no longer showing in tray. Opened Mbam from Start > All Programs. Opened the GUI, clicked "My Account" and it hung too. Re-booted Same notice to upgrade again, said no. Again. Malwarebytes no longer showing in tray. Open Start > All programs Mbam is missing now. Check Programs and Features (Add/Remove) Malwarebytes is gone! Was it something I said? Please sir, may I have it back? There is zero protection now. Some update. For sure, this "upgrade" uses a lot less resources. >:( Ideas? My system in brief: Manufacturer HP-Pavilion Model RK574AA-ABA a1730n Total amount of system memory 4.00 GB RAM System type 32-bit operating system Number of processor cores 2 64-bit capable Yes Storage Total size of hard disk(s) 3167 GB Disk partition (C:) 319 GB Free (485 GB Total) Disk partition (D:) 270 GB Free (440 GB Total) Disk partition (E:) 882 MB Free (6 GB Total) Media drive (F:) CD/DVD Disk partition (G:) 121 MB Free (243 MB Total) Disk partition (M:) 840 GB Free (931 GB Total) Disk partition (N:) 693 GB Free (931 GB Total) Disk partition (X:) 140 GB Free (373 GB Total) Graphics Display adapter type NVIDIA GeForce GTX 650 Ti Total available graphics memory 2431 MB Dedicated graphics memory 1024 MB Dedicated system memory 0 MB Shared system memory 1407 MB Display adapter driver version 10.18.13.6200 Secondary monitor resolution 1280x1024 Primary monitor resolution 1680x1050 Secondary monitor resolution 1280x1024 DirectX version DirectX 10 Network Network Adapter NVIDIA nForce Networking Controller Network Adapter Microsoft Tun Miniport Adapter Thanks O
  7. I asked a question, provided plenty of information and instead of hearing anything, I check and find it was closed. So, I am asking the same question, providing the same info by linking to the question. Please, if you have a possible answer, reply here. Just closing the question without reason prompts one to say 'If support cannot answer the question, please say so, not just close it.' Thanks. BTW, I did try to analyze what was being said in a convoluted PM but I don't think it was an answer to this. The auto-paste in the reply really messed up to the point that it appears more of a Ai that swallowed too many bytes for lunch. Sidebar Ramblings : I am asking - again, because I was about to buy 4 more licenses when I realized, I still need an answer to this. 4 licenses for me is over $200.00 more PER YEAR! For simple home basic protection, costs to operate a computer safely is getting out of hand. Makes me re-think and compare software, service, and support to cost. Yeah I know, there is the free version. Such "free" stuff use to be called crippleware. The fist syringe full of heroin is free, so is the first puff of crack or first snort of cocaine - all are free as well. One way or another - we still pay. I prefer to pay with money and get value for it. Before I blow $200.00 fort a one year adventure into the still unknown, an answer is needed.
  8. I have the paid version of 3 on my desktop. I downloaded trial version for my laptop. The trail cleaned a few PUPs out. On Laptop, while while using Windows Explorer, I get MB popups stating that it blocked outbound to such places as "click.smytratrafficfilter.com", "clicksgear.com", "popcash.cnet" and more similar toilet-sites. Details show it to be from "C:\windows\sysWOW64\explorer.exe" each time. I have manually scanned explorer.exe with MB and Norton, both OK. I removed the HDD from the laptop and attached as slave to desktop (yes I can) and scanned it with paid version of desktop MB. Nothing there. Scanned with Norton as well - OK. Any ideas? o
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